Safety Insurance

I was involved in a not-at-fault accident and sustained a facial injury that required ER treatment and stitches. While Safety Insurance eventually paid the claim, the overall experience was extremely disappointing. Communication was consistently slow, with long periods of no updates even after I submitted thorough medical documentation and photos. Throughout the process, my injuries were minimized, and the handling felt insensitive to the physical and emotional impact of a visible facial injury, despite none of this being my fault. I had to escalate the claim to management just to get movement. Although the claim ultimately closed, the lack of responsiveness, empathy, and transparency made an already stressful recovery significantly worse. I would not recommend Safety Insurance based on my experience.

Update: Despite a manager reaching out, these folks are simply TERRIBLE at communication and have no regard to anything you may be going through as part of a crash. They were responsive for ONE day (day of my complaint) and we are right back to being radio silent - no response to emails, won't answer or return calls, when there is a response they don't address your questions. A nightmare to work with - I can't imagine how they would treat me if I was at fault. After reading the Google and BBB reviews, I guess I am not the only one with a radio silent adjuster. I got rear ended by someone on the interstate, filed a claim with my insurance and of course Safety Insurance Company. I initially called once my insurance finished investigation letting me know I was not at fault, and Safety Insurance stated they didn't have the police report, but gave me the adjuster email so I could send the police report over since they didn't have it. I sent it, no response. It has been an entire week since I have heard from the insurance company and have yet to speak with my adjuster. The police report is clear and this is not a complex investigation. It seems they are avoiding me because they know their driver is at fault. In the meantime, I am stuck without a vehicle because of their crappy customer service.

I was hit in September by someone on Safety insurance and getting my claim paid to me has been an absolute nightmare. I've called four different times and spoken to four different representatives who have said they'll get me my payment. Does Safety prefer lawyers getting involved??

This is the best insurance company, I am so glad I I am insured with Safety !!! All adjusters and representatives are very knowledgeable, great at what they do and they have exceptional customer service skills!!

This company is great at taking your monthly premium, but don’t ever run into a problem or expect any help. If you do you’re out of luck.

I have homeowners and two car policies. The obstacles they create for clients because of their poor app design and website information is not worth keeping these policies. You are charged fees at every turn. They remove you from auto pay, don’t tell you. Then charge you fees when payment doesn’t go through… twice …then when you sign up up for auto pay again for 5 payments they don’t tell you that the previous payments are included in that 5… so ended up with one large payment. They are seriously lacking in understanding customer service..

So I was involved in an accident with someone who is insured by safety and my vehicle got totaled. Accident happened on August 30th and here it is now November 10th and my vehicle still hasn’t been paid off. They already picked up my vehicle, have tittle info and no communication. They did not call me once to even though I called multiple times and requested to have someone follow up with me and let me know what’s going on. Worse experience I’ve ever had, no help and no sense of care about anything other than trying to for me the lowest offer possible for my vehicle. If you have safety I’m sorry for you. This company is a joke. John starky was ok to talk to, but never called back, never answers and you can’t leave messages. Same thing with Tracy Bushman. Never in the office and does not return phone calls. Emails are poorly as well. Overall the worse company I have ever dealt with.

SCAM!! Do not use them for insurance and if you have a claim involving them they will NOT pay it out. Bad faith claims. I have been waiting for my claim check since October 2025. Once they "settle" the claim they stop responding to you ajd you dont actually get the check. If you have an incident with a third party who uses Safety, get a lawyer immediately. Do not try to work with Safety on your own.

I pay my insurance on time each month every month for years and never used it until a couple months ago and safety sent their own appraisers and would not cover the damage done. I just got new brakes and tires on my car just a couple weeks before the accident, the car was fine. They said what needed to be fixed was not part of the accident. They wouldn't continue my rental coverage .. what do I pay thousands of dollars a year for... my independent appraiser went and said it absolutely should be covered. They still wouldn't. They dont answer the phone they don't respond they are awful.

So far so good but the place that I am living has more potholes than I care to admit and it is almost impossible to miss the potholes in my area so unfortunately, I’m assuming my rates are going to go off and I’m going to have to leave this insurance company. I would rather stay with them, but I can’t afford more than I’m already paying. Especially if I have to spend almost $60 on a brand new tire every couple weeks to a month.