Heritage Medical Associates

Quite simply the worst experience I have ever had in healthcare. Went one time to the office, they asked me if I would be ok with a high school student being present during my appointment after he was already in the room. I said no of course but I would imagine many would have difficulty saying no after the kid was already in the room. Didn't address any of my issues. Sent me for a blood test and called me to tell me I'm "good" even though not all of the tests came back and stated I would have to wait 2 months to see the doctor again. I don't want to be "good" I want to have my ailments solved. This place represents everything wrong with our healthcare system. I was there less than an hour and saw at least 2 drug reps as well, big machine healthcare at its worst. Needless to say I changed my PCP and will not be going back other than to pick up my blood test results to bring to the next doctor.

This was my first visit to this facility. I went to Dr. Rossell for an IUD removal and a new one installed. I liked the relaxed and straight forward demeanor of Dr. Rossell, and was impressed that the procedure was amazingly efficient. I greatly value any practitioner that can make an uncomfortable procedure (both in terms of pain and also vulnerability) easier. Would highly recommend. Also worth noting is the facility itself. The waiting room and patient rooms looked clean and well kept.

I would give a zero rating if it let me. My husband has been a patient here for several years but hen his health turned for the worst they did not care. all this office cares about is MONEY! My husband has had 2 brain surgeries and due to excessive fluid on the brain he has extreme memory lapses. The last TWO times I took him to an appt, I asked them to change his contact number to me since I have to manage his appts and drive him. I assumed someone had done their job, but then I get a letter saying they have dropped him as a patient due to a couple missed appts. (Again, they were calling his phone number which was longer being used, instead of calling me as requested). I called and asked why we didn't get a reminder call and she said the system did call. I asked what number was called and they told me my husbands number. I told the nurse that I was not getting any messages because they had still not change the number per our request when we checked out the last two times. She didn't care and just kept repeating that this wasn't the first time he missed. No DUH! He missed because YOU didn't do your job and call the proper number!! I asked to speak to someone else to explain and she flatly said, "Ma'am, the decision has been made and we don't change that once it's been made." Many reviews here that prove they only care about MONEY, not their patients. Do yourself a favor and get a doctor who actually cares about you more than getting rich. Thanks for showing your true colors when your patients need you the most. Oh and yea, all this time and never actually seen a real doctor, just nurse practitioners. But you better believe my insurance paid a doctors rate! They all ought to be ashamed, especially Taylor Hendon, who knew my husbands brain illness but still threw us out.

My low rating is for the doctor, not the staff. The ladies at the desk are lovely, and my interactions with nurses has always been positive. My complaints are with Dr. Amy Bono. I probably could have had warmer interactions with a robot. She seemed more interested in over the top "wellness" tests and visits rather than any actual problems. Expect to wait for up to an hour to see her, but if you miss an appointment you get a bill and a lecture , as her time is clearly so much more important that yours. There are plenty of other more experienced, more pleasant doctors in this practice beside Dr. Bono, so I would highly recommend choosing one of them instead.

Called their office to get information on my referral from my PCP. Chris (female) was extremely rude. If an office member does not want to work and answer questions stay home and let someone better deserving do the job. Will not be using their services.

Would give zero stars if possible. 3/3 Heritage Medical providers I’ve been a patient with have used deceptive billing practices. A PCP office that refused to tell me or lied about how much things would cost; an opthamology office that performed a test I didn’t need so they could charge me for it; a dermatologist office that billed me as a new patient after I hadn’t been in for a couple years due to Covid—the doctor spent only 3 minutes with me and charged me double the established patient fee. I’ve purged all Heritage Medical from my care list. If you don’t want to be scammed and manipulated into paying more for care, I recommend you do the same.

I called to see if I could find a primary care doctor here since I just moved from Indianapolis, IN. I need an annual check-up and prescriptions that I need to continue here in Nashville. The appointment scheduler was extremely rude. She cut me off when I said I need to come in to meet someone and before even saying my prescriptions, she said, "Our doctors don't do refills." I said.. Well what if I talk with them and we discuss my condition? She said "Nope." Not helpful AT all.

This clinic asked for payment upfront. This is not compliant with the health insurance contract that I have for my health plan. I am shocked that I had to pay for my office visit prior to seeing he doctor, when in fact I have insurance and the doctor is in network for my plan. This is not right in so many ways. Luckily, I Am employed at my health insurance company to understand this is not a apart of normal contracting process nor is it ethical to the patient.

Have been a patient of Dr. Clark Ray for a couple of years. Have had no extended waits I considered out of line. The ladies at the sign in desk have always been friendly and helpful. The nurses and assistants when I'm called back are friendly and smiling when greeting me. (how can you smile all day at sick people?) Dr Ray is a very sincere caring, thoughtful and interested in my health and making/keeping me healthy. He is also a Christian...which is obvious. I've been a patient of Heritage Medical for at least 20 years and changed to Dr. Ray after my previous physician went a different direction.

I really liked the experience that I had on my initial visit. I was late and the office staff was so nice. Dr Lee was extremely nice and informative. I had moles removed and the individual who numbed the area was very caring and knew when I needed a rest from the injections. I was scared about going but I am glad I chose her.