Safety Insurance
Safety Insurance, Boston merkezli otomotiv sigortası alanında hizmet veren bir şirkettir. Müşterilerine güvenilir ve kapsamlı sigorta çözümleri sunarak, araçlarını korumalarına yardımcı olmayı hedeflemektedir. Yenilikçi poliçe seçenekleri ve müşteri odaklı yaklaşımıyla sektördeki konumunu güçlendirmektedir.
About Safety Insurance
Who Is Safety Insurance?
Safety Insurance is a prominent provider of property and casualty insurance products, specializing in auto, homeowners, and business insurance. Headquartered in Boston, Massachusetts, the company has established a strong presence in the New England region, particularly in Massachusetts, New Hampshire, and Maine. Safety Insurance distributes its products exclusively through a network of independent agents, ensuring personalized service and tailored coverage for its clients. The company's commitment to service excellence has positioned it as a preferred provider in the region. ([safetyinsurance.com](https://www.safetyinsurance.com/about/index.html?utm_source=openai))
Who Owns Safety Insurance?
Safety Insurance is a publicly traded company, listed on the NASDAQ under the ticker symbol SAFT. As a public entity, it is owned by its shareholders, which include institutional investors, individual investors, and company insiders. The company's financial performance and strategic decisions are overseen by its Board of Directors and executive leadership team. ([cbinsights.com](https://www.cbinsights.com/company/safety-insurance-group?utm_source=openai))
When Was Safety Insurance Founded?
Safety Insurance was founded in 1979 as Safety Mutual Casualty Corporation. It rebranded to Safety Insurance Group, Inc. after demutualization in 1999. ([altss.com](https://altss.com/profile/safety-insurance-group-inc?utm_source=openai))
What Services Does Safety Insurance Offer?
Safety Insurance offers a comprehensive range of property and casualty insurance products, including:
- Auto Insurance: Coverage for private passenger vehicles, including liability, collision, and comprehensive options.
- Homeowners Insurance: Protection for homeowners against risks such as fire, theft, and natural disasters.
- Business Insurance: Policies tailored for businesses, including commercial automobile, umbrella, and business owner policies.
The company is recognized as the third-largest private passenger automobile carrier, the largest commercial automobile carrier, and the third-largest homeowners carrier in Massachusetts. ([safetyinsurance.com](https://www.safetyinsurance.com/about/index.html?utm_source=openai))
Safety Insurance Business Information
Safety Insurance operates primarily in Massachusetts, with a growing presence in New Hampshire and Maine. The company employs approximately 600 people across its Boston headquarters and regional claims offices. ([altss.com](https://altss.com/profile/safety-insurance-group-inc?utm_source=openai))
Safety Insurance Contact
For inquiries or assistance, you can contact Safety Insurance through the following methods:
Phone Number
The main contact number for Safety Insurance is (617) 951-0600. ([safetyinsurance.com](https://www.safetyinsurance.com/about/index.html?utm_source=openai))
Mobile Phone
No mobile phone number could be identified for Safety Insurance; contacting the company directly is recommended for the most up-to-date information.
Fax
No fax number could be identified for Safety Insurance; contacting the company directly is recommended for the most up-to-date information.
Email Address
No email address could be identified for Safety Insurance; contacting the company directly is recommended for the most up-to-date information.
Address
Safety Insurance's headquarters are located at 20 Custom House Street, Boston, MA 02110. ([safetyinsurance.com](https://www.safetyinsurance.com/about/index.html?utm_source=openai))
Working Hours
Safety Insurance serves during weekday business hours; please get in touch for exact times.
What Time Does Safety Insurance Open?
Specific opening hours are not provided; please contact Safety Insurance directly for detailed information.
What Time Does Safety Insurance Close?
Specific closing hours are not provided; please contact Safety Insurance directly for detailed information.
Is Safety Insurance Open on Weekends?
Specific weekend hours are not provided; please contact Safety Insurance directly for detailed information.
Is Safety Insurance Open on Sundays?
Specific Sunday hours are not provided; please contact Safety Insurance directly for detailed information.
Safety Insurance Instagram
No Instagram account could be identified for Safety Insurance; contacting the company directly is recommended for the most up-to-date information.
Safety Insurance Facebook
No Facebook page could be identified for Safety Insurance; contacting the company directly is recommended for the most up-to-date information.
