Ready Logistics

LAST UPDATE: Never got my money back after 6 months...stay away from them! UPDATE: over 2 months and they still didn't refund me the money, always a new excuse... REVIEW: I had the absolute worst experience with this shipping company. I needed to transport my car from one state to another, and thought that I could rely on them to do it efficiently. However, what I got instead was a nightmare. First of all, they charged me over $1700 for the service, which was already very expensive. Then, they claimed that they were unable to ship my car and gave me a bunch of excuses about why that was the case. For a whole month, they kept putting me off and making excuses, but never actually did anything to rectify the situation. When I finally demanded a refund, they continued to give me the runaround and make more excuses. It's been incredibly frustrating to deal with this company, and I would never recommend them to anyone. They clearly don't know what they're doing, and they're just out to take people's money without providing any real value or service. I feel completely ripped off and scammed, and I would give this company a 0-star rating if I could. Stay away from them at all costs!

I am extremely disappointed with my experience with Ready Logistics in Mannheim. I paid for the transportation service for my 2025 Honda Civic Sport on May 7TH, and the payment was processed immediately. Yet, as of May 28th, I am still waiting for this vehicle to be picked up from Mannheim in Florida and deliver it to Los Angeles. Despite repeated attempts to get updates, communication has been poor, and I’ve received no meaningful responses. What’s even more frustrating is that Mannheim, the platform promoting Ready Logistics, refuses to take responsibility for their actions. When I reached out to Mannheim’s representative today, I was told that they couldn’t be held accountable because it’s a third-party service. However, Ready Logistics is actively promoted on Mannheim’s website, clearly linked to their auctions. So, by their own logic, Mannheim is still responsible for the quality of the service they endorse. This is completely unacceptable. I trusted Mannheim’s platform, but they have shown complete disregard for customer satisfaction and have failed to resolve this issue. To future readers: I strongly recommend you avoid both Ready Logistics and Mannheim for any transportation needs. Their lack of accountability and customer service is unacceptable.

Very bad service and so unprofessional for our dealership to work with. They are unreliable and their customer service and communication is the worst. We have been waiting 7 days for a vehicle and don't know where it is. It was picked up on Friday from the auctio finally and the delivery yesterday was a no show.They do not provide proper dates and we are extremely disappointed that Manheim is behind them. Will never use them again.

Wouldn't recommend. Customer service is out of the country and not very good. When it gets escalated you get someone in the US who then just trys to transfer you in circles so your problem is never fixed.

I really wish Google had a Zero Star Rating available because that is what I would use here- Ready Logistics has had 2 of my cars for 10+ days and both cars are less than 300 miles away. Their Customer Service Department will tell you anything you want to hear just to get you off the phone. Do yourself a favor- if you want your car delivered in a timely manner, call another carrier! I'm a dealer that ships 50+ cars a month and Ready has lost my business as of today. The last 23 Google Reviews they have gotten (as of writting this) is a 1 Star rating, so I am not the only one they have done this to! Horrible Customer Service!!!! I WILL NOT use them again, I WILL NOT recommend them to others, and I will call the police if I do not recieve my cars by the morning!

Absolutely incompetent. Take 2-3 times as long to get vehicles from California as other shippers in normal circumstances. Currently have a vehicle that's been sitting in Anaheim for a month. Call in every few days for a status update. They were missing the gate pass initially so I had to reach out to Manheim and them to connect (funny since they are both Cox companies and I paid for their services to NOT play the middle man). They got the gate pass weeks ago supposedly. Called in 7 days ago and they figured out they attached a blank document, not a gate pass, which is why no shipper would pick it up. Why they couldn't figure that out when I called MULTIPLE times before is beyond me. It has now been 7 days since they obtained a gate pass and the vehicle still isn't shipped. I could have had this vehicle 3 weeks ago had I shipped it myself. I shipped units with them for one week. The next week I shipped all my purchases myself. All of the units purchased a week later, and shipped by me, showed up faster and for less money. I shipped with them to have the extended arbitration period, but frankly it isn't worth it if they are going to hold a vehicle hostage for 30+ days. I can get cars here in 3-7 days anyway (Oregon). Their online portal is clunky and non informative. Whatever system they use on their end is incredibly slow. Took a 45 minute phone call to get an update on 5 vehicles. Phone reps have to go through a time-consuming, repetitive, script. Believe the reviews. Mind-bogglingly bad. I don't leave reviews often, certainly not for work-related things, but dealing with this company, or at least the portion that dispatches cars from California up the west coast, will make you question your sanity.

This is the worst shipping company you could use. They never know where the driver is or when it will be delivered. When you call customer service it’s always, “let me contact the driver.” This is always followed up with “we couldn’t reach the driver, but we left a voicemail.” So if you like the Inability to track, zero customer services, and delayed arrival times, this is your company

1-Star Review: Absolute Nightmare – Avoid This Company at All Costs This is hands down the worst transportation company I’ve ever dealt with. They canceled my order THREE TIMES with no real explanation, no apology, and absolutely NO communication unless I chased them down myself. Why even take orders if you can’t fulfill them? Their customer service is a complete joke. No one seems to know what’s going on, and clearly no one cares. Unprofessional, unreliable, and a total waste of time. I wouldn’t trust this company to deliver a sandwich, let alone something important. Save yourself the stress and go anywhere else. They don’t deserve your business.

Very bad service. We were told our truck was being delivered and driver wanted to confirm we had a key drop. The truck never showed and when we called the driver he hung up on us. After several days of talking with this place and getting the run around we ran out of time and had to rent a trailer and drive 12 hours to pick up the truck. Favorite line- Be patient and give us a few hours and we will get back to you. Never happened

Saying run for the hills from this company would be an understatement. 1. When I call, I’m usually hung up on before a single word is spoken. I am forced to call back multiple times just to get through to someone. 2. Zero accountability is taken by ready logistics. They dispatch vehicles out to anybody who claims to be a transport company. When your car doesn’t show up, and you ask for the name or number of the transporter, ready logistics refuses to give that information out. Whoever they decided to give the gate pass for our car to, is not a legitimate transporter. It took two weeks for our car to be picked up. It was finally picked up 4 days ago. It only needed to travel 45 minutes to reach our dealership. Instead, the vehicle has been kept by whoever they gave the gate pass to. When ready logistics contacted this transporter, they said it would be dropped off today. Unsurprisingly, it was not dropped off. When calling ready logistics, I sat on a call for over 43 minutes, was passed to two different people, one who claimed to be a supervisor who was “escalating” this issue. Then he hung up on me too. This shell company claims zero accountability, protects those who steal and damage dealer cars, has terrible customer service, and somehow evades all responsibility. This is a very corrupt company. I would not trust them with your assets. We will never utilize them ever again.