First Extended Service Corporation

What an absolute racket. I paid $3k to purchase a "Comprehensive Coverage Plan" when I purchased my vehicle. Within my coverage period, I was having engine misfire issues and had to replace ignition coils and few other parts so I took it to a mechanic down the street. The car was not at all safe to drive and yet the representative from First Extended Service Corporation informed me I would need to take it to the dealership where I bought it for repairs because I was within 40 miles of this dealership (I live about 25 miles away). Having previously had an engine die on me on the highway due to a misfire, I was not about to drive 25 miles on the highway and so I was going to need to have to get it towed to the dealer, even though it was literally at a shop where they could fix it that very moment. However, they'd only cover up to $100 for towing and wouldn't even arrange a tow truck for me - I'd need to go out and find a company myself. On top of that, they won't tell me what portion (if any) of the repairs they'd cover until someone from the dealership looked at the car. So essentially, I'd need to find a towing company, pay for some portion of the tow just to get it to the dealership, where they would look at it and let me know what, if anything, was covered. I decided to just pay for the repairs out of pocket. Even my mechanic was amazed at how awful the contract was. I thought it was trustworthy since I purchased it through the dealership and have learned that was a huge mistake. Do not purchase a service contract with this company.

Do you like wasting thousands of dollars? Then you should buy a warranty from First Extended Service Corp! Seriously don’t even bother. Customer service is terrible. They will not cover things that they say is covered. Most garages don’t even work with this company because they know it’s so bad.

This company is worthless they will steal your money look elsewhere when getting a warranty. I didn't know much about warranties, when I needed my vehicle repaired due to some damage not caused by wear and tear they refused because what needs repaired is not considered a "breakdown issue" so I basically gave them $3,264.00 for nothing as they don't cover much and my deductible is $200 the only time they covered I payed more than the warranty did. (what a joke!)

Terrible warranty and customer service. Had issue with rack and pinion, took to dealer, they have had it for 3 weeks only for claim to be denied. Picked it up today with same issue and nothing resolved. Got a quote to have a rebuilt one in that is going to cost over $4,000 to be replaced. Have the dealership inspection and a video to prove that the rack is no good but according to their adjuster that came out to inspect the vehicle, said it was fine and the only reason it is denied is because there is an aftermarket part on the car. Customer service side is 0 help when you call in. They even tell you they can’t help you other than type info into you file and tell you to contact the repair facility. No supervised will answer or pick up your calls. Don’t not buy if the holding company is Assurant or any of its affiliated companies. Dealerships should pull this company from its extended warranty contracts.

Paid over $3,000 for a worthless policy, I work for a dealership and know how warranties work, was broke down 800 miles from home for a week long vacation, took my truck to a local dealer could not get to it for 3 weeks, they referred me to a local shop they use, they were able to have repairs done in 2 days, had to rent a vehicle, ins. Company denied my claim !!! Because I didn't get pre approval, thought they had my serial number of my truck linked to my policy, any legitimate company would have that done, so now I'm $6,000 in the hole with this fraudulent company. I thought since a Ford dealership used them they would be a reliable company. This is a scam company!!!!

Absolute Garbage. Like others have said, don't waste your money. Purchased our vehicle from James Chrysler in Hampshire, IL. This has been a complete disaster and have been unable to get refunded for the difference in the warranty since we no longer have the vehicle. Its a complete joke. Was given a payout of $1119 while truck was in repair shop on 9/29. A month later when the truck was done, the payout was reduced to $921.79. Called insurance company and they could not give me any information about why there was almost a $200 difference or when claims were paid. I already spent 1 hour on the phone with your customer support department and spoke with 3 individuals. Not a single person could assist.

Steven was such a great help yesterday! The warranty company has been amazing to work with, and I’d absolutely repurchase a warranty package through them anytime. Thank you for the excellent service!

Don't waste your money!!! We purchased a "comprehensive" warranty - and validated with VW that our issue would have been a repair covered under our initial warranty - this company found any reason to deny it. Total waste of money- i understand why they have such low ratings

I don't normally write reviews but I'm totally pissed with my extended auto warranty, called Portfolio Protection, through Claims Service Corp. I have been waiting 7 days for a "review of claim authorization", without my car and through my 5 day vacation. My experience has been horrible to date and I'm still waiting. If they could deny the claim it would have happened already. The truth is my car blew a transmission June 18th as I was heading to NY to visit family. Today, July 10, my claim still hasn't been authorized. At this moment, Claims Service Corp appears to be the slimiest company I have dealt with and I would not recommend working with them in any way (0 out of 5 stars for me, but 0 stars isn't an option). If things change, I will revise my review accordingly, but for now STAY AWAY FROM THIS AUTO WARRANTY COMPANY. Sadly, I I was sold the warranty through my local Ford dealer. I'll be visiting them later today to let them know my situation & quality product they are selling.

Not impressed to learn that when you trade in this vehicle you DO NOT GET A REFUND of the unused portion of this contract. There is NO WAY the owner of the vehicle that has PAID THE ENTIRE cost of the contract can be reimbursed. This is SHADY as hell. Learned something new today. Don’t trust this company and don’t trust a dealearship that offers this company to you. $3500 paid in good faith, never used and 18 months left on my contract. Who gets to keep the money? First extended. What a racket Read their response just a bunch of BS, they aren’t interested in feedback or customer service. Buyer beware