Safety Insurance

So hard to speak to anyone! Horrible customer service and when you transfer plates to a new car or another car they make you put down another 25% each time. I purchased and car in March for my son, he already had a car with plates and insurance just wanted to transfer plates and instead they added as new policy and did a 25% deposit after I just renewed in January and gave a deposit. Unfortunately car was totaled, while deciding what new car to purchase they made me keep the insurance on my policy without the car for the rental and the accident was not my sons fault. Purchased a new car in April and again another down deposit 25%. There was no transfer or retroactive amount for the policy it was so horrible and confusing! Be aware

After reading a lot of reviews, I found out I am not alone. Horrible experience. Christine my adjuster has being awful she got to a point that said “you don’t pay us we don’t work for you”. Their customer service is very terrible bad, thanks God I am not insured with them because I wouldn’t like to deal with them in my life. After 21 days that I made a claim with them because one of their ensure hit my car after missing a stop sign, I haven’t heard anything back from them, I sent emails to Christine my adjuster and it looks like she ignored them and on top of that, they hang up my phone call 3 times while I am trying to explain how frustrating this is and now that I try to call Christine’s extension # it sends me directly to voicemail. Most likely they will no pay for my damage. I made the claim December 12 and some lady at the office try to tell me that it only has passed 14 days after I made the report.

I have had no issues with Safety all of these years UNTIL I actually had to file a claim--imagine that! They had no problem taking my money ever year but when you actually need something good luck! I echo a lot of the same feedback as I have read here---awful communication and experience with no resolution--in my case their labor rates are way below market and what an actually high quality auto body shop would pay. Why have insurance if they don't want to pay for anything. Will be switching carriers in the new year.

I literally have no words. I had one payment left on my policy, I’m a single mother doing the absolute best that I can. I had to make a payment by the 2nd, I was trying since the 31st to make an online payment and also tried over the phone. Online kept shooting me a message all weekend since the 31st, saying it couldn’t process an online payment. I emailed the company all weekend, when I tried making a payment on the phone it kept saying it couldn’t find my policy. Since I already paid all of the money they wanted, they said they will not reinstate me. I TRIED PAYING BEFORE THE CANCELLATION DATE AND THEY ENSURED I WOULD BE UNABLE TO MAKE THE PAYMENT TO AVOID HAVING TO COVER ME THE REST OF THE YEAR! Nevermind the fact that I just unexpectedly had to bury a family member… I cried actual tears on the phone seeing as it was the very last month of my policy. They showed zero compassion, zero care. They didn’t even believe that I had technical issues, so here is your proof. ALSO They added 4-5 points to my driving record for an unregistered stolen uninsured moped flying down the sidewalk hitting the side of my car and that is their justification for non renewal conveniently after all payments have been made for the year and all the sudden the last payment due, the online payment system wouldn’t work nor the phone payment system?

I’ve had nothing but good experiences dealing with this insurance agency!! When someone totaled my car some years ago they got me a full refund, and anytime I have ever had any payment troubles they have worked with me. I had an extremely pleasant and helpful interaction today with someone in the billing department, I didn’t catch her name but she was the best! Thank you again.

I will never use Safety Insurance as my provider ever again. I used Safety for many years, always paying my insurance on time. Never had an accident or claim for many years. I was in an accident last month (someone ran a stop sign and hit me). At first filing the claim was simple and easy enough and I thought this would go smoothly. It was my first accident so I was asking plenty of questions and trying to understand the claims process. Days and weeks go by. I would constantly call to have any sliver of news regarding my claim. At one point I was told to call the appraising company and ask them if they have finished appraising my vehicle. I was shocked by this as I would have thought the insurance company would directly deal with the appraisal company that THEY HIRED but I guess not. Every time I would call I would be transferred and constantly on hold. There were a few helpful people there who I commend but not many. No one wanted to have accountability and I practically had to beg for any updates. NOT ONCE, was I able to get a hold of the person handling my claim. I was sent an animated video to know my car was officially totaled. Imagine finding out your vehicle was totaled through a poorly animated video. Everything about dealing with Safety has been awful and down right embarrassing. Please good people, DO NOT use Safety Insurance. I will look for a new insurer once I settle the claim, maybe if I'm lucky it will be settled in the summer. Safety Insurance customer service is slow, unresponsive, unhelpful, embarrassing and stressful to say the least.

I was a safety insurance customer for over 45 years and paid my premium on time and in full every year. Back in 2021 my truck had damage on the passenger side that I had now idea how it happened. I put in a claim and the adjuster came and took photos without me present and never contacted me. They then rejected my claim saying I hit a fire hydrant. I told them I didn’t but they insisted I did. I asked if I was covered if I hit a hydrant and they said yes. I asked why they rejected my claim then and they accused me of lying. I told them I don’t have hydrant’s in my area and those that are miles away are too small to cause the damage. They still rejected my claim. I was forced to pay for the repair myself which was over $3,000. This proves that Safety insurance is not interested in their customer but more interested in the money and not paying for any claims. I would never use them again for home and auto insurance and recommend that you stay away from them.

The most incompetent people you can work with. They cannot process one claim correctly. If you don't call them everyday nothing is getting processed. This was my first time trying to use my insurance and I still have not get an answer from them after 10 days and I am going to chnage my insurance right after. Save yourself a headache and do not work wiht them.

I have had you as my car insurance provider since I first started driving 20 years ago. I got my renewal on my premium today and this is an insane increase. I had 0 accidents, 0 tickets. I only got older, I am unsure how you can justify asking for a 36% increase from last year for 1 car? I blame massachusetts just as much if not more...we cant afford to live here much longer let alone drive soon...switching providers, disappointed.

Saftey Insurance representative was very helpful in getting my windshield replaced.Thank You