Neiman Marcus

The online service is terrible. They promise you a delivery date and 2 weeks later your package isn't delivered. When u call them they say sorry? What I will do with your Sorry??? It's a gift and it never got delivered. Terrible experience and customer service.

I love Neimans and have been shopping for makeup and skincare for over 20 years at the Denver location. I went in 2 weeks ago to grab some new items for my wedding. 75% of the things I wanted to purchase were not in stock. It wasn't just one brand, it was all of them. I felt so bad for my sales woman, Isabelle, that everything I liked they didn't have. She has, and will continue to be my sales woman in the makeup/skincare department. As someone in sales by trade, Neimans needs to have stock in order for the sales people to provide to customers. I know for a fact, I would have spent double if they would have had what I wanted.

After months of waiting for my $300 purchase promotion gift card, three phone calls to the store, I still have not seen it. I will never shop here again. Salesman keeps telling me he will get back to me. I am pretty sure they make these promotions and bank on people forgetting about them. Denver store. When I get around to stopping into the store, they will be happy to see the seen I am going to make.

Bought a gift for my wife for mothers day she wanted to exchange it for something else the very next day and they wouldn't accept the returm

I’m very disappointed with Neiman Marcus. I tried to use a 15% coupon that was sent to me for my membership anniversary and it was not honored because I was purchasing an item on sale for $ 630. I called the store and a lady called Paula helped me and got the pants. She told me that she was going to find out about the coupon and call me back. She called me 3 hours later because my card was declined. I have never provided an OK on the transaction so the bank is aware I live in NYC. She place my card on fraud alert so days after when the women designer clothing manager took over the sale, my card was systematically declined. I offer to purchase a gift card at Bergdorf that’s available in NYC, but she explained she could not process it. She offer me to go to a Neiman Marcus near me. The only one I know and I’m a customer of is in Shorthills. I went on Saturday, and after a non-amicable female staff at the designer’s department, the manager came to rescue me. She explained the employee how to ring the pair of pants. But, still she was not with her. I ask if they could expedite the shipping, but the employee didn’t help. Today is Monday and the shipping could not be expedited. I don’t buy again from this store because: 1- they don’t honor their marketing codes, their employees only care about their commissions and they have scam alerts that have never happen before with Neiman, Nordstrom or Saks.

I am so annoyed and disappointed! I purchased a Sydney Evan’s gold charm on March 2, 2025 on Scottsdale AZ. I was told 3 weeks to get it. I followed up 2 times with my sales lady. The. This week on 5/7 I gave up. I’ve now asked for my $750.00 credit… I’ve been told only a manager can do it and it’s been on her desk for 2 days! This is the WORST service from a high end retailer! I can tell you I’ll never do this again! Still fighting for my money ! Unreal !

My daughter made her first purchase of perfumes with Neiman Marcus online and only received one of two packages. A miniature collection set of Penhaligons and two 3.4 oz bottles of Penhaligons Halfeti… one for her prom and one as a gift for Mother’s Day. She filed a claim for the missing package of perfume and was told there was nothing they could do. One customer service representative argued with her and was extremely rude. Really disappointed with how they talked to her and handled the situation.

My recent experience with Jessy in the Christmas Louboutin department was very disappointing. Instead of focusing on helping with my return, she started asking unnecessary personal questions that were unrelated to the service. She began comments about my personal life, which I felt was unprofessional and out of place. Her tone and behavior made me feel looked down upon, and I did not feel that I was treated with the same respect as other customers. A store employee should focus on assisting customers fairly, without judgment or bias.

Never been here, didn't even know it was in Cherry Creek mall! Went to find a gift set of Creed and Elena in the fragrance department helped me thoroughly and even helped me find something new to add to my collection! She was the best.

Went to the shoe department.. tried to get help but Casey and Grace were too busy on their phones, after I asked for a certain shoe they just said no don't have it, .. I asked them if they had any other shoes to show me…..they both looked like I didn't have any kind of money.... but little did they know I just spent a $1000 upstairs buying a pair of Dolce Gabbana pants. Customer service with the shoe department is despicable I will never buy shoes here again, but I will give credit to Laura Wigod.. I am not sure if I spelled her last name correctly but she works up in the coat department…. she was amazing! And Patricia Girinnani was also very helpful... Who sold me the pants! For your management, tell your employees to lose the attitude, lose the phones and pay attention to all clients…. you never know who's gonna be spending money in your store! So I marched over to Norstrom‘s… and spent $1000 with Paul Lamb! Thank you Norstrom‘s shoe department for the great service!