First Extended Service Corporation

This company is absolutely garbage and their policies reflect management that doesnt care about customer service on the back side of the deal once they have your money. They work slower than the u.s. government when processing a claim. I'm stranded without a vehicle for 5 days because of their approval process policies. Put a notice in on Friday so work could get started and get my vehicle back tuesday, and being told it wont even make it to the desk of the person that can make the decision to approve the work until tuesday being a holiday weekend. Thus the work wont start until Tuesday and I am without a vehicle until Thursday or Friday next week.

First the good news. In losing a half day of work to make the phone calls Jasmine and Carol were overly helpful and really identified with my plight. They were very professional and thorough. I commend them. Now the bad news. First Extended Service Corporation and newer corporate names Assurant and The Warranty Group write and sell service agreements for autos written to allow themselves irrational and unfair loopholes in payment. Examples: Radiators are covered. All the connecting hoses to make them function and productive are not! All major components of the AC system are covered. Recirculation actuator is not! On and on. This amounted to an $1100 set of repairs and the warranty paid less than half. Pitiful. I PAID nearly $2000 for this agreement. The dealer salesman convinced me to go with them instead of Chrysler "to save money and get better coverage." Never again! Don't be fooled. Go with comprehensive and user friendly plans from reputable providers NOT 1 star rated and BBB non endorsed ones. Beware!

Bought a 2013 f150 Feb. 28th. Purchased extended service plan for 2880$. Just my luck not even a month later I am having all kinds of oil and coolant leaks. I got an estimate of $3400!!! I took it to the dealer and THANK GOD I bought the plforn. Everything is covered with a $0 deductible!!! So glad. Working on getting rental car today. Will see how the rest of the process goes. Only reason not 5 star

Update: This company has re-evaluated my initial claim. They have agreed to replace the carpet. A lot of telephone calls and time invested by CarMax (Clearwater, FL). Big shoutout to Tyler in Service (and his supervisor) for going the extra mile for it's customers. Could not have received satisfaction without their help & support. My family thanks them!!! Initial Review: Mexican claim department has supervisors (#989111 'Eugene') that lie to deny covered failure claims. My vehicle was polluted with antifreeze after a covered system failure (heater). We were authorized by company to FIRST have vehicle cleaned for $300 which did not remove this hazardous & flammable chemical. Because this is a petroleum based chemical, it will never dry completely and will result in mold growth causing a health hazard to my family including children and pets. In addition, this is an odorless, colorless chemical and the company is denying the claim BASED UPON NO ODOR OR STAIN (and at first tried to tell us the event never took place)! Even though the company paid for the initial carpet cleaning and said they would replace if cleaning failed. The product saturated the entire carpet surface. All we asked is for front seat carpet replacement which we were told over a recorded line they would do if cleaning was not effective. Cleaning was not effective and now our vehicle is a health & safety hazard. All I want is a safe car for my family as this is a covered repair under a covered system failure and I paid for service that I expect to receive. Shame on this warranty company. I would never recommend them as honorable.

If I could rate this warranty any lower I would. I recently bought a new/used car and two days after I finalized financing and paying $1500 for a warranty from this company, the check engine light was on. I rook it to a certified mechanic at a dealership and they diagnosed the issue as a stretched timing chain and told me it would be $2500 to fix. I was so happy that I purchased the warranty until The Warranty Group sent someone to the dealership to look at the car and the denied the claim saying that it was a pre existing condition and I was forced to pay for it. So after getting stuck with that bill, I picked the car up and in a couple more days the check engine light came on again. I brought it back to the dealer to see what it was and they diagnosed it as a faulty catalytic converter. Once again The Warranty Group denied the claim. The reason you purchase an aftermarker warranty when you buy a car is to protect yourself from these kinds of situations and this company just denied the claim saying that the issue would have developed over time and therefore, would not be covered at all. This was stated to me by their customer service and the Assistant Supervisor of Mechanical Claims, Andrew LaPorte.

I would give this company a 0/5 if I could. I had a mechanical claim in March. I was then charged in April for 4 days out of 7 for a rental vehicle that was "fully covered". I have fought tooth and nail to get my money back since then. It is now June 19th, and I just received my refund check which was not for the amount that I was charged. I then call the company for the 28th time since this money was drafted to ask why they saw fit to only return a parcial refund. I was told that they don't refund taxes. If I had gotten my refund back in a timely manner, if anyone that I spoke to the 28 times that I called had been apologetic, or if anyone at all during this 3 month process had explained that I wouldn't get the full amount back then I would be fine. As is, I am livid and dread using this warrenty in the future. I can say for sure that I will never purchase a warrenty through this company again.

One of the best home warranties a home owner can have, they truly takes 100% care of their clients. For those who are giving the warranty group false bad reviews, you’re totally wrong, I have been dealing with the warranty group for a while now and I’ve never once noticed them treat a customer unfairly If it’s covered under the policy, the warranty group will fix it. My advice to the policy holders, is to read your coverage closely and understand what’s covered and what’s not covered, if you see something that is not covered, ask for that coverage and believe me, that warranty group will cover it.

Hands down the worst customer service EVER! No call backs and the run around is unbelievable. I will NEVER purchase one of their extended warranties ever again. I have spent 6 months trying to get reimbursed for a rental car. They count on you to not follow through and they are RUDE.

The worst customer service, people actually hung up on me. One day they gave me a fax number and told me to fax the receipt for the work I had done, the next day I called the same person and she told me they don’t have a fax, no one is responsible for returning calls, we are traveling in an RV and paid for the repairs, after we called our sales rep peraonally he finally got them to give us a claim number for approval of the repairs. After spending 4 hours on the phone we again called the sales rep who had some one call us he said it could take 60 to 90 days to cut a check. With immediate banking as we have today how can cutting a check take 90 days. This is the worst customer service and no one you talk with has any information available to them!! What if I did not have 2K? I would be stuck in Oregon in a maintenance yard for 60 to 90 days. Again worst service ever.. there was only one person who was really nice out of about 8 or 9 folks we spoke with, so a bit thanks to Dwayne who works from home.

If I could give them 0 stars I would do so. They say that if you are over 40 miles away from a Lithia dealership then call them and they will authorize the vehicle repairs to be done where you live. THIS IS NOT TRUE they requested I travel 140 miles one way from where I live, take a day off work to have the work completed at a Lithia dealership after being told I could have the repairs done elsewhere. DO NOT PURCHASE this extended warranty you will be WASTING YOUR MONEY. Received absolutely no cooperation from this company. This company is a JOKE.