Estes Express Lines

This is such a terrible company. Every time I order something large it seems to get delivered by them. This means it is sure to be over a week late, have issues with the drivers calling saying they are delivering and never showing up. There reps seem to have no ability to fix it or any remorse for the problems they cause other companies by not delivering on the tge scheduled dates. If there was a way to avoid them I sure would.

I can't even say at this point that I would give this company one star, at this moment I have not received my order. The company has had my merchandise since 07/08/2020 in Phoenix. I spoke to them over the phone, I called them and they told me that someone would be calling me to schedule a delivery appointment. The next week I called once again, I never received a call by the way, then they said they would be able to deliver it that Friday between the hours of 10 to 3. Well 4:00 rolled around and I heard nothing so again I called and was told that they just couldn't make it and I would have to schedule a new appointment which was when they could fit me in after others, equivalent to sending someone to the back of the line. Well I scheduled for the following Tuesday, which is today and I called them just to confirm if they would indeed be coming between 10 and 3 after multiple times on hold I was informed that it looks like they are not going to make it and it would be researched and I would receive a call within two hours or I could call them at their extension. Well two hours has passed........

I have called several times just to get the run around, I have health issues and sitting on a cold floor waiting for my furniture. Was told last Thursday I would be put on priority list because of my health issues. Called today because I was also told I’d receive a call to make an appointment today Monday February 8th to have my furniture delivered today or tomorrow. And when I called I was told I should’ve never been told that. Ok. Sign up every day for tracking information and don’t receive for 2-3 days. My furniture has been sitting at the hub since 640 am sat morning. And then I still have to wait until Friday. Y’all’s customer service is the worst ever . And I ordered 3000 dollars worth of furniture from Sam’s club. And you say that y’all are known for great service that’s a joke. Ya know part of being a great company is getting clients stuff to them even before delivery date . If it’s there get it to the people. Because that’s one way you’re gonna earn better reviews and stars etc. I ordered furniture through Amazon and it got here quicker than y’all. Wow. Tells ya something there.

The worst shipping company you could ask for. I placed an order for an item on Thursday (April 7th). It was shipped Friday (April 8th). The Phoenix terminal for Estes received it on Monday (April 11th) and claimed it would be delivered on Tuesday (April 12th). It is now Friday (April 15th) and I haven't received my item yet. I called the customer service line and the representative on the phone told me the Phoenix Terminal was waiting for a smaller truck???? And I needed to schedule a delivery. If a delivery needed to be scheduled, NO ONE reached out to tell me this. This product has been sitting in their terminal for 5 days and NO ONE thought to call and schedule a delivery??? I had to call in and schedule the delivery myself, and they can't deliver it for another several days. I won't receive my item until April 19th. It takes 7 days for this company to travel 30 miles. Save yourself the hassle--just order things from Amazon. At least the product will get to you.

Estes quoted 5 business days for delivery. Today is the quoted delivery day (5 business days after pickup) and my shipment is not even half way to the destination. It shipped from NY for AZ and is currently in St Louis. It took them 5 days to go less than 1000 miles and now it’s just sitting at the dock in St Louis with another 1200 miles to go to the destination. I will never ship with Estes again. If you need one-week shipping across the US, go with Roadrunner. Cheaper and (evidently) faster.

I just received a LTL... My delivery was early. 👍Sean and Patrick were super awesome and professional. They both have terrific attitudes. All deliveries should be as smooth and seemless as this one. I highly recommend without hesitation Sean and Patrick at Estes for your delivery needs.

it took several phone call to finally find my shipment one lady was very rude and said they were to busy and it could take 24 to 48 hrs to get me an answer as to when my package might arrive. my package was 5 days later than they said the shipment would take very poor customer service,

My shipment arrived at the depot on Jan 24th. They called me on Wednesday the 26th to schedule delivery. My appointment was 10am to 3pm on Friday the 28th. Around 1130 Friday morning, I get a call saying they need to reschedule because the crates wouldn't fit on the truck with the other deliveries. Fine. When? Tomorrow between 9am and noon. Fine. When they didn't show up at 12, I called. Guess what?? THEYRE CLOSED! so now instead of having help unloading, 2 days in a row, I have to figure something out, whenever it gets rescheduled. Which probably won't be Monday, since I'm guessing those deliveries were already scheduled Thursday or Friday. I left a message, so we'll see.

FAST ATTENTION. NICE PEOPLE. THANKS GUYS. EL TIBURÓN 🦈 VEGA

This is the worst shipping experience we have ever had. Our floors were shipped through Estes from Home Depot. We called on Auguest 31st to see what was going on. They told us they didnt have a phone number. My husband gave them the phone number and we were told we would get a call by the next day to schedule delivery. We didnt get a call. So we call again. Same story, they dont have our number. We give them our number for a second time and they say we will get a call sometime the next day to schedule delivery. It is the 6th at this point which was the latest that the flooring would be delivered. Still no call. So we call AGAIN. They tell us the residental branch of the company has had our floors since the 1st but didnt have a phone number to call. So we give them our number for A THIRD TIME and they tell us we will get a call later that day. Shocker, we didnt recieve a call. So we call today again and they tell us they will call back. We had to have home depot call them for someone to finally reach back out. We finally scheduled a delivery date for tomorrow, the 8th with a window from 8 am to 5 pm. It is still 2 days after the latest date they were supposed to be delivered but at least we were getting them. BUT now we recieved a phone call that we would not be getting the floors until friday the 9th because the driver "doesnt do our area tomorrow". This is absolutely infuriating. All of our plans for our project had to be pushed back. We've now lost money and Estes has basically been holding our flooring hostage for a full week. Hopefully our floors actually get delivered on Friday but at this point I doubt it. I dont know how this company is still in business.