Safety Insurance Twitter (X)
No Twitter account could be identified for Safety Insurance; contacting the company directly is recommended for the most up-to-date information.
Safety Insurance LinkedIn
Safety Insurance maintains a presence on LinkedIn, where it has over 5,100 followers. The company's LinkedIn profile provides updates, job postings, and company news. ([linkedin.com](https://www.linkedin.com/company/safety-insurance?utm_source=openai))
Reviews 100
My experience with Safety Insurance has only gotten worse. After weeks of delays, miscommunication, and lowballing, I was told by Matthew Madaio, a claims unit manager, that he would call me today to discuss my claim. He never called. Instead, I received an email denying my standing to pursue my own loss of use claim — even though my father, the titled owner, had already delegated the claim for me to handle. The timing here is no coincidence. For over a month, Safety had no issue communicating directly with me about this claim. But as soon as I cited Massachusetts law (M.G.L. c.90 §34O) in my review — which clearly entitles the owner to the reasonable value of the use of the vehicle — Safety suddenly changed their tune, claiming I can’t handle the negotiations. There is no consistency in their handling of this claim, and it’s hard not to see this as retaliation for pointing out the law. Worse, they’ve chosen to ignore the fact that my vehicle was my work tool, costing me over $12,000 in documented earning capacity. Instead of honoring the law and their obligations under c.176D and c.93A (which prohibit unfair claim practices), Safety continues to stonewall, delay, and deny. The result: more wasted time, more financial strain, and zero accountability from a company that’s supposed to be protecting its policyholders. Bottom line: Safety Insurance is inconsistent, unresponsive, and will bend the rules as it suits them to avoid paying legitimate claims. If you want an insurance company that treats you fairly and respects the law, look elsewhere.
I was almost killed by a driver that safety insured. My machine that I was on was completely destroyed. Safety wasted 9 months and my tractor incurred even more damages. Safety said they would cover any additional damages but now they refuse. If you have the to deal with this company for any reason, just cut your loses now. Worst customer service! I was not compensated for my losses AT ALL! By all means do not trust anything these claim adjusters tell you. Get EVERYTHING in writing. I sincerely hope this company gets investigated. I will be filing paperwork with the fed!
Auto claim went very smooth. Thank you Safety Insurance Company
Do NOT get auto insurance with this company. They will try and nickel and dime every SINGLE claim. They fight tooth and nail on a simple $100 windshield fix. Horrible service.
From reporting a claim to having our car repaired everything went smoothly. Personnel involved with all aspects of the claim were professional and quick to respond with kindness and punctuality.
This has been one of the worst customer service experiences I’ve ever had. After being involved in a car accident, I reached out multiple times for help—and received no response. No one called me back, no one replied to my emails. After a full month of trying to handle everything on my own, I still never once spoke to my assigned representative Layola, and Cheryl, her manager, never followed up either despite my repeated attempts to get in touch. The lack of support, poor communication, and total absence of accountability were beyond frustrating. I ended up switching to Liberty Mutual, saved $100 a month, and actually received the service and responsiveness every customer deserves. Would not recommend this company to anyone.
Do not get hit by someone with this insurance! They are unprofessional, unproductive, and have even tried to lie to me. Know your rights when dealing with insurance. Horrible customer service.
The agents at Safety Insurance handled my claim in a very efficient, thorough and timely manner. They are a very professional team.
The person that came out was great! He was polite and answered all questions we had pertaining to the windshield replacement. We used them last year for another vehicle we own and the service was just as good.
Have been a loyal customer with safety for 10 years now and have paid out tens of thousands of $ in premiums. During this time I have never had a single claim. I was under the impression that they would take care of a simple $60 (1/3 of my monthly premium) windshield repair. They decided to nickel and dime a loyal customer instead of handling the repair and fought this claim tooth and nail. The only thing “Safety” about Safety Insurance is them assuring that the maximum profit they can get is safe. When I called to gather more details about the rejection, I was hung up on by the customer service representative / “appraiser”. If you value being treated like shit, this is the correct auto insurance company for you. If you want to be treated like a human I suggest you look elsewhere. For anyone else that has a complaint, you can contact the Division of Insurance in your state. Maybe then they’ll listen to their consumers.
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