Neiman Marcus

Terrible customer service/return policy. I've been a longtime Nordstrom customer but decided to purchase a dress, for the first time, from Neiman Marcus. I returned the dress just prior to the 30 days and they literally took the time to ship it back to me noting that it had "been in my possession beyond a reasonable time frame". Due to travel (to the wedding for which I'd purchased the dress... among others), I was unable to return sooner. The dress was never worn/tags remain. I'll not be shopping here again.

I came into the store and had the pleasure of working with Nicole, and she picked out a dress within minutes that truly suited my body type and was extremely flattering. I had been to several store before and just wasn’t finding anything. Nicole is going to be my go-to for any special occasions. Also, Olga did a wonderful job on the alteration, and I really recommend this duo.

I love Neiman Marcus and have ordered a fair amount of clothing from them online. For this location, I have found that the staff are a bit 'selective' in who they help. Unless you look like you are going to spend thousands (and who knows what that looks like), it's difficult to get help. I've transferred most of my spending to Saks due to the relatively conceited nature of the store (as this is the only NM in my town), which is a bummer. If they could provide higher quality and less judgmental staffing services the experience would be much improved.

Every time I go into the store and look at the shoes, there’s a guy that “helps” people. But never seems to want to help me since I’m a teen, went in there with pure intentions to buy some shoes but I don’t feel like giving my money to someone who doesn’t seem to care about helping customers other than older people or Caucasians. I do want to say thank you to the lady who did offer to help outside of where she was. This isn’t the first time the guy has done that as well as having people follow me around the store.

Had the absolute privilege to work with Amber Ruiz in the women’s shoe department. Haven’t experienced this extraordinary level of customer service in years. She made me a loyal customer of both Neiman’s and her! Kudos to Amber and her talent, professionalism and knowledge.

If I could give Neiman Marcus zero stars I would; I am beyond dissatisfied and appalled by their stans of the quality of goods they sell. My husband purchased a gorgeous bag for me in October of 2022, after using it only a couple of times we put it in storage while our new house was being built. This week I pulled the bag out to find it had cracks on the top and the sides of the bag in which I knew that was not normal wear and tear (I have 5 YSL bags) so I decided to take it back because the quality was obviously not normal. I was not expecting a return of funds but at least an exchange but that was far from what I should have expected. We were greeted by 2 associates who agreed the cracks were not normal and decided to get the manager involved as they should have when deciding. The manager Susan came out and reviewed the bag and agreed that the cracks are not normal but stated that there is a “30 day return policy and after that they do not stand behind the product; it’s the vendor’s responsibility.” My friend and I reiterated “You do not stand behind the quality after it’s been purchased; if we purchased it from Nordstrom, we would be able to exchange the bag” and Susan stated very condescending “Nordstrom changed their return policy to 30 days so take it to YSL.” While at the mall, we went to Nordstrom showed them the bag and they stated, “It would absolutely be returnable, and we have not changed our return policy,” We then proceeded to YSL and showed them the bag they also stated that “If the bag was purchased from us, we would have let you exchange the bag because this is not normal wear and tear.” I ADVISE ANYONE WHO WANTS TO PURCHASE A DESIGNER ITEM FROM NEIMAN MARCUS...DO NOT! I am not sure how someone who is condescending, rude, belittles, and does not honor customer service is in a position of management. I will never, after all these years of purchasing from Neiman Marcus, go there again. Do yourself a favor and go to the designer brand store or Nordstrom.

Elena is just amazing! I went in 2 weeks ago undecided between getting a second bottle of Creed Absolu, reverting back to Aventus or trying something different. Not only did Elena take the time to show me different options on a busy Saturday afternoon; she went above and beyond to really tailor her recommendations based on my preferences. I walked away with a bottle of Creed Aventus and a sample of Mind Games Blockade. I reached out to Elena this morning and I ended up getting two bottles of Blockade, one for myself and one for a birthday gift. I really appreciate her attention and will definitely recommend Elena to my friends and anyone looking for a new fragrance!

Amber R in shoes was absolutely amazing! She helped my best friend with styling and fitting her first pair of Christian Louboutins and provided her with a wonderful customer service experience. We will definitely be going back to purchase more with Amber!

I went shopping for a luxury perfume in person at the Denver NM, looking “less than polished” and was met by dismissive and lack luster customer service. Was hardly allowed to pick a bottle up to smell without being followed around by the sales person. Sooooo, I made my purchase online and elsewhere. Super disappointed. Remember kids- don’t judge a book by its cover.

Loyal NM customer for over 25 years. Recently received a $75 gift card in the mail as a promotional reward for a recent purchase (a $558 dress!!!) only to find out that the card had no value when I tried to redeem it at my local store in Colorado. The card number was apparently already used by someone for a purchase in the fine jewelry department at a NM store in Dallas. Trying to speak to someone about this at NM but no one wants to help. Hoping this hasn't happened to others. This experience has really changed my view in wanting to ever do business with NM again.