Evergreen Home Heating and Energy

Initial interaction with first technician was mediocre. Notified Evergreen and they sent out another tech (Brandon) who was on point, nice and professional. He inspected initial work, made some corrections, apologized for the situation and that it would be looked into. Evergreen did the right thing and refunded us for the initial issue. I would use them again.

Had my furnace's annual checkup via the VIP plan. I paid in advance last year for service issues the following year including an inspection/check up. This year Tristan came out and verified proper operations, wear and tear, CO2 emissions, and replaced and recycled our old filter. He was prompt, efficient, friendly, and knowledgeable. Had this service for over 7 years, I believe. Did not renew for the first time because the cost more than doubled. It could be worth it but I'll take my chances...

This is a hard and frustrating review to write as I see how many five star reviews Evergreeen Home Heating and Energy has. That is why I picked them over Greenwood who did a fine job on my previous house, and none of what they did failed or needed repair in the years we stayed at that house. In 2022 we had a brand new Mitsubishi outdoor unit and air handler installed to the tune of $18,821.94. Big splurge for us. We are just school teachers. I was told by the salesman, "You won't even have to think about this thing for ten years" The older one that came with the house we moved to was working fine and cooled awesomely, but I was trying to avoid the older unit dying all of a sudden and being in a sort of fire drill situation of needing to replace it suddenly. So based on reviews and the salesman's persuasiveness, we loaded in before we needed to. So far this dang thing has cost me $3560.31 in repair bills to keep it working. A tad humiliating. The unit only being three years old, it's like the bid should have been $23k, you know? The thing is that I'm told the refrigerant keeps leaking out of faulty seals. We also pay to be part of their club. There is some cute name for the club. It basically means you are paying for the privilege to get appointments to have your system worked on and maintained if they installed it, and the ability to call their after hours emergency line, from which I've heard nothing for two days of calling since this most recent leak got so bad the system is essentially a glorified fan currently. This three year $3560.31 cost to keep a brand new 'bullet proof' and energy efficient system functioning would have been higher, but the first time the refrigerant leaked out, after much debating back and fourth, the manager decided to warranty it. Their first move was to charge me for it. I don't t want to totally diminish the gesture on his part, but the gesture only came after I pleaded the sense of my case up the chain. I find it the decent move since the thing was so dang new. I just don't understand how someone there doesn't say, "This is odd, mediocre, and unacceptable and we're going to solve this for/with you" That hasn't happened yet, and I just had to call their emergency line as the refrigerant has leaked out again (haven’t heard back from them in two days so far), and the system isn't blowing very cold air or very warm air (this is the cycle when the refrigerant leaks out). So my three yer $3560.31 cost to keep this thing flying right is probably about to go up. Instead of spending nearly 20k to ‘not think about’ this system for ten years, we’ve had to think and stress about it a lot for three years, but/and pay through the dang nose to do so. Crikey. I fully believe all the five star reviews are valid. And all their techs (I've seen a few at this point) are always nice, and sound knowledgeable. Every tech who has came to the house to diagnose why the last person's sealing job hasn't held has thought they've sorted it out. I think if you get a typical product and install from them it'll be great. Most of the time it seems like they do a rad job from the beginning and you're good to go, which matches the reputation of these systems and Evergreen. I'm indulging a speculation here, but Evergreen may have an area of growth for the rare times they need to make something right when the install and product isn't executed well straight away. Which given reviews of their team and the reputation that Mitsubishi units enjoy, is probably rare for them. Our product and/or install has been a bit cursed, and no one is helping us solve this (I believe this is a fully solvable situation), although they are super duper polite and articulate as they come back out and shrug at the mystery of it all and then send us another invoice.

Always excellent experience - service tech Tristan was efficient and professional on a recent routine maintenance. Victoria, Heather, and Denise always cheerful and polite in scheduling regular and emergency appointments, and Evergreen checks in after appointments to make sure everything is okay and answer any questions; Mark handled this for our latest service.

Geraldo was courteous,friendly, ontime with phone call of ETA,professional and respectful of property. Contacted the office about a concern I had that has yet to be resolved with management.

Will’s routine maintenance on my units are thorough, he always arrives on time and polite and performed his work with care.

Super easy to schedule, was able to get an appointment for the next day. Technician Tristan was great. Friendly, on-time, got the job done right. However, replacement part ended up being twice as much as was quoted by the office when I called to schedule the day before. Not sure where the mix-up was, Evergreen installed the system originally so they should have known what part was needed. Felt like a bait and switch, but I paid it anyways since it needed to get done. I was already paying the $200 diagnostic for them just to come out and tell me what I already knew was broken. There has to be a better way.

The company that originally installed my gas furnace told me it needed to be replaced at just 11 years old. When it started acting up, I had four different HVAC companies come out for replacement quotes. Evergreen was the only one that took a different approach. Justin explained that it might be possible to repair and tune the furnace instead, that might give it another 5–10 years of life. When the furnace eventually stopped working, Kody came out, identified the failed part, replaced it, and now it’s running perfectly. We’ll be scheduling a tune-up soon. I really appreciate that Evergreen didn’t try to push a replacement like the others—they focused on an honest, cost-effective solution.

I’ve referred them multiple times in the past and I regret it! The person who gave a quote and made sure the inspections passed was fantastic along with all people I’ve spoken with at their office, but the work done is dangerous! We’re in the middle of renovating and found out they didn’t follow code and had cut through the sheathing of the wiring! They also damaged the pressure valve at the compressor and my husband had to order a replacement piece. My husband did a pressure test and found that one of the units had a leak (leaking nitrogen). Absolutely ridiculous for the price paid. Avoid Evergreen if you want to avoid an electrical fire in your home and want quality work.

I've been an Evergreen customer for installing and maintaining my gas furnace for many years. Today Cody came for an annual check-up and maintenance for my furnace, which is 13 years old and out of warantee. He did a terrific job explaining things and took several steps to help extend the life of the furnace. He exceeded my expectations.