Safeway Medical Supply

They pickup my mom wheelchair a month ago to repair it and haven't heard anything from them since. Every time I call for a update on the status of her wheelchair they always say someone will get back with me and they never do. Now remind you my mom only has one leg and she strongly depend on her electric wheelchair chair and they know this but it's like they do not care about her well-being. I don't like the service they represent. So I would never recommend them to no other. I'm all about well communication and that they do not have. Very bad service.

I have to say how my experience with Safeway Medical was more than I expected. The knowledgeable, helpfulness, feedback, kindness and above all Professionalism was impeccable. The service I received from Ms Amber (follow up with Dr office and Insurance), Mr Daniel (explain deductible, ways to pay, color choices and deliver options, Mr Jason (explain how my scooter operate from lights, charger, battery, scooter breakdown for travel and wanted my to drive before he left. When he arrived he suggested we might want to consider a small ramp (which we forgot about). It’s the little thing that makes the difference. Last but not least Ms Kate just kind for no reason. Whenever I’ve had a bad day frustrated with insurance company and filling out forms it nice to call and hear a friendly voice. She remembers who call and see who was available to assist or just take message. She made me feel important. Can’t thank Safeway Medical Supply enough.

My first time experience with this company was on Wednesday of this week. I called them to see if they had received a referral from my doctor for a walker that was to be delivered to me. They confirmed that they had and that it could be delivered the next day. I was impressed with how friendly the young lady that I talked to was and the efficiency of this company. Also, the walker that was delivered to me the next day from this company was top notch! The very next afternoon, true to their word, their technician Debo called me and stated that he would be at my home a little earlier than expected and asked if he could bring the walker to me then. I was happy about this and told him that this would be just fine with me. Debo arrived, brought in the walker, and set it up for me. I cannot say enough good things about this young technician. His friendly demeanor, respectfulness and professionalism were so appreciated by me as a first time customer of Safeway Medical Supply. His positive attitude and excellent customer service were also very evident. It is nice to see young people with this kind of work ethic! My experience with Safeway Medical Supply and their staff was great!

First off, I want commend Mr. Vern and Mr. Daniel for even considering me being a obese guy the option to even rent a mobile scooter to accommodate me. However, the the renting process was never fulfilled. I totally understand that this company was and possibly still is in the process of moving to a new location, in which I wish them all the best of luck and success. I first spoke with Mr. Vern about doing a week rental, I had never even considered using my insurance Blue across Blue Shield, but Mr. Vern mentioned that option. After considering it for a few seconds, I gave him my insurance information to start the process, in the transferring of information, Mr. Vern by mistake put my last name as Johnson, however my last name is Jackson. This threw the whole process of with my rental process, because my doctor whom I am very close to had no idea who I was, because they were giving the wrong name, however they had my insurance information that plainly says JACKSON, still puzzles me??? I was never able to talk with Mr. Vern, but I did speak with Mr. Daniel and he started getting thing together for me. I was at ease then, so I thought. Mr. Daniel agreed to give me free delivery to my home, because of the mistakes and error on their part, I was fine with that. Mr. Daniel emailed me the renters agreement promptly and I emailed it back to him. I never heard from the company anymore until I called them on May 6, 2021. Mr. Daniel explained everything that had happened that hindered the fulfillment of the rental process. I really believe that better measures should have been take to contact you customers back, even though you all are moving. Best wishes to you all and best of luck, but I will never consider Safeway Medical again. GOD BLESS!!! Two stars for your effort guys.

They didn't have what I needed, but the person who assisted me was incredibly helpful, kind, and informative! They could have just said "no, sorry," but instead, they didn't hesitate to the time to help me find what I need anyway. Excellent, knowledgeable customer service!

Let’s do this! So I’m going to speak facts here because this company likes to come back and insult their customers. Read the negative reviews you’ll see there is factual information that everybody reports. I did my research with my insurance company before I purchased the scooter. When I walked in, Daniel I believe his name is, introduced himself, and was very friendly and willing to help. I purchased the scooter off the floor and he offered to submit the documents to our insurance company. I waited three months and followed up many times. He refused to take my calls. The lady sitting in the desk next to him continued to tell me he wasn’t in the office. And if I wanted to speak with him, I would need to go up there in person. Fine you want me in person you got me. I proceeded to call the office as I sat in front of the store, seeing him sitting next to her as she stated, yet again, he’s not there. I walked in, and he greeted me not knowing who I was, I ask him about a scooter. I pulled out my receipt and said I’d like to talk about the scooter I already purchased from you. I asked him why he chose to ignore the calls from my insurance company and me. He didn’t answer that question. So I called my insurance company in front of him. He tried to leave the desk and I asked him if he was trying to run away again. He said he would be right back. He didn’t come back. Not surprised. So we handled the information with the girl who normally answers the phone. It gets better come to find out. They submitted the receipt for my scooter for a lesser amount, stating that it had upgrades, which was not true. Then stated we can’t submit it for the amount you paid because your husband isn’t large enough for the scooter so your insurance won’t accept it. That wasn’t true. Again I did my research I know what my insurance will pay. Long story short, they submitted wrong amount and requested for the payment. Not only did they receive my payment for the full amount but then they received my refund. Yes, they took my money and my insurance refund check! I would call that insurance fraud! At the end of the day, and almost 6 months later, I finally received my full amount refund from my insurance company. Yes, the full amount. Now they can respond and come at me sideways. Because that’s the type of “professional” business they run, but everything I put here is 100% correct. Everything I said is the truth. Not surprising that they came back fabricated lies. I actually find it funny and no, I will not be responding to his threatening voicemails.

i called in today looking for information on power chair for my father, the young lady Amber helped so well. She was patient and gave us some very useful information. Sent us some pictures of chairs and scooters as options. We’re hoping to make a decision soon and come to see your show room she said you all have quite a selection. Thank you so much Safeway and Amber.

Ms. Elizabeth and Mr. Preston was very helpful toward me getting and understanding my new scooter ( great job ) THANKS!

My boss used Safeway as her vendor of choice after surgery, so i was delegated to work out all the details. Amber, the lady who assisted me was so awesome! She walked me through every step the entire way, and even gave me her personal cell to make sure if we had any issues we were able to get right away assistance! This was about a three week long process and she literally stayed with it and on top of things the entire time! One day she was not in the office for follow up, and she had the literal entire staff prepped to help me so there would be no sped bumps in the process! Could not thank her enough, hence me leaving this review!!! Highly recommended!! Ask for Amber! (Also, David was super nice and helpful as well - just want my rep.)

Great experience and worth the 2 hour drive into Houston to buy an electric scooter. Daniel was so great and personable and showed us quite a few options. Once he showed us the Travel Buggy and I tried it out, I was sold. I have been putting off buying something like this since I’ve become disabled and Daniel was very knowledgeable and made me feel at ease. This has been an emotional time and now my mobility will be better.