Mochi Health, Corp

HIDDEN POLICIES & UNFAIR BILLING — Avoid Mochi Health! Mochi Health is a billing nightmare. They charged me $359 for a 6-month 'membership,' but once I got inside, I realized it was a bait-and-switch. I canceled within 48 hours—without ever seeing a doctor or getting a prescription. They refused a refund, claiming it’s 'non-refundable,' but that language is NOWHERE on their checkout page or even in their own 'Promotion Terms and Conditions.' They are making up rules as they go to keep your money for services they never provided. To top it off, their support email bounces and they block portal access once you cancel. Predatory and unprofessional.

I just received my first prescription from MOCHI. It did not come with a thermos or in a MOCHI box. I called. They placed them blame on me for choosing a pharmacy VIOS that does not use their packaging. I communicated to them I was not part of the decision making process in terms of the packaging and just simply wanted them to send me the packaging. They said you need to choose a different pharmacy and prescriptions to receive the thermos. I mentioned to them that this early on, and I paid for a year membership is not representing the “crafted with care” I expected. I asked what my option were on a partial refund of my prescription. It has not even been 30 days. They said due internal and conditions you loose your money. Unbelievable. I plan to reach out again.

I have had a positive experience with Mochi. Once I enrolled I got to meet and have an appointment the very next day. The provider was very helpful and approved my tirzepatide later on the same day. I received my order 5 days after my appointment. I was impressed with the packaging as meds came cold. I am on my first month with them and so far so good. The customer service department actually answers calls and are real helpful. I love their affordable prices. I will update this review in a few months to make sure their are no issues but my first impression of my first month is that it is a trustworthy and excellent company.

Highly recommend! You will speak with a REAL, LICENSED healthcare professional (not just someone trying to "sell" you something). The cost for the total service (monthly service plus the cost of the medication) is less than what you're paying in your local "med spa" or some of the other companies that are popping up all over. There's also the added bonus of having a nutritionist that you have access to (which is great when you have questions about creative ways to add extra protein into your diet). 10/10 recommend to anyone looking to start (or get started again). You're worth it!

Do not do business with this company , my elderly mother fell victim to their marketing and we canceled in less than 24 hours without using their service and was refused a refund. Her insurance company offered the same services free of charge

They are a fraudulent entity that requires payment prior to consultation with the nurse. If, for any reason, your medication is not approved, they will not issue a refund, and there is no accessible point of contact for further assistance. I would not recommend them.

I joined Mochi after a friend lost weight on the program. The medication works as promised. I have lost 25 pounds in 5 months and have 15 pounds to go. I am VERY happy with the medication and the support and how I feel. I can message them at any time and they get right back to me. I can even schedule an online face-to-face with the doctor at any time. I could not be happier!

Switched me providers without warning, just a heads up if you cancel your prescription, it doesn’t cancel the monthly subscription - also won’t refund you. Pharmacies get switched around a lot too, which I think messes with the efficacy of the medication.

My provider is Dr Kahn, has been very helpful and knowledgeable about the product and process how to maintain a healthy way to make this weight loss journey easier. Definitely highly recommended Dr Kahn.

I really wanted to love Mochi because my provider has been amazing — attentive, caring, and truly supportive throughout my treatment. I still believe the medical care itself has been great. Unfortunately, my experience with the pharmacy coordination and customer support has been extremely frustrating. A medication approved and paid for on May 18 was never shipped, and after multiple follow-ups, the only responses I seem to receive are copy-and-paste messages saying the issue has been “escalated to the responsible team.” Days keep passing with no real update, no timeline, and no resolution. I understand delays can happen, but what’s disappointing is the lack of transparency and proactive communication. At some point, repeated scripted responses stop feeling helpful and start feeling dismissive.