First Extended Service Corporation

Purchased my 3 year warranty with my used Cadillac CTS. This warranty has been a life saver! Just had the oil pump replaced, which entailed tearing down the engine. The warranty paid it for at a cost of $1,600! And NO DEDUCTIBLE! Which to me is the best part. They've paid to replace many other parts on my vehicle and will start to worry once my contract with them is over!

So far have been on hold for at least this long. In typing this I’ve hit over 40 minutes. Still no one to assist me to make a claim. I’ve Directed my customer to this companies other reviews so they know I’m doing my job this company either doesn’t have enough staff to answer phone calls or just doesn’t care. Either way, for your sake and the sake of the service advisors who put in the work to get your car fixed, DO NOT get this extended warranty. Try warranty solutions. Those guys get me an approval within ten minutes and my team is turning wrenches.

Slow responses to the dealership doing the repair, them not wanting to pay for all of the hours needed to complete the repair and not covering a part needed for a covered repair. I spent more on the rental car than I saved by having this warranty. Shame on me for not doing any due diligence prior to purchasing their warranty, lesson learned. I certainly would never use this company again and would suggest no one use them. The rating they have is for good reason and should be lower than it is!

This is a horrible company. I have had my truck in for repairs on multiple occasions. The first was due to a cracked head problem. Southwest motors sold me a truck with a cracked head and the dealership along with First Extended told me that it was my fault that the truck was sold with a cracked head. After 3 months of arguing with them to get it fixed, they approved a USED engine from a junkyard and out of a completely different vehicle than what I have. I offered to pay the difference and they were not having any part of it. Come to find out the engine that they sent me had a cracked valve cover. Now here we are, my truck back in the shop, arguing with this terrible company trying to get my truck fixed. It has been in the shop 6 days this time around and still waiting to hear back. When they finally provide me with an update I'm told that its not getting approved until the valve cover is off and they can send someone back out to inspect it AGAIN after someone has already been out and failed to turn in the required paperwork until the next day!! Seems to me like these people are just lazy, don't know how to do their jobs, or just don't care about their customers. They did approve a rental for 5 days but now here we are on the 6th day still waiting on approval to get my truck fixed and the rental is due tomorrow! They say the rental is only for 5 days and there is nothing they can do about this. How the hell am I supposed to get back in forth to work if they will not provide me with a rental or approve the work to my truck in a timely fashion. I am now worried about losing my job if I don't have a way to get back and forth to work. This would be the third time that my truck has been in the shop for problems that it had when they sold it to me for a grand total of 4 months. This is by far the worst customer service that I have ever had and I will never use this company for warranty purposes again! This is quite the scam that they have running here, take your $2000 only to tell you that they aren't going to honor their service contracts or to leave you without a vehicle after your rental period of 5 days is over. I used to work as a tech and I know damn well it doesn't take over a week to get approval and fix a water pump and valve cover gasket. If I could leave this crappy company a negative rating I would just to show how damn pissed I am!! Please, Please for the love of God never buy a vehicle from Southwest Motors in Pueblo, Colorado or buy the extended warranty from First Extended!! It might end up being a bigger headache than its worth. I hear Bob Penkhus VW has some great quality cars and their service department is actually willing to help you out.

Prestige Auto talked me into a extended warranty from a company called FIRST EXTENDED SERVICES CORP. I paid $2,799 dollars for a 5 year 100,000 warranty. I'm trading my truck in now with a different dealership in another state. The contract is set up with a bizarre penalty. Because Im trading the truck in to a dealership and not selling it to a subsequent purchaser directly (which means private person) They will not refund any of the money. I bought a 5 year 100,000 warranty I have 37,000 miles and 3 years of use on this truck. I did not read the whole 4 1/4 page legal fine print contract like most people trust the dealership your buying your vehicle from. IF U buy a warranty BUY the Chrysler Warranty! BEWARE OF FIRST EXTENDED SERVICES MONEY MAKING SCAM! They received 3 years ago $2,799 from me and will not be supplying any warranty!!

I Purchased my 2017 Kia Sorento exactly one year ago and it has gone to HE// I purchased the powertrain warranty for 24000 miles or until January 2025. I exceeded the mileage, and now I am stuck with having to replace an engine and still have to pay for warranty on my vehicle even though I clearly can't use it. I'm faulting them and the scam artists at the dealership!

Absolutely horrible. Been waiting a month for a claim . Every time I have called its the same excuse. Sending to a supervisor and nothing happens. On the phone with Antonio right now. 3rd time I have called. The dealership has called numerous times. The last time was last week and the dealership said they were on hold for 2 1/2 hours. Paid $3250 for the warranty and never filed a claim with them. Total garbage. Bunch of crooks!!!

Terrible company. Car was totaled Dec. 31st, 2016. State Farm paid off the evaluation Feb. 25th, 2017 and Honda told me I had to pay the remaining charges until gap paid them, or else reports would be made with the credit bureaus. Went ahead and paid off the balance while waiting for the gap refund as they promised that the process typically takes upto three weeks, I call back a month later, only to find out that Honda was denied the GAP insurance from The Warranty Group because I had listened to them and paid the account off. Now, the Warranty Group has told Honda that they will only work with the customer, when previously, they said they would only work with the dealership as far as evaluating the car.

terrible service, and their auto warranty is a joke. does not cover everything engine related. Throttle body assembly that helps get the car moving, excluded, even the mechanism shocked and that it was a travesty. so my car with a warranty cost me $1350 to repair. Not only that, but I did call to ask for some help. Not to cover the whole thing but just a simple help. I could not get them to even put somebody on the phone to offer anything other than sorry it is in the warranty it's not covered. Do not get at extended warranty from this company. They don't care once they have your money. And I have seen that and plenty of other reviews as well.

As an owner of a repair facility that personally has dealt with this company on multiple occasions. I can attest to the denial rate of claims for repairs needed through them or just the hoops they make us jump through to get denied. They seem to think they can set their own prices to pay, believing those prices should be cheaper to them than to the every day customer that walks in. They waste astronomical amounts of a facilities time and that reflects on the repair time for the customer. Meaning even more time without your vehicle. If you see this header at the top of the warranty company you are signing a contract with. I would run for the hills and most likely visit another dealership that offers a better option. Just plum terrible customer service and approval. Words from a shop owner.