MAA 220 Riverside

I lived here for a little over a year, it was not overall an enjoyable experience the only truly helpful person was the assistant manager who left during my time living here and new one wasn't bad but I didn't get to interact with her much. They charge a carpet cleaning fee for all tenants (or you can pay out of pocket with your own company but you have submit proof) even if your carpets are clean I would understand the fee for those with pets but that was not the case with me. You will also hear EVERYTHING your neighbors do and personally I don't think there's any insulation in their apartments I payed $120 a month for just electricity for a 1 bedroom that is ridiculous and mind you I was barley at home due to work and school. The elevators also constantly have issues and get shut down a lot and always take forever and not to mention the dog poop that was constantly in the hallways. You are also charged a fee monthly for trash valet (it is not optional so you can’t opt out of it when you sign your lease) and they only do trash pick up 5 days a week (my new place does all 7 days and for cheaper). In my opinion for the price of the apartment I would expect better in terms of noise reduction and cleanliness. EDIT: we paid a carpet cleaning fee of our apartment and they charged us another $80 for a “stain removal fee” I sent proof of nothing being there and they stated that it wasn’t sufficient enough evidence and they provided me with their “evidence” which shows imo literally nothing, just be prepared to deal with a lot of noise, unprofessionalism, and unnecessary move out fees. I would stay far away from this place and any MAA communities other reviews especially on yelp will tell you the same.

Community is about the people in it and the people that run it. I cannot speak highly enough about the people that make 220 Riverside a truly amazing experience for its tenants, especially Erin who went above and beyond to ensure our love went as smoothly as possible. Thanks!!

I've lived here about two and a half years now. I've lived in both a studio and one bedroom. This place is a really solid spot to live in Jacksonville. The building itself is nice. The area is pretty walkable (for Jacksonville.) The amenities are great. Everything is easy. As there would be anywhere, the building and even I have had a few problems over the years. But the main thing is that they get fixed. The staff is attentive and diligent. Michelle and Erin make the day to day living and administrative processes streamlined and near painless. (As painless as paying rent can be!) Jazz is a smiling face that waves and says "Hi!" every time i pass through, and made the transition from a studio to one bed incredibly painless. Petra is always really nice too. The maintenance crew, Chris, Alex, and Eddie are top-notch. Any issues I have is promptly and fully addressed. Special Kudos to Alex for being extra thorough and helpful lately with a few issues. He's seen a lot of me and answered admittedly basic questions enthusiastically. The last but not least shout out goes to Zion. That guy never stops. He's always around cleaning or keeping the grounds neat. The un-sung hero of this complex that keeps the important and "not so glamorous" parts of apartment living going. Moving the trash outside for pickup, leaf blowing, and other things you may not notice until its not done. Overall, great experience. There's been things that happen that no one can predict, like gate or elevator malfunctions, sure. But every time it happens, the team is on it. Delays come from external contractors, not them.

MAA has been a phenomenal place to live over the past 4 years. The staff is friendly and attentive. Special shout out to Jazz and Michelle! The maintenance workers are excellent and timely. They are consistently working to upgrade and maintain aesthetics. The pricing is reasonable. I highly recommend living there, you won’t be disappointed!

UPDATE: Since moving in April, overall I’ve enjoyed living at MAA 220 Riverside—the location is fantastic, the community is beautiful, and the amenities are well maintained. Huge shoutout to Jazz in the office—she’s consistently helpful, professional, and responsive, and that really makes a difference. That said, the elevators have been a recurring pain point. There have been frequent service interruptions and outage notices, and it can be frustrating when you’re trying to get to work, bring groceries up, or handle day-to-day life. I also understand that maintenance and renovation projects are necessary to keep the property in good shape, but the communication around them could be more proactive. Recently we received notice early in the week that the lobby would be remodeled with access changes starting that Friday—right when many residents already had packages and deliveries en route. It created unnecessary stress trying to adjust last minute. One small observation: the lobby refresh looks very high-end with glossy tiles. It’s a nice aesthetic, but in such a pet-friendly community, the flooring feels extremely slick for dogs’ paws—so I hope safety and traction are being considered alongside the look. Overall, it’s still a great place to live! PREVIOUS REVIEW: I am currently in the process of moving to MAA 220 Riverside, and my experience so far has been fantastic. Petra, my leasing agent, has been incredibly helpful and professional throughout the entire process. While she may not always have every answer on the spot, she always takes the time to find the information I need and follows up promptly, which I truly appreciate. The community itself is beautiful, with well-maintained amenities and a prime location near downtown Jacksonville. I’m especially looking forward to using the state-of-the-art fitness center and exploring the nearby restaurants and entertainment options. If you’re considering moving here, I highly recommend working with Petra—she genuinely cares about making the leasing process smooth and stress-free. I’m excited to officially become a resident and experience everything MAA 220 Riverside has to offer!

