Heritage Medical Associates

I really liked the experience that I had on my initial visit. I was late and the office staff was so nice. Dr Lee was extremely nice and informative. I had moles removed and the individual who numbed the area was very caring and knew when I needed a rest from the injections. I was scared about going but I am glad I chose her.

My low rating is for the doctor, not the staff. The ladies at the desk are lovely, and my interactions with nurses has always been positive. My complaints are with Dr. Amy Bono. I probably could have had warmer interactions with a robot. She seemed more interested in over the top "wellness" tests and visits rather than any actual problems. Expect to wait for up to an hour to see her, but if you miss an appointment you get a bill and a lecture , as her time is clearly so much more important that yours. There are plenty of other more experienced, more pleasant doctors in this practice beside Dr. Bono, so I would highly recommend choosing one of them instead.

Called their office to get information on my referral from my PCP. Chris (female) was extremely rude. If an office member does not want to work and answer questions stay home and let someone better deserving do the job. Will not be using their services.

Would give zero stars if possible. 3/3 Heritage Medical providers I’ve been a patient with have used deceptive billing practices. A PCP office that refused to tell me or lied about how much things would cost; an opthamology office that performed a test I didn’t need so they could charge me for it; a dermatologist office that billed me as a new patient after I hadn’t been in for a couple years due to Covid—the doctor spent only 3 minutes with me and charged me double the established patient fee. I’ve purged all Heritage Medical from my care list. If you don’t want to be scammed and manipulated into paying more for care, I recommend you do the same.

I called to see if I could find a primary care doctor here since I just moved from Indianapolis, IN. I need an annual check-up and prescriptions that I need to continue here in Nashville. The appointment scheduler was extremely rude. She cut me off when I said I need to come in to meet someone and before even saying my prescriptions, she said, "Our doctors don't do refills." I said.. Well what if I talk with them and we discuss my condition? She said "Nope." Not helpful AT all.

This clinic asked for payment upfront. This is not compliant with the health insurance contract that I have for my health plan. I am shocked that I had to pay for my office visit prior to seeing he doctor, when in fact I have insurance and the doctor is in network for my plan. This is not right in so many ways. Luckily, I Am employed at my health insurance company to understand this is not a apart of normal contracting process nor is it ethical to the patient.

Have been a patient of Dr. Clark Ray for a couple of years. Have had no extended waits I considered out of line. The ladies at the sign in desk have always been friendly and helpful. The nurses and assistants when I'm called back are friendly and smiling when greeting me. (how can you smile all day at sick people?) Dr Ray is a very sincere caring, thoughtful and interested in my health and making/keeping me healthy. He is also a Christian...which is obvious. I've been a patient of Heritage Medical for at least 20 years and changed to Dr. Ray after my previous physician went a different direction.

The doctor's are knowledgeable, and very nice staff. Of all the complaints I am seeing, I don't think people realize their issues are actually insurance issues and billing issues. Talk to the building manager, the doctors and staff have no power over when they can accept you and not. There are policies in place are EVERYWHERE. Doctors cannot see you and just expect you to be true to paying bills if they cant accept ypur insurance. Keep up to date with what your insurance covers and who accepts it. All insurances and doctors offices are private companies, it is best to think of it this way. My only complaint is sometimes i didnt feel as informed as id like when i wasnt sure which questions to ask, and getting ahold of them has been difficult at times. Overall i feel safe and like i am with people who know what they are doing, and dr anne rossell is very intelligent.

I go here for OBGYN appts for my pregnancy and most of the staff here is incredibly rude. Front desk, ultrasound tech for anatomy scan and billing dept. everyone seems like they hate their job. The ultrasound tech i felt like did a terrible job on our anatomy scan, she was very stuck up.

I think the Doctor should sit in the lobby and in the waiting rooms and also have to be responsible for the transportation of a patient after a procedure and really get the full experience of dealing with their front office staff, who are basically the gatekeepers. If your people out front are talking to your patients and the people driving them around inappropriately rude, then your patient is apprehensive about you as a doctor for allowing the BS without even seeing your face. 10 years of lifesaving training to help people so the other people at the front desk can make you look bad, and your entire establishment as well. Also, just because you have control of the patient when he or she is in your care, doesn't mean you have the right to control the person helping the patient get back home. The poor lady in the waiting room on the 3rd floor was sooo upset that she had been waiting so long, she was telling a friend on the phone that she was having to think about the word in the Bible and not say too much. No wonder people's blood pressure is so high coming in. Oh, and if you're brave enough to go to the 3rd floor, take your winter coat with you. I won't be back and my 3 star rating is a gift because the doctor was nice.