Estes Express Lines

I just received a LTL... My delivery was early. 👍Sean and Patrick were super awesome and professional. They both have terrific attitudes. All deliveries should be as smooth and seemless as this one. I highly recommend without hesitation Sean and Patrick at Estes for your delivery needs.

Estes quoted 5 business days for delivery. Today is the quoted delivery day (5 business days after pickup) and my shipment is not even half way to the destination. It shipped from NY for AZ and is currently in St Louis. It took them 5 days to go less than 1000 miles and now it’s just sitting at the dock in St Louis with another 1200 miles to go to the destination. I will never ship with Estes again. If you need one-week shipping across the US, go with Roadrunner. Cheaper and (evidently) faster.

The worst shipping company you could ask for. I placed an order for an item on Thursday (April 7th). It was shipped Friday (April 8th). The Phoenix terminal for Estes received it on Monday (April 11th) and claimed it would be delivered on Tuesday (April 12th). It is now Friday (April 15th) and I haven't received my item yet. I called the customer service line and the representative on the phone told me the Phoenix Terminal was waiting for a smaller truck???? And I needed to schedule a delivery. If a delivery needed to be scheduled, NO ONE reached out to tell me this. This product has been sitting in their terminal for 5 days and NO ONE thought to call and schedule a delivery??? I had to call in and schedule the delivery myself, and they can't deliver it for another several days. I won't receive my item until April 19th. It takes 7 days for this company to travel 30 miles. Save yourself the hassle--just order things from Amazon. At least the product will get to you.

I ordered several rolls of insulation from Home Depot.... Unfortunately for me this is who was chosen for delivery ... I was contacted by a rep about setting up a delivery to schedule apt ok no problem I thought.. It had been several hours since waiting a nothing ?? So I contacted them because online service said it wasn’t out for delivery??? But the employee said it would be delivered today !!! At the end of the day the company called to inform me I would have to reschedule because packages never loaded on vehicles ??? This is a joke of a company !!! It also appears that it happens all the time !!!!!!

A week late and after getting promised by a lady at the local terminal that the item would deliver Saturday it still didn't show. I waited around all day. Didn't arrive until Monday. This company has some major problems. Avoid.

Bs people slow work not telling the truth and takes hours to unload even if you are in the dock

To bad Home Depot uses this company. Order a large vanity list the package for two weeks. Then they called to schedule for a Sat delivery so we canceled our plans for the weekend. They call 30mins for delivery and demanded 600.00 in fees on a free delivery. I stated it was a free delivery and had receipts and documentation. They refused come. When I call into the hub they stated they had no manager on duty and was insulting when I asked how they could be open with no management in the office. When I call back with a Home Depot rep on the line the refused to answer. Guess I won’t be using this carrier for any of my business needs. The whole situation sounded and felt like a scam.

Every time we get shipments from the East coast they have to come through here before heading up north (understandably). But it always takes days to unload and they're always 'backed up/behind'. Then when you try to call the customer service line the phone just rings and rings and rings. When you finally do get someone, they keep 'accidentally' hanging up on you. I tried the online chat and the lady was useless, said to call the number I've already been calling. I called the corporate customer service and was on hold for an hour before just giving up. Absolutely ridiculous. Where is our material? Sitting on a truck somewhere nearby waiting to be unloaded when it was due a week ago. SMH.

I can't even say at this point that I would give this company one star, at this moment I have not received my order. The company has had my merchandise since 07/08/2020 in Phoenix. I spoke to them over the phone, I called them and they told me that someone would be calling me to schedule a delivery appointment. The next week I called once again, I never received a call by the way, then they said they would be able to deliver it that Friday between the hours of 10 to 3. Well 4:00 rolled around and I heard nothing so again I called and was told that they just couldn't make it and I would have to schedule a new appointment which was when they could fit me in after others, equivalent to sending someone to the back of the line. Well I scheduled for the following Tuesday, which is today and I called them just to confirm if they would indeed be coming between 10 and 3 after multiple times on hold I was informed that it looks like they are not going to make it and it would be researched and I would receive a call within two hours or I could call them at their extension. Well two hours has passed........

I have called several times just to get the run around, I have health issues and sitting on a cold floor waiting for my furniture. Was told last Thursday I would be put on priority list because of my health issues. Called today because I was also told I’d receive a call to make an appointment today Monday February 8th to have my furniture delivered today or tomorrow. And when I called I was told I should’ve never been told that. Ok. Sign up every day for tracking information and don’t receive for 2-3 days. My furniture has been sitting at the hub since 640 am sat morning. And then I still have to wait until Friday. Y’all’s customer service is the worst ever . And I ordered 3000 dollars worth of furniture from Sam’s club. And you say that y’all are known for great service that’s a joke. Ya know part of being a great company is getting clients stuff to them even before delivery date . If it’s there get it to the people. Because that’s one way you’re gonna earn better reviews and stars etc. I ordered furniture through Amazon and it got here quicker than y’all. Wow. Tells ya something there.