Estes Express Lines

Good morning I had a delivery scheduled for today at my second home in Flagstaff and I called the Phoenix dispatch and talked to Jenna who was incredible. She went the extra mile. She got me the delivery guys’s phone number so my person up in Flagstaff could directly talk to the delivery guy and organize and make everybody productive. I can’t say enough great things about my experience today.

Packaged arrived at their Phoenix location on the 18th and the tracker showed that the package was just sat there for 2 days. I called on the 20th and they told me that I had to schedule a drop off time. In no way, shape, or form was I aware of that. Apparently it takes their warehouse guys 2 days to offload a trailer lol. Soonest they could do the delivery was today the 24th and let me know their driver would give me a courtesy call one hour before arriving. Saw my phone ring today and caller ID said “Estes” and I was hyped, only to be greeted by a nice woman who said “I guess they couldn’t fit your package on the truck so we’ll have to reschedule for tomorrow”…what’s the point of scheduling anything with you guys? I hope I don’t ever have to deal with a company that uses this place as a third-party delivery service again. Keep in mind I’m located 40 minutes from the warehouse, and they won’t allow you to come pick up your package same day.

The asian, who left the voicemail thought I was in a chinese restaurant and tried to get me in and out as fast as she could. She spoke faster than the speed of sound and I couldn't understand a single word.She said I had to listen to my voicemail six times 27 times before I could figure out what the tracking number was. Then, I had to wait ten days before I even knew my package was there. Instead of shipping, it like they were supposed to they expected me to call them to verify the address when I buy something on.Ebay, and I pay for it and I give them an address.Everything's done, and they're supposed to deliver it.But no, they couldn't do that, could they. So I talked to some inept employee which is probably easy to find with that company.I told her to send me an email to verify the address.She sends me an email verifying the phone call, but forgot to verify the address.These people are screwed up.Use anybody but these people

I called the corporate office back east. The gentleman was amazing. He really offered exemplary customer service. Their shipping company picked up a delivery for me from a Home Depot purchase of a sofa. That's where the exemplary service ended. I didn't know my sofa had been delivered until I read my email telling me so. The delivery crew didn't ring my doorbell, knock on my door or get my signature for the delivery. My sofa was delivered on a pallet at the front of my driveway. Im 65 years old and my neighbors all work. I have dollies, but I had to get the sofa on the dollies and to my front door and through the door on its side and then into the house. I had to get it into my living room, tear off the packaging, find the legs, install the legs and position it in the room. The sofa is over 200 lbs. I'm 130 lbs and by no means muscular. Took me an hour and I was greased up from head to toe from the dirty packaging. I hope this isn't the level of service Estes provides normally. If it is, Home Depot needs to reconsider using them in the future.

We enjoyed delivering our load to Estes Phoenix,AZ Ms.Lucy in the office at the window was so nice and very helpful showed us were to take our paperwork and Mr.Nick got us fixed right up. We definitely enjoy people like these 2 great customer service.

DO NOT under ANY circumstances ship with this company. I needed an expedited shipment from AZ to CA for a video shoot and I was promised it would get there in time. Not only did they pick my freight up 2 days late (because they didn't have a forklift available) but when it arrived at their warehouse in CA, they NEVER made the delivery. They didn't contact me and it took me over 3 hours to finally get ahold of them to find out why they were holding my delivery. They didn't deliver it because they never received payment, although both the driver AND worker who set up my order told me that payment would be collected at the drop off. AFTER the delivery missed the video shoot, they refused to release my freight until they received payment. They held the freight while they took over 2 weeks to handle my dispute. Once I settled with them and agreed to pay for the shipment THERE and back because I just wanted my property back, they added fines on top for them storing my property for that entire time. Even more frustrating is their customer service is awful and slow.

If would be a zero if available. We ordered a grill from Atlanta GA and the company used Estes Express (joke) Lines. The company email came I I checked and was delivered 3/24 into Phoenix! Waited for the call, text or email for delivery date. I would say I was patient but 1 week sitting and no communication I called 30th. They said we tried to deliver 24th. What? No one notified me on a delivery date or time. The lady didn’t see any notes of anyone letting me know. Of course the day I did my errands and wasn’t home. No note on door of attempted delivery, I had no idea if they really came by. Called 30th and seemed like the lady was getting it done today so I called 2pm to see what time to expect them. Not out for delivery but there website says it is. First person gave me the Phoenix facility number. I was offered next Tuesday delivery, say what????? I asked for a manager and was put on hold approximately 15 minutes and lady says will be delivered tomorrow. It better be. Again no call, text, email or note of attempted delivery or that they were coming or to set anything up. Someone dropped the ball on this delivery. Poor follow through by this company on deliveries.

If I could give negative stars I would. Had 2 pallets shipped from California to Phoenix thru Estes. The pallets sat at their Phoenix terminal for 2 days before being dispatched. Once delivered, only 1 pallet arrived. Contacted them right away and was assured that the other pallet would be delivered the next day. Never happened. Called again and was told that they had lost the pallet and would let me know when they located it. 2 days later not a call back so I called again. I was told it was still lost, and that it would be delivered once they found it. A week later they attempted to deliver the lost pallet. By this time, a replacement shipment had already arrived from a RELIABLE freight company. No communication from Estes, and horrible customer service. If you want to receive your items in a timely matter, stay away from these folks.

Worst delivery company! Home Depot is making a huge mistake by using this company. I had an order delivered and 1 box was missing. I've tried to contact them multiple times, they always say they're "looking for it". The manager refused to talk to us on the phone because "she doesn't take calls" corporate was very rude and unhelpful. I've contacted Home Depot customer service and they were amazing! They gave us a refund right away. I hope Home Depot stops using this company for their deliveries.

This terminal has redeemed themselves on our latest order. Really impressed by the quick turnaround on delivery appointment setting this go. HUGE improvement from the last order and much appreciated by all.