First Extended Service Corporation

My husband and I purchased an extended warranty through First Extended Service on Feb 13, 2016 for our Harley Davidson motorcycle. Our bike broke down and I did not have the warranty with me so, I called customer service on February 7, 2019 and was told I was on a recorded line. I asked a series of questions to make sure we would be covered. I was told we could take our bike to the Pelham HD dealership to get fixed. My husband made arrangements and got the bike delivered on Feb 10, 2019. The dealership contacted our warranty company within a few days and given the go ahead to work on our bike. On Feb 19, 2019, Harley Davidson of Montgomery, Al (the dealership we purchased our bike from) left us a message that they had the right to fix our bike and we needed to make arrangements to get our bike to them. We contacted the warranty company and were told this was true. Now, Pelham has our bike broke down into pieces and we our them $1,000 + for what they’ve already done on the bike. We have tried contacting First Extended Service numerous times and promised call backs from people that can help. No one has EVER called us back and no one is EVER available when we call. It is now Feb 25 and we tried yet again tonight and the girl said her supervisor would call us back!!! Right??!!! Funny, everyone we talked to before her has told us there are NO supervisors. While we sit and wait, my husband and I are carpooling to work. I must leave an hour early and get home an hour later. Our bike is also charging us more daily that we don’t even know if our warranty we paid thousands of dollars for is going to cover it!!!! Extremely frustrated!!! This company has extremely poor people skills and customer service for money they had no problem taking for a service that is not been rendered. Something that was assured to us when we bought the bike that any Harley Davidson dealership would honor.

!!DO NOT BUY THIS WARRANTY!! Wish I had done the research on this "warranty" company before I agreed to this nightmare. I have been having the exact same issues as all the other reviews, ridiculous wait times on hold, told repairs are approved then the shop calls and they are told its not approved. Promised a rental for 5 days, then told I was denied, called back and given a corporate Enterprise contract number that was invalid due to unpaid contracts, called back and told now my rental is reimbursement only at $35 dollars a day and I have to work that out at the impossible rate. Even more concerning is the dealership doing the repairs tells me First Extended may approve the repair, but typically takes weeks to make payment and my truck is held hostage until payment is made. All I want is for you to do the job I pay you for, JUST DO YOUR JOB! Stop trying to run out the clock on my patience and hope I'll go away!

I purchased a warranty for almost 3,000 and after having my car less than a year the fuel sending sensor unit in my gas tank went and I was told that that particular part under my warranty is not covered isn't that unit part of the electrical part and they refuse cover it. This place is a ripoff so I'm stuck with a check engine light on and can't pass inspection and left to foot this expensive car repair.

Horrible horrible horrible company. Not responsive, not helpful, no sense of urgency or concern whatsoever. They got there money but now when you need to use the warranty you HAVE ALREADY PAID FOR, your out of luck. Had our car in the shop waiting 5+ days for an approval AFTER a mistake THEY made on the original contract. On hold for over 90 mins multiple times. (Us and dealer..) Everyone along the way (dealer, service dept, sales..) says the same thing, ABSOLUTE AWFUL COMPANY. Be aware and AVOID IF AT ALL POSSIBLE This company is the absolute worse.

One of the worst companies I have ever had to deal with. If you purchase a car thru Carmax do not I repeat do not purchase extended warranty thru Maxcare/The warranty group. My car have been in the repair shop since May 2017 to find out my claim have been denied and leaves me with a $2900 repair bill. Very deceptive practicing company. "Crooks" File complaint with the Attorney General, BBB

Portfolio is the WORST company I have ever delt with and their reviews say it all. I was sold a 5 year extended warranty that ended up only being good for 3 years ( the small print from time of inception) That was not explained and not what I was sold. The company is extremely shady and doesnt cover your vehicle when needed, theres always some loop hole. Stay away from this warranty company and buy an extended warranty directly from a big name dealership, even if the car wasnt purchased through them it is still the best option!

I bought a 2012 Buick Enclave in 2017. Had a few claims on repairs & had no problem getting them paid. I follow the rules though. I always brought my car to the selling dealer, & did all the recommend routine maintenance. I recently traded in the Enclave for a 2019 Kia Sorento. I bought the same extended warranty on the new car to extend the bumper to bumper coverage out to 10 years/125,000 miles. I am now waiting for my refund on the unused portion from the Enclave warranty since they are pro-rated.

If I could give this company zero stars, I would. Don’t waste your money buying a Extended Service Agreement with this company. They are extremely hard to get in touch with - on hold for 30-60 minutes, then they transfer you to multiple people, and nothing gets resolved. I don’t think they ever intend to pay on a claim and just give us the run around (6 months so far) on a legitimate slide-out claim that is clearly covered by their Service Agreement.

PLEASE READ before considering such a disrespectful company. Would be a negative mark had i been able to. Most unprofessional service I have ever delt with. My vehicle has been sitting in a service department for 14 days still awaiting so called approval. All items are covered by this extended warranty (That i have paid for) and all they have to do is give the go ahead but here we sit without a vehicle for 2 weeks. After numerous phone calls being made by both myself and our head sevice tech all we have gotten is the run around. I have asked to speak to a manager on more than one occasion only to be hung up on, sent to non existent mailboxes or voicemail where no one will return a phone call. I want what is right here and they seem to not be bothered by their own unprofessionalism. This is by far one company to be leary of for sure seek a more reputable warranty place because had I read the previous reviews on this so called company I would have ran myself.

If there were negative stars I would do it. This warranty company is a joke. When I purchased for my son a 2006 Nissan Truck extended cab 4x4 with off road package in 2/2018 with approximately 77,000 miles from Big Red Sports and Imports in Norman, OK (another joke), I financed $2600 for an extended warranty, with no deductible. My son has been without his truck for over a month, this warranty company is paying zero and I am going to have to pay personally $1500 for the repairs needed. This is part of what Stillwater Automotive sent to First Extended Service Corporation. "Suspension System Concern Concern? = The Rear axle has shifted 2in. to the rear. Check and Advise. Conditions? = ***After checking on the rear end we found that the pin that lines the axle up and holds it in place on the leaf spring has completely rusted in two. Letting the rear axle slide backwards, also the lowest leaf in the spring has fallen out at some point. The U-bolts at the rear leaf spring are also ruined due to the axle moving. In order to fix the issues we will need to replace at least the Right Rear Leaf Spring. It is possible that both rear springs will need to be replaced due to the truck having a lift kit. The hard part is knowing what size lift kit the truck has on it in order to order the correct springs. The truck is NOT drivable at this time due to the spring and rear axle issues." And First Extended Service Corporation only pays $55 per hour for labor which is also pathetic!!!! Photo is when the truck was purchased.