Audi Chicago Service Center

Erick went above and beyond to make sure my service experience was worth coming back for. Fast service, reasonable prices, and most importantly, repaired an issue on my car I wasn't able to figure out for weeks. Thank you Erick! Would definitely recommend bringing your Audi here for any service needed.

Started off shaky, after I was told that the issue I was having would cost a pretty penny. To top it off I was informed that my warranty had just expired the previous month. The service advisor stepped up and informed me that he would submit a request to Audi. That request would cover the cost of my issue. Guess what!! Audi approved the request and I didn’t pay a dime! I have to give a shoutout to Servando Lopez!!! Thank you very much! Truly appreciate everything you did for me! It’s Christmas time and that was a great Christmas gift! Thank you AUDI!!!

ZERO STARS >>>>>> CUSTOMER SERVICE Now this review is one that should've been made the fourth time I had a bad experience here, but this one here is just unacceptable. I came here to get my tire replaced because I bought my tires from here. I'm just getting my car back a little before closing time at 7 PM today from June 13 at 10:45 AM. The customer service agent (initials M.A.) which I've dealt with numerous times I've always had the same miscommunication problems, misquotes, paperwork mistakes, text message mistakes for work to be done or pricing. I literally have to explain I have a warranty to get the price reduced. It's like if I didn't say anything they were gonna just charge me anything. The only reason I came here was to get the tire changed which was covered with the road hazard warranty because I bought them here. The night before I had a flat I went to a tire shop. I personally watched the guy take my tire off and put it back on with no struggle. After my car been at Audi for 24 hours and I finally get the clarification that I wouldn't be charged anything for the tire replacement, I get a call from the agent (M.A.)stating my bolt is stripped and they can't get it off first he said he noticed it was stripped and I'll have to get a extraction which would be a hour of labor which is 280 something dollars. He basically said he didn't touch it, but he did touch it. For some reason, I didn't get a video or a picture of this work that I paid $300 for. and you can see from the photograph, this is how my car was returned to me. (sidenote) the first time I dealt with this said rep M.A., I had a chain on with a medallion of a crab that represents cancer zodiac sign. He mentioned something about it. And since then we've had a miscommunication and it's like he's trying to give me a hard time. Don't know if it's because he doesn't like cancers.??? Who knows. but I know one thing I don't feel right about the interactions I've had with this rep and I definitely feel very uncomfortable about this work as you can see from the photograph. THIS is the worst customer service experience overall as a Audi customer and just being a consumer. I just paid $300 to extract a bolt that I don't believe was stripped. I believe its possible it showed signs of wear, and it's a play on a blind charge. I physically watched the last person that touched it and he didn't strip it. It came off and put back on with no problem. customer service plus the time and the misinformation and edifying I had to do about a basic tire replacement in text messages with the rep makes me not trustworthy with the integrity of this service. I feel like my bolt was not stripped and this is what took so long. I even asked the rep to make sure they leave the $300 bolt in the car. I couldn't even get that. what I get is my car returned with the cap missing in the air valve cap barely screwed on. I just don't understand what it could be. I don't understand why I've been treated like this. It feels so isolated. Look at those pictures. smh I really want my money back seriously. Even if I have to comment here every day, I will because this isn't right.

I had a very bad safety experience with Audi at fletcher jones. I was significantly overcharged on an Audi sedan. It has had electrical faults since 10 k miles. One that nearly cost me my life. See a photo of the car completely decelerating and shutting of systems on the highway on its own. Do not trust Audi-FJ.

Mike Krapf is the best service advisor I've ever had. He takes the time to listen to issues and thoroughly explain the results. He gives you the straight dope and doesn't try to oversell you on things you don't need. Thanks, Mike for the help at Audi!

The service report Vanessa was nice. The tech reporting by video on the service he performed was talking uber fast. Not really customer focused. The day my car waa serviced was the same day of an eye procedure. My car went in for yearly maintenance and battery recall. I had a loaner for what I thought would be at least one day. Well, the car was ready by 4 something. I was expected to bring it back by 7 pm or risk $250 loaner fee and $150 storage fee. I brought the car back as soon as could get someone to take me. It was just before 7 with no time to refuel 1/4 of a tank. That cost me $36! Location is where I purchased the car but no convenient.

Samir Bautista is my go-to every time. He is incredibly efficient, knowledgeable, and takes the time to explain everything clearly. His professionalism and attention to detail always make the experience smooth and stress-free. If you’re looking for someone who genuinely cares and delivers exceptional service, I highly recommend asking for Samir.

AVOID AT ALL COSTS!!! They have tried and have successfully defrauded me. Started with telling me I did not need an oil change and that there was no setting to remind me for an oil change. Then the engine locked costing about $12,000. I later found out that there is a setting for an alarm to notify about oil changes. They lied. Next they said they needed to fix something else on the engine at a cost of $3,200. I went to another repair and am getting it done for $700. When I went for the second engine $3,200 repair they held my car hostage until I paid a $500 diagnostic fee. While I did have a service manager that was honest, he was fired, I believe for being to honest with customers. They are all about getting as much money from customers and not about fixing cars. This company is bad news. Horrible and dishonest. Glad to no longer be a customer. I have seen a response to this review. They must have used AI to generate it, or not have read my review. My review is based on six (six) years of experience, and probably $40,000 of repairs. Short of firing the service manager and his side kick that recently tried to defraud me and refunding a large amount of the payments made over two vehicles (Q-3 and TT). I now discovered a long history of my naively trusting them while they charged for unnecessary work, and for work that was not done or done very inefficiently. I feel violated and ripped off. To top it off, their sales associate (who definitely needs to be fired) ridiculed me and extorted a diagnostic fee for the first time when I questioned the need for the work, which in fact was not needed and misdiagnosed. They have stained the name of AUDI in my mind. NEVER AGAIN!!!!

I had an appt for a recall, the department staff were busy and did not get to my car. Unfortunately they did not update me until I reached out hours later. They asked for me to leave it overnight but I could not due to my work schedule. I had taken the day off work for the appt. I asked to speak to manager David Donnelly who was unconcerned with my frustration and offered no resolution. Based on his uncaring attitude I would not return to this Chicago location for service . I can understand staff may be short or an issue came up but the leadership should attempt to care.

Mike Krapft received my vehicle and took care of everything from start to finish, my vehicle was cleaned and ready for pickup ahead of the scheduled time.. Was not aware that Affirm was not an option to pay anymore which I didn't like, still don't know how to feel about Sunbit yet..