First Extended Service Corporation

How is the company still in business? Oh I know why, because they are partnered with dealerships that push their lame non responsive warranty service on you, that is only the administrator who third parties the actual warranty to other companies. This not only confused me but confused the repair dept at BMW. This confusion added 2 extra days to this claim. Profit Strategies is the company that actual handles the warranty, so this company is completely useless. Instead of explaining this to me when I called the first time, the dealer had to explain it to me and gave me the correct number to call, which was not the number on my damn warranty card from them. I was also told they would pay for rentals, but the third party Profit Strategies said they would.

Horrible company. You’d be better off burning your money than buying one of their “extended service agreements”. Should just call them “take your money and run agreements”. Denied my claim DESPITE the fact it says right in the agreement that the damaged part IS COVERED. Will be contacting my state and their states attorney general to put in complaints and possibly my lawyer

What a disgrace! This company completely denied the dealerships claim to replace the safety crash sensors on my 2020 Chevy truck! The sensors keep going off for no reason, and now I'm out over $2000. to replace sensors that are faulty, and do not work properly. They claim it's some sort of "paint" issue. Do not buy a policy from this company!

Leaving this review to offer some hope to those in need. When my transmission failed, I immediately checked reviews for the warranty I purchased with my car, and I was incredibly stressed after reading these! However, my experience with this company was AMAZING! I had my car towed to the dealership, where they diagnosed the issue and submitted the claim on my behalf. I paid for the tow myself because my car was in a low clearance garage (a flatbed wouldn’t fit) but they did offer to pay for a tow. They approved my claim within 3 HOURS! No questions asked. They covered a rental car for 10 days while my transmission was replaced. The total cost for the transmission, including parts and labor, was close to $8,000, and I only had to pay a $100 deductible! I wholeheartedly recommend this company and will be purchasing another warranty once I reach the mileage limit on this one.

This company is unbelievable. I wish i would have read these reviews before getting my warranty from First Extended Service. I Had a claim denied. I then talked with Sergio who could not explain why it was denied. Then talked to his manager Ken who advised me to take the car to another repair shop and tow it if necessary and that it was covered by the warranty. I finally found out that reason that my claim was denied was that they claim that repairs had already been made. which is a total Lie. I called in and asked where they got their information and she replied it must have been from a random call and stated "I don't have any information in your notes". I confirmed that the warranty did cover the two recalls and a "shift to park" issue that is common with Chevy volts. Her advice was to start the process over again by having the service rep at the dealer give them yet another call!

In one year I've had to use them twice. The first time my car had to stay in the shop for 2 weeks because they were giving me and the dealership the run around and now my car has been in for a week with the same story unfolding. They have 0 professionalism or care for actually doing the service you pay them for.

The warranty group cares more about their mission to "generate profitable revenue" than they do about their so-called values. Supposedly they have values such as building customers trust daily , urgency to operate quickly for their customers, integrity, excellence and accountability. All of this is an outright lie. My car has been in the shop for 2 MONTHS. They have blatantly lied to me and attempted to manipulate me. Everytime I give them what they want they add another road block in my way. They are doing everything they can not to cover me. It is excruciating and heartbreaking and frustrating trying to deal with these people. It's honestly disgusting how they've treated me, I don't know how Scott Kearney sleeps at night. Stay far away from this company for your own good.

The first time I contacted the company (in response to their request, forwarded to me by the dealership’s mechanic), I was on hold 55 minutes before speaking to anyone. After my claim was denied, I attempted to send an appeal letter, but the address on my Extended Service Agreements (yes, two - one old and one new) was invalid per the USPS. I then tried the address on the internet and website, but that was also invalid per the USPS. I emailed the person who initially worked my claim, but the email bounced back with the message that he no longer had an active email account with the company. I then attempted to use the email account given on the website for claims; I received a response that the mailbox was not monitored and that I needed to call. When I tried to pull up my account by entering the VIN# on the website, no account was found. Save your money for any repairs that you may need in the future rather than lining this company’s pockets.

If I could give them 0 stars I would. They only correspond via email, there is no number to call to talk to an actual person when trying to make an initial claim and they are the only warranty group I've ever heard of that has the gall to deny a claim saying that while the intake manifold is covered the "intake manifold lower" part is not covered because the part is not "specifically covered in our warranty." The wonderfully highlighted diagram they sent me literally only has the upper shell of the intake manifold highlighted while the rest of the inner workings of the intake system are not. The response I received, via regular mail after 30 days from postmark, was condescending at best and pretty much outright rude. If I could return the car I would based purely on this experience. As the other review says, they care only about their bottom line and not covering your vehicle.

STAY AWAY!!! “Customer service” is untrained, unhelpful and not all on the same page. I spent hours on the phone with them trying to get parts approved for my air conditioning, and after transferring to several different people finally got them approved. There was supposedly a note put in my file stating the approved parts. When I called the dealership to let them know, they called back after being told the parts were not approved and talked to a different person. The note was never written in my file, and the dealer was told that those parts were not covered. Parts that are clearly stated in the warranty to have been covered were being denied. The dealer was told they would not cover a condenser, but when I read the paperwork, a condenser is clearly listed as one of the parts that is covered. Save your money. Do not go through the headache of getting this warranty. This company is terrible. They are classic scam artists who cover a few parts, but make you fight for them, and the parts needed to connect the parts that are actually covered are not covered. (I.E. They cover the condenser and compressor, but do not cover the hoses, lines, or even the bolts necessary to replace it.) Just imagine your insurance company paying to replace your roof, but not paying for the tar paper, nails or gutters. This “warranty” is a HUGE waste of money.