Audi Chicago Service Center

Channing Greene is a super sales consultant and I am super pleased with my new car. The purchase was easy and the car is amazing. Audi Chicago you rock !

Great quality of service when working with my car. Also the fact of having a waiting room with all kind of amenities to chill and relax while waiting for your car I consider is such a great idea!

I have had nothing but great experiences here at Fletcher Jones Audi Service center since my first Audi vehicle. I used to have an A3 and they always took care of that vehicle with all its maintenance that was needed. Years later, I upgraded to an A4 and Samir, my service advisor took care of me and gave nothing but excellent service. I truly hope he gets recognized at his workplace for his hard work and excellent communication. Will continue to keep coming here to get all the work done on my car!

Needed to get my car serviced for a check engine light. After reviewing invoice and looking up parts that were replaced found that they are marking up parts by almost double compared to what Audi themselves will sell to you. Totally ridiculous parts pricing as well as labor which is over $300/hr. Learned my lesson and will avoid this dealership in the future.

Very pleased with access to Audi service and their ability to quickly handle the recalls as well as check the brake systems. Friendly service team.

Always a pleasure working with the Audi Chicago service team. My service specialist, Mike does a great job communicating promptly and effectively from start to finish… much appreciated!

I've been very happy with the service provided by the service consultant I have worked with for a few years, Daniel and the service I received by your technicians. Daniel is incredibly helpful and informative and customer service focused. With the recent changes to ownership, this location has become very consumer unfriendly - charging a 3% service charge to use a credit card. Not a fee I would expect to be charged by a high end retailer who is charging thousands of dollars for service at each visit. And then when i tried to pay via a method other than credit card to avoid the service charge, they have decided to no longer take checks.... which I used when i bought the car from this dealership a few years ago. With these changes, I'm not sure I will continue to use them for my Audi service needs and will explore other locations who have overall more customer friendly policies.

My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life.

Vanessa was very helpful throughout my service experience. She was extremely communicative, helped me secure a loaner right away when a part needed to be ordered, and kept me consistently updated on the status of my repair. I really appreciated her professionalism and support.

I’ve came for oil change at Audi Dealership. And everything was good. But after I got home I noticed a scratch on the front of my car in the middle between the doors.