Avis Car Rental

This is regarding a rental in September 2021 but still unresolved as of right now. I rented a car which had a HOLE in the storage cabinet between the driver and passenger seat. When I picked up the car, there was no notification or precaution on that (obviously it’s been there for a long time and nobody noticed). I put my keys in there one evening and drove home, and the key just fell down to the bottom and there was no way I could get it out that night. I had to return to the rental location the next day and requested it to be fixed. I also requested to change to a different car because I felt unsafe, but the counter representative was very rude and declined my request. I was very unsatisfied with this experience. I have rented a couple times with this location before and always appreciated them. But this is how they treat their customers who they want to do business with. I would not want to rent with them again.

Great service! Highly recommend.

Insanely understaffed (one desk for Avis and one for Budget) and half the time there aren’t any cars so there’s a large line to even get a car. If you go here for rental, leave at least an hour to stand in line or wait for an available car.

The guy at the reception has a constantly bad day and should never work with other humans. The car was dirty and probably never cleaned (as usual).

Budget-Avis, Government Centre, Boston. Don’t go there. Awful shambles. No place to off load luggage. No place for a taxi to wait while you get organized to transfer the luggage. No place to breathe because Security Guards in the area seem determined to move you on whether you’re ready or not. Worse, they won’t have the class of vehicle you’re been led to expect. Worse still, you will be expected to inspect the vehicle they do foist on you in double quick time in a DIMLY LIT underground garage. Worse even than that – and yes, it is possible for worse to occur – you will discover that the counter clerk has marked the car as undamaged AFTER you have unwittingly signed the form. (No doubt this was merely a mistake???) Oh, and they won’t have kept up the maintenance so it will cost you time and angst chasing their conflicting telephone instructions about a ‘check engine’ light. Oh, and the GPS they rented you at very nearly the same cost per day as the vehicle itself didn’t work – which again will cost you time, and angst, and additional roaming charges in order to find unfamiliar locations. If you can see anything at all encouraging in that experience, go for it. We WON’T – EVER AGAIN.

I am writing to express my extreme disappointment and outrage regarding a recent incident that transpired at the Avis location at 1 Center Plaza, Boston, MA 02108. On Thursday May 18th, 2023 around 11:45 am, my family and I picked up a rental vehicle from your establishment, only to be subjected to a shocking display of abuse and verbal assault by an Avis parking attendant named L.A. As responsible renters, we were conducting a routine inspection of the vehicle before departing. However, L.A. approached us in a hostile manner, using abusive language and questioning our intentions for taking pictures of the vehicle. This behavior was completely unwarranted and unprofessional. To exacerbate the situation, L.A. demanded that we vacate the parking spot, despite numerous available spaces nearby. We attempted to explain our documentation process, but he remained unresponsive and continued to escalate his harassment. Not only did L.A. insult and belittle us, but he also directed foul remarks towards my wife and our entire family. This reprehensible behavior is utterly unacceptable and has left us deeply traumatized, on what is supposed to be a very special occasion celebrating my daughter’s PhD graduation. We have been loyal customers of Avis for an extensive period, both globally and at this specific location, and have never encountered such deplorable treatment anywhere before. Moreover, it is important to note that the situation became even more alarming, as L.A. displayed physical aggression towards me. He was ready to physically assault me, but thankfully, my son and other employees intervened to deescalate the situation. This incident has left us shaken and deeply concerned for our safety. Due to this distressing incident and the subsequent feeling of insecurity, we no longer feel safe returning to the Avis location at 1 Center Plaza. The actions of your employee have shattered our trust and confidence in the Avis brand. We trust that you will understand the gravity of this situation and take immediate action to address our concerns.

Nobody care about their job in this company, the customer service is terrible, they talk to you like their little dogs. When you rent a car for 24h, no car is available when you arrive at their office and they tell you nicely that you need to wait 2h , and also you will get a smaller car.... And no apologies, they don't give a shit....

This office should be shut down for terrible, incompetent service and unsafe, dirty vehicles. I rented a car from them this week for a quick trip out of town. Picking up the car, I waited 1 hour 15 minutes in line (there were only 3 parties ahead of me). The service associates moved at a snail's pace and had to re-do work multiple times when customers called attention to mistakes. Picking up my vehicle, there was a huge scratch and dent in the side door - when I asked the garage employee to amend my paperwork (which said there was no damage to the vehicle) so I wouldn't be charged for the damage when I returned the car, he was rude and initially tried to say there was no damage **BE WARY WHEN YOU DO YOUR INITIAL CHECK OF YOUR VEHICLE** The vehicle itself had transmission issues and difficulty shifting - It felt like it had not been serviced and was unsafe to drive. What's more it was dirty on the inside with food spills and sticky areas across the seat, console, and doors. When I then returned my vehicle, they charged me a different rate than the rate I had reserved online - a price difference of >$150 more than what I initially paid. When I pointed this out to the service associate, she said "Sometimes that just happens, it has to do with when you return the vehicle. It's not really our fault, but I guess I can change that". She removed the charge, but was hostile and rude and offered nothing even remotely resembling an apology.

All was well until it was time to return the car. I rented it for one month to commute to a community hospital for work. I just finished my night shift and showed up at 7:40am to the gate, where the attended was parking cars. He saw me and began shouting "8 o'clock! 8 o'clock!" He then told me harshly to go sit in my car and wait. So here I am with 5 minutes remaining waiting to walk home to sleep. I spent nearly $1000 for their car, treated it with respect only to be waved off. Customer service is definitely not an Avis specialty. I'll stick to enterprise where they bend over backwards to accommodate.

Avis didn't have attendees at car return to check in cars. Left car in cue and they lost the car in the car return cue line. Rented from them again and they sent me an email confirmation, which I didn't receive instantaneously (20 min later). They should be handing a paper receipt to every customer to confirm the return of the car.