Evergreen Home Heating and Energy

Overall experience with Evergreen was excellent - John was efficient in going through the house and giving us a bid and also explaining the options. Very responsive to questions by email. The bid was competitive to other bids we got and more transperant. The crew itself was very efficient and had to come up with some slightly modified plans to get the work done and explained and got permission for each step and they also finished well before time and gave us a tour. Awesome experience - highly recommended

Our team was courteous, professional and took great care with their work while working both inside and outside our home. Their prices were competitive and the turnaround from confirming we wanted to move forward was very quick. I'd highly recommend anyone considering ductless systems to include Evergreen in your bid selection process.

DO NOT USE THIS COMPANY! They finished the install of our new Mitsubishi unit on 11/13/2024. On 12/6/2024, the unit stopped working and we haven’t had heat since. It took 4 phone calls through the main office to get a repair guy out, who confirmed it was installed incorrectly and could be a faulty unit. He told us he would order the correct part on Saturday, 12/7 and that he would be back to install it on Monday, 12/9. It is now Thursday, 12/12 and there has been zero communication from the main office or repair. We’ve called again, only to speak with someone who said they cannot help us because they can’t see our order in the system (??) and to call the main office back. We spent nearly $30k for a unit that worked for less than a month. I don’t know what else to do, they keep giving us the runaround, and we still have no heat. Save yourself the headache and expenses and go with literally any other company.

I was very impressed with Evergreen from the first contact through the final installation. Scott did a thorough analysis of our home to create a price estimate. The estimate was detailed and competitive. Scott promptly answered my many questions. Luis and his team did an excellent job installing the heat pump. Everything works and looks clean. They were very professional. Great job!

Phoned for emergency service. The AI after hours is not a good way to go. Kept hanging up on me. So went on line and did the Chat AI. After explaining with one expletive thrown in, I was connected to after hours/emergency contact. The gentleman in call was amazing and solved problem quickly.

Tim is the Lana Del Ray of Heating and Cooling. Highly recommend

I went with Evergreen to install a new heat pump because they had great reviews and the person who came out to give me an estimate was the most thoughtful and conscientious and seemed to be paying attention to all the details of my system, answered all my questions patiently, and revised his plan several times based on my concerns. The installation team was great and conscientious. However, once they had my money, the follow-up has been disastrous. I called a few months after installation because my heating bill was higher than expected, and they said they would call me back to try to figure out what was wrong, but no one called me back. I called them every couple weeks for about four months before I could get anyone to return my calls. They finally sent someone out to look at my system. He said he had made a comprehensive analysis of the system and thought he could get it working much better, and said he would send me his report in a few days. He never did. I followed up multiple times and never received this report. Then, less than three years after installation, my heat pump stopped working. Someone from Evergreen came out to look at it and told me there was a leak in the system and the junction box had failed and needed to be replaced, and the repairs would cost over $5000, only a few hundred of which was covered under my warranty. I asked why it had failed so badly after less than three years, if this was normal, and why so little was covered under warranty. They said they would call me back with the answers to my questions, but it took three weeks of me calling them every few days before they would return my phone calls. Finally they said they would cover it under warranty after all. They had to order a part, so it was three weeks until they could come out to fix it. When they arrived, they said that because another heating company had moved part of the system (not the part of the system where there was a leak), my warranty was void and they couldn't cover it after all. This was very frustrating because I had told them from the beginning that I was planning a house remodel that would involve moving part of the system, and they planned the system around this, and at no point did they tell me that my warranty would be void if I hired a different company to move it. I got a second opinion from another heating company, Energy Works, who told me that there was nothing wrong with the junction box, and gave me a much lower estimate to fix the leak. Meanwhile, I have had no heat for two months.

Evergreen Home Heating and Energy installed a heat pump, air handler and two mini splits in my house in May of 2025. It was the best experience I’ve had with a contractor….EVER. Scott, who came out to evaluate my home, listened patiently to my tales of woe regarding being cold in the winters and he provided great advice on what system would work best for my home. And explained why the system I had did not work for my house. All possible Puget Sound Energy rebates were already applied on the proposal and Scott also provided guidance on how to apply for additional rebates through Puget Sound Energy based on my income. In working with other (insulation) companies, I was told I would have to apply for PSE rebates after the work was done and the job fully paid for. And they wouldn’t/couldn’t guarantee I would even qualify for any rebates. When I decided to sign a contract, Evergreen took care of all permits required and started work within a week and finished in 3 consecutive days. The work crew arrived on time, every day. Everyone (Luis, Rob, Mark, Justin, and others) who worked in installing my new system were professional, hard-working, polite and good communicators. Evergreen also gave me good guidance on getting the final inspection scheduled and completed through the City of Des Moines. I appreciate that help since I had never had to have a post-work inspection done. I’ve lived in my house for 6 years and have had nothing but problems with plumbing, electrical, water leaking into my house and a heating system that just didn’t work my home. I’ve hired many, many contractors, landscapers, plumbers, roofers, handy-men, and electricians and have had few good experiences. But Evergreen Home Heating and Energy is the exception in an industry that is plagued with dishonesty and poor workmanship. Evergreen treated me with respect and installed a product that I have every confidence will serve me well in winter and summer for many years to come.

Tim from Evergreen provided exceptional service and truly went above and beyond. He took the time to thoroughly explain what was wrong with our HVAC system, answered all of our questions, and made sure we understood our options. What impressed us most was his dedication—he came back the very next morning with the part we needed, even though it was July 3rd and his day off. That level of customer service is rare these days. We are incredibly grateful for his professionalism, knowledge, and commitment to taking care of his customers. Highly recommend Tim and Evergreen!

Evergreen always does a great job with my HVAC needs. They are on time, reasonably priced and knowledgeable. Ask for AJ - he’s awesome.