If things stay the course MAA 220 Riverside property management is functional. However, when an emergency occurs, they fall apart. My current issue is a leaking roof/ceiling AND a broken AC unit that is going on 4 weeks and with at least another week. Ms. Michelle (property manager) is pleasant to work with and knowledgeable but she is gone (vacation, conference, days off) when the emergencies occur. Her staff is ill-equipment to manage the emergencies in her absence. Mr. Erin (asst. property manager), which I read from the other reviews is pleasant and good to work with (assuming during the move-in process). Try working with him in an abnormal situation, the praises will definitely end. Mr. Erin is a parrot. Mr. Erin just repeats what is told to him and cannot cognitively think or function on his own. The timeline is long, but if you don’t believe my statements you can see it from their actions/inactions. 9/4 – Roof leak occurs late night and emergency maintenance came to inspect. Note - Jax would have rain for two weeks straight. 9/5 – Michelle lets us know a roof vendor is needed and will be in the next day. No water containment devices provided. 9/6 – No update by noon, so I call and her staff says Michelle has left for the day/out the next week and they have not heard from the roof vendor. After work, my partner talked to Erin who hasn’t heard from the roof vendor and foolishly suggests we call emergency maintenance if more water leaks in. 9/8 – More water leaks in. 9/10 – Called for updates, the staff and Erin are confused when the roof vendor will be in. 9/12 – Erin finally says they are “closely working with our roofing vendors”. We ask about provisions for the leak and got no further responses. 9/16 – Michelle returns and gives roof repair info and asks about water damage/repairs. 9/17 – Michelle says the roof vendor will do the repairs on 9/19 pending weather. 9/18 – We email Michelle the water damage and she informs she will be leaving today at 11AM and will be out the rest the week for a conference. 9/19 – No updates all day, I go into the leasing office. The staff says that Erin has left for the day and they don’t know how to contact the roof vendor. 9/23 – After an additional 5 days of not knowing, Michelle emails the roof is repaired and asks when to do the water damage repairs. 9/24 – Tell Michelle that 10/3 would be good since a hurricane is passing by and the roof could leak again. 9/26 - Hurricane passes Jax and no roof leaks. 9/27 – Friday we wake up to the AC not working and complete maintenance request. Michelle emails us that AC had no freon and was refilled and that an AC vendor will be in Monday. I track that the AC isn’t as cooling quickly and I ask Michelle to have the vendor come Saturday. She states she will keep the Monday time. I ask if maintenance will check and refill the AC unit over the weekend and get no more responses. 9/30 – Midday Erin emails us saying the AC vendor found the cooling coils leaks, a portable AC unit will be placed in the apartment, and the new cooling coil will take 3-4 days. Immediately, I replied to Erin why can’t the existing AC be refilled and why is a portable AC unit used (its loud and not as effective). With no response by end of day, I talk to Erin which he just states Michelle is out for the day; there isn’t much he can’t do without her; and that I have to complete out a maintenance request if I want the existing AC filled and that he can’t do the request himself. I reciprocate to him about his ineffective response times and answers and he begrudgingly says he will ask maintenance to fill the existing AC. After, I filled out a request to fill the existing AC anyways. The AC was never filled. 10/1 – Michelle returns and states the AC cannot be refilled due to EPA regulations, the cooling coils will take longer, and is trying to get a second AC unit. If you have read it this far, you will understand why I am giving MAA 220 Riverside a 1 Star Review, as I am typing from my loud and not cool apartment at 6AM on October 2, 2024.

These apartments are great. I love that they are pet friendly and the amenities are numerous. So pretty too.

