Enterprise Rent-A-Car

There is and was a reason I chose to select this Enterprise location. Once again, as I expected, the service was exceptional. The Young man took time to gather my daughters information, helped her select the right car, walked her through the process, and had her on her way. Great job. Stellar staff. Kind, polite, and very attentive. The agent that took care of me was genuinely concerned in making us comfortable in the size of the rental we were to receive. Took the time to make sure the vehicle was cleaned and prepared for us. Woulderful service. I highly recommend this team.

It was a process, Mother's Day weekend, so most of the locations had no vehicles, but we went to the Enterprise on S. Tryon in Uptown Charlotte and after about an hour they were able to get us in a nice rental, so we could get going on our Vacation 😎 Thank You so much to the employees at that location!! They were amazing and so helpful ❤️💯😎

Jacob and Greg consistently demonstrate an outstanding commitment to delivering exceptional customer service. Their professionalism, dedication, and proactive approach set a high standard and reflect the core values of excellence and integrity in every customer interaction. Jacob excels at creating a welcoming and solution-oriented environment for every customer. He actively listens, asks insightful questions, and ensures that each concern is addressed thoroughly and empathetically. His ability to remain calm under pressure, while still delivering quick and accurate solutions, has earned repeated praise from customers. Jacob’s follow-up is always timely and thoughtful, reflecting his genuine care for customer satisfaction. His attention to detail and strong communication skills consistently turn potentially challenging situations into positive experiences. Greg brings a positive energy and can-do attitude that customers immediately notice and appreciate. He is always willing to go the extra mile, often anticipating needs before they are even expressed. His knowledge of our products and services is both broad and deep, allowing him to provide confident, informative support that builds trust with customers. Greg’s warm demeanor and collaborative spirit make him a favorite among repeat customers, who often express gratitude for his consistency and kindness. Together, Jacob and Greg form a dynamic duo that uplifts the entire customer service team. They collaborate seamlessly, support their colleagues, and share best practices that help raise the overall quality of service. Their positive attitude, reliability, and commitment to continuous improvement make them true role models within the department. Jacob and Greg are invaluable assets to the customer service team. Their exceptional interpersonal skills, product knowledge, and unwavering focus on customer satisfaction make them standout performers. Whether working independently or as a team, they exemplify what it means to provide world-class customer service.

The entire staff at the Tyron St location is rude. I can’t believe the hassle I’ve had with my Enterprise rental! I traveled from Raleigh to Charlotte with a confirmed rental car reservation, only to arrive and find out they didn’t have a car for me. How can I have a status = confirmed reservation and no vehicle available?????? I got fed a lot of BS at the store.. since they did not have a phone number on file they could not call me to inform me. Well, why does your system allow bookings without a phone number?? Also if you do not have a car available then why did you not cancel the booking together??? This is malpractice, and tomorrow I am talking to my legal team about suing your store manager, area manager, and Enterprise as a whole for malpractice. I checked a lot of google reviews of this store, and a lot of people have complained about the same issue. This malpractice has been going on for a long time here.

Didn't care 4 the service. People wasn't truthful. The air was thick when I walked inside the place. Wasn't welcoming or pleasant.

The car rental process was pretty simple! The SUV met my expectations the third row gave us enough room for our trip! It was clean when we got it and the customer service staff was amazing. Thank you, definitely will be renting from this location again

Update: even more positive review, like an extra star. Thank you to this enterprise being like one of the few big name franchise locations or whatever that is actually ran right. I never have any issues and the staff is always friendly too - that Drew guy and the blonde guy who tries to get people's names right, and that curly hair chick - Like you guys have no idea how much this place where I just go to rent a car for work is like the one consistently good thing in my life that I can count on going right. You never know an impact of a job well done until someone says so, so here it is. Thanks again and keep it up. I've been renting from this Enterprise almost weekly for business needs for a few months now, and the customer service just keeps getting better. They resolved some inventory issues I had faced, but I realized that was probably due to the season. Now every time I go into pick up or drop off the car I'm in and out in like 5 minutes. It's amazing really.

NEVER Rent From This Location… just a word of warning to anyone considering renting from this Enterprise location in Charlotte, NC. This location is the most corrupt and unprofessional Enterprise location that I have ever rented a vehicle from. The first giveaway that this location was beyond incompetent and careless with the vehicles that they rent out, was during the inspection of the vehicle. When myself and the enterprise staff member inspected the vehicle, we noticed several major damages to the front and rear bumper, which the staff member notated. Not only that, but the inside of the vehicle had clearly not been cleaned or serviced since the previous renter. The vehicle smelled of cigarettes (which I am certain renters are not supposed to smoke in rentals), it was not vacuumed, and the gas tank was empty. The enterprise staff member even noted the empty gas tank and instructed me to bring it back on an empty tank as well. This just proved that the vehicle had not gone through a thorough inspection and/or cleaning after the previous renter had returned it, right before this Enterprise hurriedly rented the vehicle to me in haste. Included in the overall bumper damage, I later noticed that the previous renter had also damaged the underside of the front right side bumper. Since I had assumed this was a reputable Enterprise location, that would not lease a vehicle with so much damage to a customer, I figured they had already notated that damage long before myself or any other renter had taken the vehicle off the lot… that was not the case. When I returned the vehicle, the rude and unknowledgeable front desk staff member stated that she would have to file a damage claim due to the underside front bumper damage, even after I had vehemently stated that I had not caused the damage and even informed her of all the issues that were notated during the initial inspection. She stated that the claim would just be a claim to report the damage, but it would not mark me as at-fault or process with my insurance. Again, this unfortunately was not the case and further proved that this front desk associate was unknowledgeable of policies & procedures and untruthful to customers. This Enterprise filed a claim against my insurance carrier stating that I was at-fault for the bumper damage. The same bumper damage that had already occurred prior to me even renting the vehicle. I strongly implore anyone to NEVER rent a vehicle from the 1102 South Tryon St, Charlotte NC Enterprise location, if at all possible. I have rented from Enterprise for years and never experienced any issues until I unfortunately rented from this location. I could only provide a 1 Star Review because a deserved 0 Star Review was not an option. I really hope this review helps other renters stay away from this location, even if it only helps one other person avoid the horrible experience I had at this Charlotte Enterprise location.

I rented from this location while my car was getting fixed after an accident. While the customer service was excellent, I did receive a dirty car and had to ask for it to be re-vacuumed because there was pet hair and dirt on the seats. It still wasn’t completely gone when I drove it off the lot but I was under a time crunch and didn’t have time for them to re-clean the car in its entirety. If it wasn’t for the cleanliness issue, I would give this location 5 stars!

Had a reservation scheduled about a month in advance. When I went to the location that advise they have no cars for my reservation. Representative was not helpful did not try to accommodate me and finding a vehicle would not call any other branches. When asked why did not call to let me know his response was was basically saying we did not have time. I am beyond pissed for the lack of communication and customer service.