Avis Car Rental

Budget-Avis, Government Centre, Boston. Don’t go there. Awful shambles. No place to off load luggage. No place for a taxi to wait while you get organized to transfer the luggage. No place to breathe because Security Guards in the area seem determined to move you on whether you’re ready or not. Worse, they won’t have the class of vehicle you’re been led to expect. Worse still, you will be expected to inspect the vehicle they do foist on you in double quick time in a DIMLY LIT underground garage. Worse even than that – and yes, it is possible for worse to occur – you will discover that the counter clerk has marked the car as undamaged AFTER you have unwittingly signed the form. (No doubt this was merely a mistake???) Oh, and they won’t have kept up the maintenance so it will cost you time and angst chasing their conflicting telephone instructions about a ‘check engine’ light. Oh, and the GPS they rented you at very nearly the same cost per day as the vehicle itself didn’t work – which again will cost you time, and angst, and additional roaming charges in order to find unfamiliar locations. If you can see anything at all encouraging in that experience, go for it. We WON’T – EVER AGAIN.

Great experience renting from Avis at the Government Center / Center Plaza location in Boston. Easy, efficient, friendly and professional. Raduoane at the desk offered excellent customer service and was able to answer all my questions (about toll roads, etc.) and the people at the car pick up / drop area were so friendly and helpful. This is my 2nd time to rent from this location & I highly recommend! It is a quick 10 minute Uber to the airport, minus the airport car rental fees & hassle!

This location was the worst I’ve ever experienced in USA. The car had check engine light, bumper was disconnecting from front panel, car was filthy inside and out. This is no exaggeration. The man in the garage was unpleasant and lazy. He made me feel very uncomfortable when I voiced my dislike for the car condition and asked why did I go there then. I’m not going to make this long. I would just say If you care about what your paying for and service avoid this dirty location. My drop off was just as annoying as the pick up and I will be requesting a refund.

Yesterday I went to Avis to return the 2nd car I had rented this month from this location. The attendant was talking to another customer as I pulled in. I waited for him to acknowledge me and direct me where to park the car. He never turned to help so I proceeded to park in the area where I was previously told to park my returned car. As I was removing my personal items from the car, the attendant appeared and started yelling and telling me to move the car to a different area. I grabbed my last few items and asked again, where should I park? The parking attendant became upset and started telling me I should not have parked there and to go where the tools were on the ground and where he was cleaning. I told him that parking around all of those tools was too risky and I was not comfortable with that. He really blew up at that point. He started screaming, waving his hands and using racial slurs. I asked if he called me a n***** and he just retreated into the car. I asked for his name and he refused to give me his name. I decided to go inside and file a complaint with the manager. As I was calmly relaying what happened to the attendant behind the desk, the parking attendant came into the office and started yelling and screaming, waving his arms and putting his hands in my face. He refused to stop even after the other employee repeatedly asked him to calm down and leave the office. The woman behind the counter appeared shocked. She apologized and tried to call the manager. He was not available, but she promised to tell him everything the next day. If I do not get any satisfaction I will notify the WBZ ITeam, NBC Boston Consumer Complaints and ABC News Fixer. I have read through many reviews for this Avis location and the parking attendant is rude to many people! If they value return business this person needs to be removed!

Great service! Highly recommend.

Insanely understaffed (one desk for Avis and one for Budget) and half the time there aren’t any cars so there’s a large line to even get a car. If you go here for rental, leave at least an hour to stand in line or wait for an available car.

The guy at the reception has a constantly bad day and should never work with other humans. The car was dirty and probably never cleaned (as usual).

This office should be shut down for terrible, incompetent service and unsafe, dirty vehicles. I rented a car from them this week for a quick trip out of town. Picking up the car, I waited 1 hour 15 minutes in line (there were only 3 parties ahead of me). The service associates moved at a snail's pace and had to re-do work multiple times when customers called attention to mistakes. Picking up my vehicle, there was a huge scratch and dent in the side door - when I asked the garage employee to amend my paperwork (which said there was no damage to the vehicle) so I wouldn't be charged for the damage when I returned the car, he was rude and initially tried to say there was no damage **BE WARY WHEN YOU DO YOUR INITIAL CHECK OF YOUR VEHICLE** The vehicle itself had transmission issues and difficulty shifting - It felt like it had not been serviced and was unsafe to drive. What's more it was dirty on the inside with food spills and sticky areas across the seat, console, and doors. When I then returned my vehicle, they charged me a different rate than the rate I had reserved online - a price difference of >$150 more than what I initially paid. When I pointed this out to the service associate, she said "Sometimes that just happens, it has to do with when you return the vehicle. It's not really our fault, but I guess I can change that". She removed the charge, but was hostile and rude and offered nothing even remotely resembling an apology.

Avis didn't have attendees at car return to check in cars. Left car in cue and they lost the car in the car return cue line. Rented from them again and they sent me an email confirmation, which I didn't receive instantaneously (20 min later). They should be handing a paper receipt to every customer to confirm the return of the car.

All was well until it was time to return the car. I rented it for one month to commute to a community hospital for work. I just finished my night shift and showed up at 7:40am to the gate, where the attended was parking cars. He saw me and began shouting "8 o'clock! 8 o'clock!" He then told me harshly to go sit in my car and wait. So here I am with 5 minutes remaining waiting to walk home to sleep. I spent nearly $1000 for their car, treated it with respect only to be waved off. Customer service is definitely not an Avis specialty. I'll stick to enterprise where they bend over backwards to accommodate.