No longer stranded we love it here! Just Renewed. The staff have been great to us. Love the floors vs carpet! Love the granite countertops lots of cabinet space. After 2 years at The Strand and with the outdated interiors...low grade carpet and receptionist that are called concierges...( They have no clue) is night and day moving here. I've found Zen. I love our community. Everyone is nice and we have great cookouts at the pool deck kitchen, another thing the Strand lacks... No where to cook on the pool deck they have dirty grills with no shade. Hello it's Florida ever heard of a sun shades and 220 has them over each grill which also come with room to share and cook your meals at! A real outdoor Kitchen with sink and frig gas grills bar seating. Granite countertops here too. The infinity pool! It's saltwater! It's gorgeous. We like the 10 pm lockdown so you can't have crazy in the pool or elsewhere... And we don't miss the touted "concierge" services at all moving here. It's a pleasure being able to have guest have parking...free. The Strand had no guest parking unless it's the weekend or after 4pm...I never understood that rule. Having the walkable attractions, shopping etc at 220 vs The Strand far out number what is offered in San Marco South Bank area. Brooklyn and 5 points as well as urban core are all more accessable. The river walk and the arts market are fun and the car shows at the Times Union... Just more to do. Weekends on the plaza with live bands is really nice. Hoping the beer garden comes soon! Brixx pizza and Hob Nob onsite great dining. Freshmarket being next door has saved us more in money than their slightly higher prices just because we shop there several times a week get the sales and avoid that trip to other markets when we have the combination of the arts market on the weekends. Plus we get to walk. All of Brooklyn Station shopping and dining 1 block away. Dog friendly with a pet dedicated salon DIY station! How cool. Free wifi with your rent! I live in the Riverside unit love everything about it. So much more comfortable here though I downsized from 1200+ at the Strand... It's all in the details ... No sick building. We noticed our allergies cleared up and now we can only attribute 2 years of a sick moldy build No power lost during hurricane Matthew! The Strand had issues with trash and dog urine in elevators and stairwells. That's a people problem. 220 DNA tests and fines for this. 220 residents are not forced to deal with amenities being rented out with large loud parties. Plaza features primarily charity events and runs once a month. We like the pool room we love pool it's a date night thing. Here it's nice with TVs to watch sports play knowing you can come back and you're not going to be told no... You can't go here it's rented out. Shame on the Strand for treating residents as such. Their security was lacking...cars broke into. Garage Doors broken on a monthly basis at the Strand. I like the valet trash services here at 220. They pick up for you 5 nights a week. I have to add if you are looking... The tap water here is better... as I don't have spots on my glasses after washing. I have better appliance's all around. No fiber glass tub. A real ceramic tub! Deep stainless sinks! Gooseneck kitchen spray faucets. Triple the storage of the Strand in the kitchens. Plus bath area. Freddie, Noah, Dianna and Beth A+++++ thank you for a smooth transfer and renewel happy to stay another year! #liveat220

The leasing team at MAA Riverside are the nicest group of people and offer up any assistance at any time! Specifically, Kalna is super sweet and always looks out for you no matter what! Definitely a one of a kind great team!

Location, Location & Beautiful. 220 Riverside is a very well planned community. If you prefer to relax and enjoy some wine on your balcony or enjoy the city and river views from the pool area or from your balcony, you’ve found the place to call home. The staff is wonderful, professional and friendly. Ms. Brittany is amazing. She is there for whatever questions or issues you may have. She greets me by my last name every time we see each other. She is really a great person. The other staff members are courteous and very professional. Thanks MAA for having an awesome team on sight. The maintenance staff is there for you. Non-emergency requests are generally taken care of the next business day. They even replaced my under the cabinet light bulbs. WOW. The service is great. I have had one major issue since living here at 220. My washer machine malfunctioned. It was repaired. After about a few more times of using it, it failed again. The next day they replaced the set with a brand new washer and dryer combo. Awesome! This community is within walking distance of all the hot spots. 5 Points to Downtown you are just a half a mile away. The Fresh Market is just next door. It takes about 3 minutes from the front door of the building to the parking lot of the shopping area. Looking to move in this area, look no more. 220 Riverside is the place to live.