Heritage Medical Associates

I followed my doctor here because she’s great,but the staff is not very welcoming and were up front on their phones eating snacks and taking selfies .

I have been a patient of Dr. Scudder for 20+ years. While she personally is a great doctor, the overall Heritage Medical Associates organization is horrible to deal with! I work in healthcare and still cannot understand their bills. Additionally, they have a practice of turning you over to collections rapidly and deleting the reported amount off your current bill so you can NEVER know where you stand on outstanding balances. When you do pay these amounts, there is no way to tell whether it was credited to your account or not. Until they address these problems, I would not refer anyone to them ever. There simply are too many other good practitioners in Nashville to have to deal with billing errors.

2 weeks after a stress test, I'm still waiting for results. I've called and left 3 messages now with only 1 call back. (They had no idea about any a stress test ) was asked to wait until Thursday for an update. I called again Friday and again today (Monday) without a call back. Extremely disappointed in lack of effort of communication.

I agree with most of the posts here. This place is money hungry. I've been seeing Dr. Joseph Parker for several years regarding my ulcerative colitis and have had numerous colonoscopies. Almost two years ago I was sent to court and accrued over $900 in fees. I worked with the lawyers office paying $50 monthly to pay off the balance. Recently I received a phone call regarding this same date of service stating I owed 284 ADDITIONAL DOLLARS. I asked to be set up on a payment arrangement paying $20 monthly and was told the arrangement couldn't be accepted.

After over a decade with Heritage Medical not only is my OB leaving, I’ve decided it’s time to move on as well. Unfortunately, the practice doesn’t seem to value lasting patient relationships.

I have seen Dr Gandi for 10 years. I can tell you she always gets back with me sometimes an hour or by the next morning and my refill is at the pharmacy. Whenever I have had any questions I have always been treated with respect and honor. I haven't ever had a problem with this group. They really are professionals.

Make an appointment here if you want to wait for an entire hour before anyone even speaks to you. This has happened every single appointment. Specifically in the dermatology office. I also asked if docs could recommend any diet changes/lifestyle tips to help with acne and no one has any suggestions, only offer oral medications. Fine, I get it, you’re a doctor, but it’s mind blowing that no one seems to have an answer for that question…. Anyway, I don’t recommend this office for dermatology

My wife is 7+ months pregnant with a high risk pregnancy. Her OB is Dr. Martin. Heritage medical forced us to prepay for the cost of the birth. We are on a fixed income and getting that much money was difficult but we were able to do it. We paid the money at one of my wife's checkups that happened to be just 4 days late on the scheduled payment. Heritage Medical gladly took the money and then immediately told us they were dropping us and banned us for life for being 4 days late; leaving my pregnant wife weaping and barely able to stand out in the hallway. She now has to scramble to find any Dr. and another Hospital in our network that can take her after already paying Heritage, and less than months away from the birth. The stress of the situation created by Heritage Medical could have put my wife into early labor and we could have lost the child. Shame on you. Callous. Greedy. What happened to your hippocratic oath?

Honestly the dermatologist I saw was helpful and informed. However, I am at wit's end with this corporate healthcare environment- just spent 20 minutes on the phone attempting to pay my bill. At no point would it let me speak with a human being, and after about 10 minutes of mixed intervals of phone ringing and hold music I got put to voicemail. They insist you use the "follow my health" website to make your appointments, pay bills, etc- except the system is terrible. When I attempt to pay this bill I am directed to a blank page that only says "billing" at the top. So when I inevitably have trouble with the bug-filled online system, I can't actually contact anyone in the office via phone- you get stuck in a loop of computer voices that will eventually tell you to use the website and hang up. I'd much rather have a health care provider I can call and be treated like a person- This place has great healthcare workers but a terrible business model.

I do not recommend Heritage - or Anne Knight - for any services. Not transparent at all with costs, and you have a lot of other great options in the Nashville area. While this review was a waste of my time to write, hopefully it can help you choose differently on where to go!