Heritage Medical Associates

I would give a zero rating if it let me. My husband has been a patient here for several years but hen his health turned for the worst they did not care. all this office cares about is MONEY! My husband has had 2 brain surgeries and due to excessive fluid on the brain he has extreme memory lapses. The last TWO times I took him to an appt, I asked them to change his contact number to me since I have to manage his appts and drive him. I assumed someone had done their job, but then I get a letter saying they have dropped him as a patient due to a couple missed appts. (Again, they were calling his phone number which was longer being used, instead of calling me as requested). I called and asked why we didn't get a reminder call and she said the system did call. I asked what number was called and they told me my husbands number. I told the nurse that I was not getting any messages because they had still not change the number per our request when we checked out the last two times. She didn't care and just kept repeating that this wasn't the first time he missed. No DUH! He missed because YOU didn't do your job and call the proper number!! I asked to speak to someone else to explain and she flatly said, "Ma'am, the decision has been made and we don't change that once it's been made." Many reviews here that prove they only care about MONEY, not their patients. Do yourself a favor and get a doctor who actually cares about you more than getting rich. Thanks for showing your true colors when your patients need you the most. Oh and yea, all this time and never actually seen a real doctor, just nurse practitioners. But you better believe my insurance paid a doctors rate! They all ought to be ashamed, especially Taylor Hendon, who knew my husbands brain illness but still threw us out.

I called to see if I could find a primary care doctor here since I just moved from Indianapolis, IN. I need an annual check-up and prescriptions that I need to continue here in Nashville. The appointment scheduler was extremely rude. She cut me off when I said I need to come in to meet someone and before even saying my prescriptions, she said, "Our doctors don't do refills." I said.. Well what if I talk with them and we discuss my condition? She said "Nope." Not helpful AT all.

This clinic asked for payment upfront. This is not compliant with the health insurance contract that I have for my health plan. I am shocked that I had to pay for my office visit prior to seeing he doctor, when in fact I have insurance and the doctor is in network for my plan. This is not right in so many ways. Luckily, I Am employed at my health insurance company to understand this is not a apart of normal contracting process nor is it ethical to the patient.

Have been a patient of Dr. Clark Ray for a couple of years. Have had no extended waits I considered out of line. The ladies at the sign in desk have always been friendly and helpful. The nurses and assistants when I'm called back are friendly and smiling when greeting me. (how can you smile all day at sick people?) Dr Ray is a very sincere caring, thoughtful and interested in my health and making/keeping me healthy. He is also a Christian...which is obvious. I've been a patient of Heritage Medical for at least 20 years and changed to Dr. Ray after my previous physician went a different direction.

I really liked the experience that I had on my initial visit. I was late and the office staff was so nice. Dr Lee was extremely nice and informative. I had moles removed and the individual who numbed the area was very caring and knew when I needed a rest from the injections. I was scared about going but I am glad I chose her.

My daughter's pediatrician recently became a member of Heritage medical. We are switching insurance and need pediatric records sent to FB health plans. I tried for 3 weeks to have this records department send her records. Took all of the appropriate steps. Even spoke with the records department via phone several times. Of course they were not sent within the required time frame. So now we are without insurance. Ridiculous! They're just records! I love our pediatrician, but this whole process for something as simple as records makes me think about switching.

This one star is not for the specific OBGYN doctor, it's specifically for Heritage Medical. My OBGYN doctor recently switched to this group. When I found out she was headed over here, I instantly looked at reviews and after looking at them I became very skeptical of what the outcome may be. Being almost 35 weeks pregnant, I figured best thing I could do at this point was just stick with my current doctor and just see how it goes despite what I had in mind. Upon leaving my last appointment at her old office, 2 weeks ago, I obviously had my records transferred to follow her. I called Heritage that same day and made my 2 week follow up appointment and the lady verified insurance, sent out my new patient papers, explains directions, where to park, etc. Not to mention I was only given one appointment option day and time which I took that without hesitation. I called last week to see if anything had opened up for earlier that day (my appt was suppose to be tomorrow) the lady told me no that the only other option would be next week on ONE DAY and ONE TIME. Well, at this point I see where this is going. Ok, no worries, I'll just keep what appointment I've got. This week, 2 days before my appointment day, I call to confirm to be told I don't have an appointment. I AM IN DISBELIEF. This has happened and I haven't even stepped foot in the building!! Fortunately and gratefully, I have an appt else where. To be this far along and pregnant, this should be the last thing I needed to stress about! If you go here I wish you the best and hope you have a much better experience.

The doctor's are knowledgeable, and very nice staff. Of all the complaints I am seeing, I don't think people realize their issues are actually insurance issues and billing issues. Talk to the building manager, the doctors and staff have no power over when they can accept you and not. There are policies in place are EVERYWHERE. Doctors cannot see you and just expect you to be true to paying bills if they cant accept ypur insurance. Keep up to date with what your insurance covers and who accepts it. All insurances and doctors offices are private companies, it is best to think of it this way. My only complaint is sometimes i didnt feel as informed as id like when i wasnt sure which questions to ask, and getting ahold of them has been difficult at times. Overall i feel safe and like i am with people who know what they are doing, and dr anne rossell is very intelligent.

I think the Doctor should sit in the lobby and in the waiting rooms and also have to be responsible for the transportation of a patient after a procedure and really get the full experience of dealing with their front office staff, who are basically the gatekeepers. If your people out front are talking to your patients and the people driving them around inappropriately rude, then your patient is apprehensive about you as a doctor for allowing the BS without even seeing your face. 10 years of lifesaving training to help people so the other people at the front desk can make you look bad, and your entire establishment as well. Also, just because you have control of the patient when he or she is in your care, doesn't mean you have the right to control the person helping the patient get back home. The poor lady in the waiting room on the 3rd floor was sooo upset that she had been waiting so long, she was telling a friend on the phone that she was having to think about the word in the Bible and not say too much. No wonder people's blood pressure is so high coming in. Oh, and if you're brave enough to go to the 3rd floor, take your winter coat with you. I won't be back and my 3 star rating is a gift because the doctor was nice.

I go here for OBGYN appts for my pregnancy and most of the staff here is incredibly rude. Front desk, ultrasound tech for anatomy scan and billing dept. everyone seems like they hate their job. The ultrasound tech i felt like did a terrible job on our anatomy scan, she was very stuck up.