Enterprise Rent-A-Car

Update: even more positive review, like an extra star. Thank you to this enterprise being like one of the few big name franchise locations or whatever that is actually ran right. I never have any issues and the staff is always friendly too - that Drew guy and the blonde guy who tries to get people's names right, and that curly hair chick - Like you guys have no idea how much this place where I just go to rent a car for work is like the one consistently good thing in my life that I can count on going right. You never know an impact of a job well done until someone says so, so here it is. Thanks again and keep it up. I've been renting from this Enterprise almost weekly for business needs for a few months now, and the customer service just keeps getting better. They resolved some inventory issues I had faced, but I realized that was probably due to the season. Now every time I go into pick up or drop off the car I'm in and out in like 5 minutes. It's amazing really.

NEVER Rent From This Location… just a word of warning to anyone considering renting from this Enterprise location in Charlotte, NC. This location is the most corrupt and unprofessional Enterprise location that I have ever rented a vehicle from. The first giveaway that this location was beyond incompetent and careless with the vehicles that they rent out, was during the inspection of the vehicle. When myself and the enterprise staff member inspected the vehicle, we noticed several major damages to the front and rear bumper, which the staff member notated. Not only that, but the inside of the vehicle had clearly not been cleaned or serviced since the previous renter. The vehicle smelled of cigarettes (which I am certain renters are not supposed to smoke in rentals), it was not vacuumed, and the gas tank was empty. The enterprise staff member even noted the empty gas tank and instructed me to bring it back on an empty tank as well. This just proved that the vehicle had not gone through a thorough inspection and/or cleaning after the previous renter had returned it, right before this Enterprise hurriedly rented the vehicle to me in haste. Included in the overall bumper damage, I later noticed that the previous renter had also damaged the underside of the front right side bumper. Since I had assumed this was a reputable Enterprise location, that would not lease a vehicle with so much damage to a customer, I figured they had already notated that damage long before myself or any other renter had taken the vehicle off the lot… that was not the case. When I returned the vehicle, the rude and unknowledgeable front desk staff member stated that she would have to file a damage claim due to the underside front bumper damage, even after I had vehemently stated that I had not caused the damage and even informed her of all the issues that were notated during the initial inspection. She stated that the claim would just be a claim to report the damage, but it would not mark me as at-fault or process with my insurance. Again, this unfortunately was not the case and further proved that this front desk associate was unknowledgeable of policies & procedures and untruthful to customers. This Enterprise filed a claim against my insurance carrier stating that I was at-fault for the bumper damage. The same bumper damage that had already occurred prior to me even renting the vehicle. I strongly implore anyone to NEVER rent a vehicle from the 1102 South Tryon St, Charlotte NC Enterprise location, if at all possible. I have rented from Enterprise for years and never experienced any issues until I unfortunately rented from this location. I could only provide a 1 Star Review because a deserved 0 Star Review was not an option. I really hope this review helps other renters stay away from this location, even if it only helps one other person avoid the horrible experience I had at this Charlotte Enterprise location.

I rented from this location while my car was getting fixed after an accident. While the customer service was excellent, I did receive a dirty car and had to ask for it to be re-vacuumed because there was pet hair and dirt on the seats. It still wasn’t completely gone when I drove it off the lot but I was under a time crunch and didn’t have time for them to re-clean the car in its entirety. If it wasn’t for the cleanliness issue, I would give this location 5 stars!

Had a reservation scheduled about a month in advance. When I went to the location that advise they have no cars for my reservation. Representative was not helpful did not try to accommodate me and finding a vehicle would not call any other branches. When asked why did not call to let me know his response was was basically saying we did not have time. I am beyond pissed for the lack of communication and customer service.

