Safety Insurance

I’ve had Safety auto and home insurance 6+ yrs and I never had any issues. All of my auto claims had been resolved in a timely manner. Just recently I filed an auto claim via website on a Sunday and Monday morning my adjuster, Ryan Simmler, reached out to me. Great customer service from him and his team. I was set up with a rental, my car was appraised by that Wednesday and my claim was resolved the following week, given it was a holiday weekend. Attentive and my questions/concerns were answered.

After reading a lot of reviews, I found out I am not alone. Horrible experience. Christine my adjuster has being awful she got to a point that said “you don’t pay us we don’t work for you”. Their customer service is very terrible bad, thanks God I am not insured with them because I wouldn’t like to deal with them in my life. After 21 days that I made a claim with them because one of their ensure hit my car after missing a stop sign, I haven’t heard anything back from them, I sent emails to Christine my adjuster and it looks like she ignored them and on top of that, they hang up my phone call 3 times while I am trying to explain how frustrating this is and now that I try to call Christine’s extension # it sends me directly to voicemail. Most likely they will no pay for my damage. I made the claim December 12 and some lady at the office try to tell me that it only has passed 14 days after I made the report.

Worth company i have ever had. I made a claim, and my car got totaled. I have tried so many times to reach out my adjuster but none of them works, first my adjuster was Ryan and then they changed it to Pauline none of them answered my phone calls. They still don’t take my car and while I try to explain my situation to the someone in the total loss department, they just hang the phone while i was talking. I don’t recommend anyone to choose this company.

So hard to speak to anyone! Horrible customer service and when you transfer plates to a new car or another car they make you put down another 25% each time. I purchased and car in March for my son, he already had a car with plates and insurance just wanted to transfer plates and instead they added as new policy and did a 25% deposit after I just renewed in January and gave a deposit. Unfortunately car was totaled, while deciding what new car to purchase they made me keep the insurance on my policy without the car for the rental and the accident was not my sons fault. Purchased a new car in April and again another down deposit 25%. There was no transfer or retroactive amount for the policy it was so horrible and confusing! Be aware

A useless company that deliberately ignores a claim when one of their drivers hits you. Have not heard from them since Aug 9th, and my vehicle is still damaged. It's time to pursue legal action against them.

In my life I have never dealt with such a backwards crooked company. For a week now I have been speechless, sleepless, and in shock. This company credited my auto policy to my renters, ONE MONTH of my policy, never sent me a letter or called, and canceled my policy "due to non-payment." I then drove around for 10 days not insured. They refused to reinstate me and made sure that on my RMV record it said "cancelation due to non payment" they did this so that anywhere else I went I would need to pay triple with that on my record. They scammed me, trapped me, and now I am financially screwed due to what they did to me. I am telling you to help you, please do not use this insurance. I'd say find somewhere that you need to even pay a little more because with this company you will find yourself in a deeper hole with what they have done to hundreds of people. They do not care about their customers. They leave the same comments on every review acting like they care or will help and trust me they don't and will not (whoever Claire is). Please don't make the mistake I did in trusting this insurance agency. Go somewhere else. It's shocking to me that they are still a company who is allowed to insure people. They won’t even apologize.

They made me pay for 1000$ to repair my vehicle which was clearly not my fault. Nobody told me anything all I got was a call from the shop after 30 days saying that I had to pay 1000$ because the insurance wasnt going to cover it. I sent the pictures to the adjuster Evan Cloutier who didnt say or do anything for me. Thank you Evan Cloutier for returning my calls(not really). Horrible and expensive service from this company would never recommend it.

I have had great experience with Safety Insurance. I have never NOT gotten an invoice and my claims have been settled quickly and fairly. Please do not count out this company over these reviews, I've read many of them and they are ridiculous. Insurance companies have NO control over the USPS not delivering your invoice or it getting lost in the mail. Get with the times and go paperless or go on EFT. Your bill is due at the same time every month. If you have an adjuster that is not communicating effectively, reach out to a claims manager or tell your agent. If you have a claim that isn't covered, they will explain why. Read your policy. Fault with a car accident is determined by the rules of the road, not the insurance carrier.

I called today about my policy on a home we had just sold. There were 3 payments auto deducted AFTER the sale date. I simply wanted to know where those payments were applied since we did not own the home anymore. The Rep couldnt have been more RUDE. When I told her she did not fully answer my question, she just hung up on me. I will certainly be getting some estimates from a different company. Ive been with this company for years. time for a change.

I have had Safety insure my vehicles for years. Never a problem until you need them. The claim agent was great. My issue is a 4K discrepancy between the adjuster from Safety and the body shop, which the required our car to remain in the shop (3+ weeks) for all of the work in the supplemental claim to be documented and completed. We don’t have rental coverage at the time of collision, but you would think Safety would provide some relief because their low ball quote is what’s causing the car to be jammed up in the shop for so long. We’ve paid thousands in premiums over the years, all good driving records too. It doesn’t add up. We’ll be looking for a new insurance company when this is done.