Neiman Marcus

Really bad experience, i bought my Christmas gifts on line when i go to pick it up i ask for wrap my gifts the dude who handle online order really rude saying they charge to wrap it, turn his back on me and walked away but luckily found the ladies over at creed boot they where super nice and wrap my gifts, 2nd time that when to pick it up same thing on this time we end it up paying 8 bucks to wrap it and they do a really bad job!!! So really unhappy about the whole situation!!!

Elena was so helpful in assisting me select the perfect perfume for my wedding. She listened to my preferences and brought me a large selection to try since there are so many options! She was knowledgeable, patient, and extremely kind! The Bacarat Rouge did not disappoint on the big day! Thanks Elena!

Recently ordered Dior fabric sling shoes in store and shipped to me for the reason they were out of stock on my size. Yet, received the wrong size. Just sort it out over the phone and online customer service was a terrible experience. Transferred over different places still no resolution. Not worth spending money! Edit: Ended up going to the store, and the sales girl was fantastic and able to help to correct the purchase. But their general customer service on the phone and online could be better.

Today, I received a text message offering a private, one-day-only 25% discount on one item using a promo code. While the code worked earlier in the day, I attempted to complete my purchase at 9:10 PM MT (10:10 PM CT) and was surprised to find that the code was no longer valid. I immediately contacted your customer service team and was informed that the offer had expired because it was after 10 PM CT. However, the message clearly stated the offer was valid for one day—with no mention of a specific cut-off time. Naturally, I expected the promotion to be available until 11:59 PM, as is standard practice for “one-day” offers. The lack of clarity in this communication, combined with the refusal to honor the promotion, left me extremely disappointed. I was still well within what should have been a valid timeframe, and I believe this situation is both unfair and misleading. It’s clear from this experience that Neiman Marcus does not prioritize customer satisfaction, which is disheartening. I expected a much higher standard of service from a retailer that positions itself as a purveyor of high-end merchandise.

Amber was so helpful and kind!! It was my first time purchasing designer shoes and she was so patient and attentive. She was even nice enough to hold a shoe size for me if the order I received was too big. Amber made my experience at Neiman Marcus fun and exciting and I would recommend her help to anyone!

I came by recently to thank Elena for helping me select the perfect perfume for my wedding in May. I didn’t plan on purchasing another one; however, being back in the NM fragrance area rekindled that heartwarming experience that I’d had in May, and I found myself excited to go home with another scent. Once again, Elena came to the rescue bringing an armful of beautiful fragrances to try. It did not take long to fall in love with one she picked out for me. Even though it was out of stock, we made an order and Elena sent me home with a several samples of scents that I like, including the one that I purchased. I have never been a perfume person per se, but that has totally changed. Choosing the perfect scent for the day is an enjoyable part of my morning routine. If you are looking for the perfect fragrance and have no idea where to begin (or even if you do), I highly recommend asking for Elena. What is most enjoyable is her sincere enthusiasm to helping others. She is a gem. I did forget to mention in my other review: the day I bought my wedding perfume, Elena gave me multiple samples of popular men’s cologne to take home for my now-husband to try, which was incredibly kind and helpful (esp since his idea of fun is not to spend the afternoon in a Neiman Marcus, much to my dismay. I will still keep him though :) He did end up purchasing one of those scents. For what it’s worth: Hers— Baccarat Rouge 540 Extrait (which I’m pretty sure is pure dopamine in a bottle) His— Creed Mountain Water The new one is “Queening” from Mind Games. The Baccarat takes me back to my wedding day whenever I smell it; I will never again underestimate the power of our olfactory senses, and how nostalgic it can be. It truly transcends time.

Worst customer Service: I bought some fine jewellery 2 piece. Went back to return one of them and not both - Initially they told you cannot but since I had the receipt they agreed. When the lady got the receipt corrected for one piece, she asked if I need a bag - Told if they have extra they can give a pouch. Patina the sales rep glanced her supervisor. The supervisor told - We cannot give extra pouch. What a jewelry pouch cost (2 inch x 3 inch earring holding pouch) <1 $ for NM store ? When a customer spends + 2000 $ cannot you give the customer an extra pouch instead of bag. Did I ask a lot as a customer. Terrible service. Too much biased service. (For years 3 decades I have shopped in high end store) I will never go to that store which really does not have any value for money or for reasonable customer request… And the way Patina looked her supervisor and the supervisor response 😱. If there is a 0 mark I would have done that…

Me and my friends where smelling all the colognes and around 4 or 5 of the workers including the security guard was eyeing us out and when we where smelling the pdm, They took the fragrances away thinking we would steal them despite us just smelling them than have security follow us and say it was because we said that we didn’t need any help because we could find what we wanted ourselves they then kicked us out and when we were trying to leave they said that we were trying to steal fragrances because we didn’t buy the first fragrance we smelt and looked around for different ones to smell their collection. Extremely discriminatory and disappointing considering we came to the mall for that reason and we are only 13.

This Neiman Marcus is so limited in terms of variety and the brands they carry. I'm used to Neiman Marcus fashion island where it feels like a baby Bergdorf Goodman. I guess for the Denver residents this store will have everything they need but NM really needs to be more consistent across states. The lighting in this store is so dreary too, they need more natural lighting. The layout of all the different sections on the first floor are too close to each other and just feel cluttered. It's giving Bloomingdales...

Great place to shop. Tyron attention was great. Nevertheless the lady on the lady’s purses was rude to validate my parking ticket, she said there were more coworkers free, she should know YOU ARE A TEAM AND THE STORE’S REPRESENTATIVES. If you don’t like each other, isn’t customer’s fault.