Evergreen Home Heating and Energy

I got a mini split duct system installed and the folks at Evergreen were great. Communication was prompt and I never had to call back to check on the status. They informed us about the installation date, showed up, installed and left. They also cleaned up after themselves so there wasn't any debris lying around. It's been about a year since the installation and so far no problems.

We use a neighbor's HVAC company for maintenance of an old (17yo) furnace who just told us we have corrosion and several parts that "could go at any moment" so we should think about replacement but a better option would be to replace our entire furnace. Emailed a report. Not much explanation. Zero follow-up. So I happened to look at a sticker on the furnace, noticed that Evergreen had installed the AC unit in 2017, and decided to call them. Within 5 minutes, Victoria in Service taught me how to find my serial number and looked up all the furnace/AC info from 2017. She explained what each part did and sent me a quote with a couple of options.(Amazing!) I asked what a new furnace would cost and she arranged for Scott (sales) to come out the very next day. Turns out Scott actually sold the AC unit to the previous owner and he told me Evergreen's history. He asked when we started having issues with our furnace (technically never). It was obvious I was totally clueless so he was kind enough to take a look at the parts in question and gave me a fantastic tutorial about best practices and how good our high-efficiency furnace was in the process. He suggested different options and gave me a ballpark estimate on the replacement cost of a like unit (about 5 times more than replacing parts) so I could make an informed decision. Scott is an honest, straight shooter, and very knowledgeable about the industry. We're still deciding on what to replace since it ain't broke yet but I'm definitely calling Evergreen next time!

Had Evergreen replace our gas furnace with new high efficiency Heat pump to go with our solar power. We got quotes from 6 different companies in the area. Evergreen was not the lowest, but they seemed to be very knowledgeable and clear with their quotes (some gave of dozens of quotes, some just gave us a number with no details). They were also very quick and VERY good with communications (unlike some other contractors we had). They guys that came out to do the installation did a great job walking us through the project and made a suggestion after inspecting the space for a change to install that made perfect sense and made the install look even better. They completed the project on time and were great with inspection (soft fail that they addressed same day and got inspector to approve). Overall of all the projects we've done recently, the experience with Evergreen was the best. We've been very happy with the unit keeping our house both cool and warm. Update: After of no issues, Evergreen service called us up for free one year service. They came out made some changes and left with our system no longer working. Scheduled them to come back to figure out issue (suddenly broken water pump). They charged us $99 for return visit as well as additional work they did. While we are happy with the initial install, their service department comes across as unprofessional. They upsold us a service agreement but seriously considering cancelling that after our latest experience.

We've had a fantastic experience with Evergreen! They've been professional, prompt, and helpful at every turn. We loved working with John who helped us determine the right heat pump for our home. The installation team was excellent. And they recently took care of one minor issue covered under warranty. Fantastic customer experience and good value for money.

All stages of this furnace installation were outstanding. The initial home assessment was very advanced and detailed. the installation was smooth. Service, responsiveness, and follow through were outstanding. And the price was very competitive. So far, after about 5 weeks, I love my Trance furnace.

Kody came by to take a look at our mini split unit(s). Today that we were having a problem with. He was very professional and helped us figure out some issues we had with our unit. Appreciate the personal investment he had in helping us out.

I could not be more delighted with Evergreen Home Heating and Cooling. This summer, they completed two major upgrades at my Seattle home: • Replaced my outdated 125A panel with a new 200A, 40-space/80-circuit load center • Installed a Mitsubishi hybrid heat pump system (ducted air handler + mini-splits) After nearly 30 years in Seattle without AC, I made the switch to electric following PLIA’s abrupt termination of oil heat insurance coverage. If I was going to make the change, I wanted to do it right with future-proofing in mind: • Installed a 240V disconnect panel for a future hot tub • Preserved capacity for an EV charger • Left room for eventual kitchen circuit upgrades Evergreen supported me every step of the way. I came in with limited knowledge of modern HVAC and residential electrical systems. They patiently answered what I am sure they felt was an ungodly number of questions, turning the process into a true learning experience. I obtained four bids. Evergreen clearly stood out. The others raised red flags: • One proposed a system using outdated R-410A refrigerant without mentioning it’s being phased out (and without transparency about the implications). • Another offered a fully ducted system without inspecting my existing ductwork, which includes multiple undersized (<6") runs that would have caused excessive static pressure. • Yet another offered up a system comprised of obsolete equipment, probably trying to unload. • None of the others conducted formal load calculations or offered credible documentation supporting their system sizing or design. Why Evergreen won my confidence: • Proposed a smart hybrid solution: ducted air handler for main/basement zones + strategically located ductless units upstairs • Carefully evaluated my 1950s house and existing ductwork • Performed thorough load calcs and electrical sizing • Used in-house electricians, not subcontractors, which made the electrical upgrade far smoother Their electrical team handled everything in-house including: • New panel installation with proper AFCI/GFCI protection • New mast and emergency disconnect panel. • Load balancing and capacity planning • Ground rod installation and cold-water bonding • Hot tub disconnect panel. • Coordination with Seattle City Light. Special thanks to John M, Denise and Ryan respectively • Technically sharp, detail-oriented, and exceptionally responsive • For staying on top of all the moving pieces. Her coordination behind he scenes was key. • For stepping in when I was offered NEC code … that could have gotten ugly. Almost pulled out my go to Michael Madsen quote, who died 1 week later. Installation team (Justin, Jeff, Luis): • Absolute professionals who worked their tails off • Clearly took pride in getting things right, no shortcuts, high-quality craftsmanship • Took time to explain each phase of work as it progressed • The hot tub disconnect in particular was much more involved than I realized, and they handled it beautifully. Final result: • A high-performing, well-integrated HVAC system • A clean, code-compliant, and future-ready electrical panel • An install that genuinely looks and feels custom to my home Like any older home, mine came with quirks and unique challenges, but Evergreen navigated them with professionalism, friendliness and flexibility. I highly recommend Evergreen to anyone looking to upgrade their heating/cooling. Mike

Very professional, timely and fast. Ben and his team were great!

Stuart was a fantastic tech who tuned my furnace, inspecting all parts carefully, thoroughly cleaning my electrostatic air filters, all while treating my property w respect - no dirty handprints on my white walls, or marks on basement floor, or scuffing walls carrying bulky equipment down narrow hallways. He was friendly, patient w all my questions, kind, went out of his way to ensure I was satisfied w the work. Just terrific!

Evergreen did a wonderful job repairing my heat pump! Ani was my tech, and he quickly identified the problem and got my heat back up and running in the coldest time of the year! He was also extremely knowledgeable and was able to explain everything to me clearly. Would highly recommend!