Neiman Marcus

You’re better off ordering online or calling another location for a phone order. It’s bizarre a SA making a hourly low wage would have an entitlement issue. I have noticed on various occasions. Very odd behavior. If you want people to shop at your location; maybe try engaging is some level of customer service.

My bestie and I were shopping there earlier this week. I had the best experience I have ever had at any fragrance counter. QUINN was so sweet, helpful, knowledgeable, etc. She happily answered questions I had about Chanel fragrances. She even introduced us to some Tom Ford she thought we might like. You can tell she loves her job.

Do NOT purchase Baccarat Rouge 540 from Neiman Marcus!! A wonderful perfume for $465. I purchased online from Neiman Marcus and received a bottle of what smells to be alcohol and water. ZERO FRAGRANCE! They will not issue a refund and are unapologetic about selling a total rip off, sub standard perfume as a high end fragrance! Theifs. They did issue a $125 credit. I bought a 2.4oz bottle of alcohol/ water for $240!!! I will also reach out to Maison Francis Kurkdjain and let them know Neiman Marcus is representing them extremely poorly.

I bought a $500 pair of pants here that expanded in size (what seemed like two sizes) when I wore them. So, I returned to the store to buy a smaller size. I was told that because I had worn the item, they would not return them. This is something about which Nordstrom, their competitor, would never blink an eye. Fortunately, when I spoke with the manager, she authorized the exchange but both she and the salesperson were both somewhat rude about it. So, take notice that if you buy something that is represented as one size and it in fact is not, they’re going to give you a hard time about exchanging it, regardless of how much money you’re spending there. Very poor customer service in my opinion.

Purchased a $500 dollar fragrance from the fragrance counter, the bottle came with a broken atomizer. I sprayed it once and knew it was broken so I took it back and the nasty people at the fragrance counter told me “there is nothing we can do for you” so now I am sitting here with a $500 fragrance with a broken atomizer. Egregious customer service. Safe to say I will never go back.

Know nothing about suits, suit separates or accessories. Poor selection. Poor assistance that doesn’t return after inquiring. Would only order from here if it was the only store carrying what I needed.

This was my first time ordering something online from Neiman Marcus and the whole experience has been a humiliating and embarrassing nightmare. Please never order anything online from Neiman Marcus. I ordered a gift for a loved one’s birthday and upon ordering it was informed it was supposed to arrive within 3-5 business days. After almost now 2.5 weeks of it not even having been shipped, I have had numerous calls to customer service. The agents have been rude and condescending, and each day the expected delivery date becomes later and later. I just received an email with an extended expected delivery date again this morning. I am upset, hurt, and most of all my loved one still does not have their gift. If you care about service or your item arriving at all- never shop with Neiman Marcus.

Awful experience in the shoe department. My friends gave me Louboutin shoes for my 40st birthday, that I needed to exchange because I already had the same ones. Store associate Casey made me feel unwelcome and as I was a hassle. I wanted to get suede or velvet shoes, and instead of giving me any suggestions or showing me any shoes, he has told me to look online for shoes I like and that he can place order for a replacement. Then I wanted to try on the pair and I was handed one shoe in the box. He told me he did not know where the other shoe was. Even another customer noticed and asked me why I am only trying on only one shoe - I was embarrassed to reply that I was only given one. After I was done trying that shoe on, he brought a second shoe and placed it near the box. I asked for a refund and he told me the funds will go to the original payment. So I had to call my friend and tell her that I am returning their gift, she told me that they have used a store credit and no longer have an original card. So I asked Casey what will happen in this situation because on the refund receipt he gave me it stated original payment method was cash, but my friend paid in gift card and no longer has it. He told me that it will be either mailed or emailed to her, he did not know, and when I asked how long that would take - he told me that it will take awhile. So I decided to get something else instead of waiting for that refund to proceed. I choose different shoes that required additional payment and I placed the $200 difference on the counter. He looked at me and at the money back and forward and I asked if cash was ok, because it was really odd behavior from him. He said that he hoped I would hand the cash to him. I felt extremely uncomfortable and I could not wait to get out of the store, I was in tears, and needed to get out of the store, even though I needed to get more shopping done. This was humiliating shopping experience, I would never expect being treated that way in a luxury store. Never again any shopping at Cherry Creek Neiman shoe department. Update: I did sent the details to the customer service email provided below, and yet to hear back. I did go back to the store and talked to the manager who assured me to take care of me if I do not love the replacement shoes, and help me pick something I truly love.

Was pretty disappointed in the customer service at the perfume counters. I was wanting to purchase a Guerlain perfume I had smelled in Paris which is around $400 and the woman behind the counter would not make me a sample to make sure that was the scent I wanted before purchasing. Not the accommodation I expect from a luxury brand store. I'll purchase directly from the company instead.

As a lifelong Neiman Marcus and Bergdorf Goodman customer, Liz at the La Mer counter is the most wonderful SA I have ever had. She takes such excellent care of me, is detail-oriented, and takes the time to make me feel at home in the store. She remembers what I like and has excellent follow-up. I recently moved back to Denver from FL and met her serendipitously as I was picking up my cream. She has become my go-to person for any Neiman Marcus purchases and I recommend her to all of my friends. Thanks Liz!