ACME Markets

I visit the store often because of its sales. But, frequently I feel like one particular worker stares over my shoulder every time I self check out. These encounters make me not want to shop at the store. I don't know if it is my imagination but I felt like I was followed around the store today. It was very odd. I was at a point where I thought let me turn this into a game of duck into an aisle and see if they follow. The store is surprisingly not busy, so maybe the staff had nothing better to do. Lets just say I preferred the customer service of the previous market. Something must be wrong because Acme is not nearly as busy. Maybe, it is the customer service.? I will add that girls working in the single check out were awesome.

I don’t typically shop at this location but I was in the area & figured it would be nice to see if your grocery store offered better quality meats. There’s a lot of empty shelves as soon as you walk in but that wasn’t the biggest issue. Checking out, your employee was beyond rude! I asked for a supervisor assist but she’s way too busy on FaceTime to really fix any issues! Groceries are expensive, so I can take my money elsewhere.

I don't know if the store manager has changed recently at this location but my recent experiences both in store and with my online delivery order have been the worst. I'm a FreshPass member for several years and an ACME shopper for decades in Philadelphia. I have lived in this neighborhood for over 40 years even before this was an ACME at this location. First, I use the app to plan out my shopping list to make sure I have all the coupons and deals clipped and the exact amount my order will cost because I'm on a tight budget. Second, I always use self-checkout because I can check to make sure the prices are correct as advertised and that I'm getting my discounts. I usually have only between 15 - 20 items each shopping trip and I'm out of there in under an hour. I know that store and how to use those self-checkout better than the associates. I have never had any issues until recently. The associate refused to let me use self-checkout claiming I had too many items and wanted me to wait in line for a cashier. There were empty self-checkout kiosks and no one behind me waiting to use them while I would have to wait in line for a cashier. When I politely asked him to allow me to check out, he went and got the store manager. Now I know the manager's new because I haven't seen him before and he also refused to allow me to check out myself. So, I politely went and returned everything to the shelves, which took me less than 5 minutes and left. I ordered everything I needed from Walmart with my Walmart+ membership with free delivery. Now for the past couple of years I have mainly shopped ACME online every 2 or 3 times a week because I don't want to deal with the associates at the store. Before, I've had very few issues with my orders. Everything has always been delivered on time, with only a couple of instances of missing or damaged/expired items. Those were easily resolved and refunded within an hour of being reported through the app. Until my last online order. First, I scheduled my order for 12pm-2pm delivery and received a text at 9:51am to confirm my order was received. Then I received a text at 11:53am to say they were shopping my order. Now that means my order wouldn't be delivered by 12pm, but I was fine with that as long as I got it by 2pm. My order wasn't big, just 12 items, with multiples of some of the items. It would have taken me less than 15 minutes if I went to the store myself. Now I'm constantly checking my app for the status of my order. Then I get an email at 12:24pm with my receipt stating my order is ready for delivery. So I'm waiting for the text ACME sends out when a driver has picked up the order and is on their way, but I get nothing. And on the app it just keeps saying "Ready for delivery". Well, at 2:02pm, ACME texts an apology saying they're still waiting for a driver. But, then Door Dash texts saying they were waiting for my order at 2:39pm. So, I called the store at 2:48pm, and the man who answered was rude, didn't even ask about my issue, just said call Customer Support and hung up on me. I called Customer Support and they called the store, who told them my order was picked up at 1:27 or 1:57pm (couldn't really understand her with her strong accent). If that's the case, why did they text me with an apology at 2:02pm for the delay because they didn't have a driver? Also, their normal procedure then would be to text me that my order was out for delivery and I would then be able to track the driver on the app. But the app was still showing "Ready for delivery". Now they refuse to give me a full refund and just keep telling me they're investigating my case.

We came here mostly for the parking garage, which is free for the customers up to a time limit (I want to say 2 hrs but I’m not sure), however, there is also paid public parking there, not showing up on Google Maps as stand alone Parking, which we used for a few hours on Friday afternoon, and it was relatively empty and felt safe. The ACME elevators taking us up and down was a good perk.

This location is clearly understaffed. Waited over 25 minutes to order food at the seafood counter. When I tried to leave the machine tried to charge me $18 for parking!! Take the extra time to go to a different location where they have a sufficient amount of employees and parking is FREE

Horrible grocery store that is way overpriced for the quality of food and cleanliness of the site. I've had to toss several batches of fruits and/or vegetables because I found mold inside. Inspecting produce in the store, most of it is old and wilted and many have visible mold growing on them.

They've restricted ALL the 12-16 self-checkouts to ~15 items or less. I was told (by someone I could barely hear because they were essentially whispering) I had to use the single cashier when I had around 20 items and NOBODY ELSE was checking out at ANY of the self-checkouts. I'd recommend not shopping here at all, because between this and the regularly empty shelves, I'm certainly not anymore. It's just not worth the inconvenience.

I noticed people a guy who work at liquor register and security woman are not friendly. I said thank you he not said anything so I said you welcome! Where that attitude from ? Where is the customer service he learn from? Look like they don’t like to work there, just quit! Don’t give your miserable life to other people.Be nice to others! The security lady something else, I got mistaken got orange bag someone out there by accident and I thought that is the price. So she come to check with not happy attitude and then other thing something different price so I tell her. She going to check she said don’t follow me. She go there walk slowly and look the price until 5 minutes. So I go there find out she just standing there nothing to do. She do in purpose .Kinda made me wait for nothing. I said something wrong? She not answering anything no talk at all. Until in the register still not talking when I said what is the problem. I lose patience I walk away, I leave everything in the there. Cos she just standing there ignoring me. I hope Acme have people more nicely to help the customers who need help!

Convenient market. Close to pub transit, has a parking garage if needed, friendly staff. Prices are higher than other markets but moderate for the quality.

Update: While they too busy harassing/discriminating my every visit, my attorney has been documenting everything as he goes in the store a few minutes before I do every time to document and record the store actions. They can definitely expect a lawsuit. I’ve been coming to this Acme for about 3 years. I have spent countless dollars at this location. I noticed about a year and a half ago that each time I would go into this store, the security guard who worked for allied universal, would watch and follow me around the store. THIS WOULD HAPPEN LITERALLY EVERY TIME I WOULD SHOP THERE. To make sure I wasn’t overthinking anything, and wanted confirmation before accusing any one of racially profiling me based on me being an African American I tried a test. On several occasions last year before heading into the store, I stood in the vestibule watching this security guard stand on his post without moving for about 20-30 minutes. But as soon as I came into the store, he immediately left his post and started following me around the store. I brought the issue to the store manager in which she told me to have a conversation with the head of security to rectify the issue. I specifically gave the heads of security the time of date of a specific issue in which I was definitely being racially profiled. He asked me for the time and date in which the incident occurred which I gave him. He told me if this incident could be verified, that he was left the security officer relieved of his duties. I was in the store several times and asked him about the situations and was never given an answer. I continued to shop at this location even after this incident. I noticed sometime in January of 2025 that that particular security wasn’t there anymore. Over the course of the last 5 months, (Jan-May) I’ve noticed nothing has changed with the racial profiling. To be honest, I think the profiling has been even worst since I brought the issue to the forefront. Each time I go into the store whoever is working automatically starts following or watching me close from the employees to security. It almost seem to me that this is all in retaliation from the head of security for me bringing this issue to the store because there is no way every security guard, and some employees are profiling me they way they are. This is not a place for anyone that has morals and values to shop