Safety Insurance

I have had no issues with Safety all of these years UNTIL I actually had to file a claim--imagine that! They had no problem taking my money ever year but when you actually need something good luck! I echo a lot of the same feedback as I have read here---awful communication and experience with no resolution--in my case their labor rates are way below market and what an actually high quality auto body shop would pay. Why have insurance if they don't want to pay for anything. Will be switching carriers in the new year.

Disappointing Experience – My Claim is Unresolved I am extremely frustrated with Safety insurance . I filed a claim a while ago and despite numerous attempts to follow up, it has yet to be resolved. The customer service has been unhelpful, and I’ve received no clear answers regarding the status of my claim. The lack of communication and action is unacceptable, and I am left feeling completely ignored. I would not recommend this company to anyone looking for reliable service. If possible I would give 0 stars.

I recently had a pleasant experience getting an auto claim settled. My car was hit by a car owned by one of their insured. The entire process of submitting the claim to getting the car repaired took 3 weeks. Having a dash cam footage along with the crash report helped in speedy settlement.

I am not currently a safety customer but I was in a pretty bad accident with someone who was on safety and the claim went really smooth. I recommend if you cannot reach your adjuster for your claim to directly call the claim line, I had a very helpful lady who assisted me with all my claim questions. Wish I had her name but definitely recommend safety!

Worst company ever. Since I switch to a different company they charged my $75 plus late plus financial charge. Okay then they don't notify me of that all November or December right. Then I come back from vacation Ila few days ago and see that they charging $115. Ok I call to see why they charging me. The billing department stated that the amount owe was sent to collection because I didn't respond. I had the worst experience them as insurance company that why I switch but this was the nail on the coffin for real. Whatever you do don't get this insurance company. God doesn't like ugly so best of good to that company.

If I could give lower than one star I would. First of all the online portal is terrible. Secondly, my windshield broke over the summer. It has been 4+ months since the passenger side shattered. It has still not been replaced. Safety took over 6 weeks to approve the claim - and now the windshield is backordered. I have to go through a 3rd party glass replacement and they are working with a dealership over an hour away from me. They are not working with the dealership where I purchased the car. There is no sense of urgency to fix the windshield. And no one ever calls me. I have to follow up each and every time. It's unbelievable.. Safety Insurance is no bargain - you'll pay a lot of money for a policy and if something simple happens - they are unable to take care of it in a timely manner and send you through multiple service providers which delays resolution.

I wish I could give 0 star but unfortunately I can’t I been insured auto for couple of years with safety , I had a claim on my car since Nov 8/ 2024 my adjuster was Jessica Unubun the worst adjuster I ever seen in my entire life I was just able to talk to her one time in three months and half , even sending her the police report proving all the information from other car cause my car was hitting while parked, she ignored all my voicemails and emails never answered back, until yesterday someone else called me that my case is closed they will send me my 500 dollars deductible Horrible experience even contacted her supervisor Amy I wasn’t able to get in touch. Look for something better to insure your car

I would give them a -1 star if possible. Please do yourself a favor and stay away from Safety insurance. We paid our auto insurance and they credited it to renters insurance and then they said we didn't pay our auto insurance and canceled our policy for nonpayment. They never let us know so we were driving with no insurance for almost 10 days. They refused to acknowledge the payment. Then offered to reinstate but not remove the nonpayment which resulted in double the policy cost. This company is a scam. They set this up. Put the payment in the wrong place, say there was no payment and then they try to charge us double! Such a setup. And now it's on our record so everywhere is charging us more. Please stay away from Safety Insurance. Read all the other reviews - it's not just us.

Just don’t do it. Go anywhere else for car insurance. My experience over the last two months after I was hit by another car has been horrendous. The amount of distress I have experienced, especially trying to navigate around this at the holiday season has literally left me a shell. I feel taken advantage of due the amount of emails that have gone unresponded to. I feel like I was cheated out of what I deserved for my vehicle payout. I thought going through the insurance company was supposed to make my life easier and it’s been everything but. They won though, they made communication nearly impossible because I didn’t have the time or energy to fight them. If I was mentally healthy and not neurodivergent then maybe this could have gone another way for me but that’s what happens when you’re stuck with a system that relies on you going above and beyond to get what you deserve. I work over 40 hours a week. I take extra shifts on weekends and holidays. This must be what they bank on though, someone like me who is spread so thin I don’t have the energy or resources to fight them. So congrats to Safety on getting one over on me.

Saftey handled my auto glass replacement repair quite well. They connected me dorectly w the auto glass company who came to my home and did the work.