Neiman Marcus

The staff is very rude to me and my friends, maybe it's because of race or age but they don't treat us like we're worthy customers. Each time I've gone everyone was super rude until the very moment I went to checkout and then all of a sudden they start brown nosing. It's the only place I know of where I can get my favorite Creed colognes or I wouldn't even come.

I have always loved Neiman Marcus and have always been treated with respect everywhere I’ve been, except the Cherry Creek location. If you don’t fit the look of someone that’s there to spend, you will not be given the attention. I’m a tech gal from Silicon Valley, I shop in converse and casual clothing, I didn’t know that I had to show up in my Louboutins so staff could be attentive and know I could afford to be there. I was there last Sunday trying to find shoes for my wedding and no one approached me to ask if I needed help, even when I was struggling to find the right size. Then this lady walked in and started looking at the same shoes I was looking at and the gal quickly approached her to ask her if she needed any help. Not once did she look at me or asked me if I needed help, even after the lady left. It wasn’t until I asked het if she had a pair of shoes in white bc I was shopping for my wedding that she helped me. Im honestly so tired of this store. Last time I went to buy a pair of Valentinos, i ended up leaving because no one helper me. My fiancé shops here all the time and is always helped by Christopher Seydel, who is absolutely amazing. He’s honestly the reason we keep going back. I will reserve the name of the lady from Sunday, but please have a talk with your shoe department staff. This isn’t the first time they behave this way with me.

The mens department didn't have what I was looking for but had some great conversations with associates there. I really love that the people here really care about fashion. In a liberal area like Denver its hard to find people with passion about anything let alone their jobs so this was a refreshing surprise.

I've noticed a lot of reviews are about the fragrance department. I have had similar issues, so here is my tip: go and seek out Barbie! She is literally the nicest, most helpful sales associate ever. She helped me try quite a few fragrances, and after those not working out, she suggested xerjoff italica. My eyes literally rolled back into my head, and I bought it the same day. 10/10 would recommend

Awful customer service. I purchased a pricy fragrance (Baccarat Rouge 540) that is now known to be defective. I attempted to exchange the product within the 30 day time frame and was told I could not because I had open the package? Their policy clearly states that if they can resell the product they will accept return/exchanges. In my case, I did not even want to return, I simply wanted to exchange the product for one that was worth my money. I explained this to the first sales associate that helped me, asked for his expertise on a fragrance that has better longevity and he could not have cared less. I was met with “well this is an eau the parfum so it should last long”. His attitude was terrible. After some back and forth with him, the sales associate that sold me the bottle came to me and confirmed that the product was defective and that they have been getting negative feedback. She offered me the same product from a different batch because they apparently cannot exchange it for any other product and I this line is still very much defective! So now according to them I am stuck with a defective perfume of over $300… The staff at this location is extremely pompous and only provide good customer service if you look a certain way. I am extremely disappointed with my shopping experience there. Avoid this location at all cost!

Every time I visit the store, I've never been greeted by any sales associates. They always just look at you, judge on your looks, and just ignore. Worst is the customer service desk. This old lady there was rude and not helpful at all. Isn't the whole point of customer service desk to be informative and helpful to the customers? I went to go exchange a make up product to different color and maybe its because I didn't buy a five thousand dollar bag, she didn't really care about my need. I felt like she was being rude intentionally because I'm young and don't have nice clothes on. At the end, I said thank you and she just ignored me. Worst customer service I've ever received. I do not recommend this department store to anyone.

I went to get some purple jeans and the person that helped me was extremely nice. When your customer service is like this you dont mind spending money in the store. Being nice is free and they get that at Neiman Marcus. She didnt care if i was spending 200$ or 1000$ she was equally nice. Thank you for your politeness and service. Thats worth more than any amount of money❤️

Just spend $1300 on a coat and they can't even sew the snaps on correctly. In addition to that the zipper constantly gets stuck on the fabric--of a new coat

Updating this again as I had yet another unpleasant experience at this store. When a customer receives an email to pick up their order, that customer expects the order to be ready when they get to the store. I’m not sure why you would be questioning a customer on whether the order was reaaally ready when it’s your responsibility to have the order before you send out the email. The whole store just makes me feel uncomfortable every time I walk in. I prefer to shop online now. You will either love your salesperson here or they will make you feel like trash. There is no in between. They used to validate parking but now you have to make at least a $100 purchase for them to even consider validating. Terrible policy and poorly trained personnel.

Amber was very patient and helpful. She helped me find my wedding shoes. I'm very appreciative of Amber.