Jacob and Greg consistently demonstrate an outstanding commitment to delivering exceptional customer service. Their professionalism, dedication, and proactive approach set a high standard and reflect the core values of excellence and integrity in every customer interaction. Jacob excels at creating a welcoming and solution-oriented environment for every customer. He actively listens, asks insightful questions, and ensures that each concern is addressed thoroughly and empathetically. His ability to remain calm under pressure, while still delivering quick and accurate solutions, has earned repeated praise from customers. Jacob’s follow-up is always timely and thoughtful, reflecting his genuine care for customer satisfaction. His attention to detail and strong communication skills consistently turn potentially challenging situations into positive experiences. Greg brings a positive energy and can-do attitude that customers immediately notice and appreciate. He is always willing to go the extra mile, often anticipating needs before they are even expressed. His knowledge of our products and services is both broad and deep, allowing him to provide confident, informative support that builds trust with customers. Greg’s warm demeanor and collaborative spirit make him a favorite among repeat customers, who often express gratitude for his consistency and kindness. Together, Jacob and Greg form a dynamic duo that uplifts the entire customer service team. They collaborate seamlessly, support their colleagues, and share best practices that help raise the overall quality of service. Their positive attitude, reliability, and commitment to continuous improvement make them true role models within the department. Jacob and Greg are invaluable assets to the customer service team. Their exceptional interpersonal skills, product knowledge, and unwavering focus on customer satisfaction make them standout performers. Whether working independently or as a team, they exemplify what it means to provide world-class customer service.

This Enterprise location allowed me to make a reservation for a car online, only to call me after 5:00pm telling me they not only wouldn’t be able to fulfill my reservation, but that they likely wouldn’t have a car available for me until 5 days after the day I needed it. Representative also said they do not know for sure when they could offer me a car because they do not know when cars will be returned, which makes no sense considering you have to choose a return date/time when booking a reservation. Representative then suggested two other locations I could call to see if they have any available, but noted they both closed at 5:00pm and because I was meant to leave tomorrow morning, that was obviously unhelpful. It is frustrating Enterprise system allows people to make reservations online, without having cars in stock to fulfill the reservation.

Superb customer service. After searching all Around for a suitable rental, I ended up being referred to the downtown location by my insurance company. Car choices were very limited and all to small for what I desired. Anthony was very patient and advised that people would begin returning cars, if I wanted to wait. Within minutes Anthony and Brittany had a vehicle ready for me. Although I felt my service was completed timely, they continued to thank me for my patience. I’ve used different enterprise locations in the past, thanks to Anthony and Brittany’s awesome customer service and willingness to ensure a happy customer, this location will continue to be my location of choice. Anthony was sure to make sure I understood the features on the vehicle. I appreciate feeling like a valued customer! Job well done Enterprise!🙂

The staff here is great!!! I had a very Pleasant experience. You can tell they work well together. From the moment I walked in I was greeted with a sincere "good morning". Brittany has a wonderful pleasant attitude. I don't remember everyone's name but they all worked together to get the rentals complete. I can say this because I waited in the office after having trouble with my card. I was able to see them interact with everyone that came in. Same wonderful energy. They all were patient with me and encouraged me that they were hopeful that everything worked out. And it did. Chase bank was trying to warn me I guess because they had not seen me try to spend for a weekly rental before. The young ladies and the gentlemen at this location are nothing short of wonderful. Great positive energy. I will definitely be a repeat customer.

I have always rented with them, and I probably always will rent with them. I happened to get a car that didn't have AC or heat. Not the end of the world as the weather wasn't too crazy. I mentioned it upon drop off just in case the next customer wouldn't be happy about something like that. I was offered a day taken off my reservation (I had a weekly rate so I'm not sure this even really mattered) but the insincerity that came with the offer was what dropped this to a four star review. He gentleman checking the car back in didn't even think about it before offering. Which makes me think he didn't really care or listen to the feedback. The group that was working when I was picking up the car were great though!

Reserved a car online only to arrive and be told there were no cars available. Asked if the employee could assist calling other Enterprises in the area and she gave me two numbers to call myself. She showed lack of professionalism and complete lack of concern with the fact I was left stranded two hours from home after being on an airplane all night across the county. I did get to listen to the staff gossip and giggle, listen to some R&B and watch a huge cockroach run around the office while I waited on someone to drive from 2 hours away to pick me up. Not one employee out of 4 or 5 in there even addressed me after she rudely told me oh well too bad..figure it out yourself. I will never be in that situation again.