Avis Car Rental

It is incredible how companies that steal money from users are still in force. The worst experience I have had with this Rent A car. After renting a vehicle at a price then in the invoice they include everything they want and you end up paying triple.

One of the worst places to rent a car. Got it in a dark basement, after they splash water on it to make it look they are nice and clean my car - but the truth is that they try to blur all the scratches on the car, and in the dark basement we couldn't see them - only when we got outside. When we returned the car, we were charged $50. Since then I try to reach avis to get a receipt or understand why they charged me like that but no one answered. Also we got a car with almost no oil. We eventually made it without the oil warning light being turned on.

These comments are specifically about our awful experience with the Boston Downtown office, the car only 1/8th of a tank of gas, meaning the obligation of properly fuelling the car became the customers (ours) immediate problem, we were offered a large minivan that was fully fuelled as an option, but this was overkill for just two people travelling, overall I found the attitude of the desk clerk was really unhelpful and dismissive, no customer service skills, just a take it or leave it attitude. The attitude of the guy in the pick-up area in the car-park was even worse, in fact shocking. He was slouched on a chair checking his smartphone, when he saw us arrive he didn't get up to greet us but waved his hand at us beckoning us to go to him, when I didn't move towards him he waved his hand again and this time actually used words/grunts to communicate instead of just waving his hand, whilst still slouched in his chair. There was no proper handover of the car, no walk-around the car to check for dents/scrapes, we were just handed the keys. The car was in a badly lit space and not easy to check properly. The car had not been cleaned, the windscreen and front end of the car were covered in dead bugs. I asked the same guy to at least clean the screen, which was done begrudgingly and a general hosing of the car with water. Our pick-up of the car seemed to be a major inconvenience to this Avis staffer and I doubt he has had any customer service training. This office and the staff are a really terrible advertisement for the Avis brand. The car itself was great and did its job, the return-handover process at Logan Airport was 100% opposite to the pick-up experience. At Logan it was slick, the Avis staffer was really polite, friendly and professional, which is what I would expect from Avis.

Radouane and Mi Mi were FANTASTIC, thanks for your help! great service 🙂

Once again. Having issues. I was ask about my credit card on account. Customer care didn't see that I was using the same credit card on my account until I show him. 10/16/2025 5:37 pm. Very frustrated

Horrible horrible service. Came in the morning and was told no car available. There was a guy in front without any reservation and just walked in took the car. Leaving long line behinds all with reservations. We planned a day trip. Feel sorry for the customers with luggage who might reserve hotels and other plans. There is no any notice or email saying no car before picking up. Avoid this place or even Avis if you can.

This is my third time renting Avis in Boston and each time my experience has been horrible. Every single time cars have been gross with crumbs and dirt on the seats, cup holders, etc. dust inside and outside the car. I have had to spend 20 mins every time just cleaning the car that should have come clean in the first place. In my second rental, the check engine light and tire pressure lights both came on after driving out of the garage. We had to drive back and the guy didn't seem to care and told us not to worry about the lights. He got them turned off but I didn't think he fixed whatever the issue was causing them to be on. We wasted 2 hrs and drove scared the whole trip that the car would break down. Third time, I had a car reserved to go hiking in the mountains with snow and ice for 8am, when I get there there guy says "all we have are mini vans... There are more cars getting delivered in an hour but you never know how long it will take"... There is a reason to make reservations and it is to have the case you need available at the time you reserved it for. We had to go with the mini van because of time crunch. Both the guy at the front desk and the guy in the garage confirmed the car is AWD... but it wasn't... We didn't trust them so we did break tests in the snowy regions when we got there... We had to cancel some parts of our trip because we didn't want to risk taking a front wheel drive car and sliding of the road

Just waited 3 hours for a passenger van that never showed. The attendant at the desk gave no indication there was an issue with the reservation when I check in at the desk an hour and a half before the reservation time. Once the time arrived I was told the car wasn’t there and they didn’t know what they could do. The manager Korrie McIntyre offered zero help. Just all around embarrassing level of service. Now I get to catch an uber and back to the airport on my own dime to find a backup. Thank you for nothing Korrie.

Radovane helped us with our reservation and our pick up went smoothly. Thanks!

Excellent service, appreciate all the help from Radouane. He was very helpful with my needs. I definitely recommend working with this budget you will not regret it!!!!! It was a pleasure Radouane!!!