816SolarPro

Installation crew is great. The customer service is almost non -existent. Panels were installed in August. It took until October to get Spire out here with the new meters. Once that happened, nothing came online or produced anything,. It took two weeks to get a response and get someone out here. I still had one inverter that was dead, which they RMA'd. Now it's been sitting here for 5 days. I contacted them that day and still have no response.

I am a physical therapist and work to serve clients everyday. I can’t think of a better company to recommend! The product is amazing and efficient. 816 solar pros made sure we have everything we need, worked with our local utility, and made installation a breeze. After installation they have made sure that we have access to fast support and are always available to make sure our experience with solar power is what we want for our home!

One of the worse decisions I’ve made. I bought enough panels to produce 113% (36 panels) of our usage. In the winter my electric bill is $400-500 plus the solar payment. In the summer time it’s usually in the $200 range plus the solar payment. My house has zero shading so the roof/panels are in the sun. I’ve had theses panels going on 3yrs now and it’s the same every year. Learn from my mistake and forget about solar. It’s a scam 8-9months out of the year. I started saving and showing my electric bill to people so they see first hand how horrible and bad they are. Imagine before, during, and after the holiday season shelling out $600-850 for your electric bill. Learn from me and take this warning seriously. Stay away from solar. It’s not the answer. It’s a very bad and horrible financial mistake.

Easy to work with, great customer service for questions from Erin, she’s been giving me prompt answers to all of my questions for almost a year now and she’s always pleasant. Install was easy and efficient and the savings on my bill was incredible. Highly recommend 816 Solar Pros!

I got solar last summer under sold under the pretext that it would replace most of my electric bill. It has not by far. I now have 2 big bills all under a fixed income(im on disability). When I was initially sold it, i told the sales rep I was out of state to visit my family and would handle business when I got back. I got bombarded w e mails and phone calls the whole time while gone, and even after I got back if I didnt respond in a day or 2 theyd be blowing up my email and phone again. Fast forward to roof install which mine was bad, and the company they contract with is sloppy on details and talking to each other on time lines and details. Roof install took longer than expected than they didnt do right which took another month to sort. After solar finally installed, their finance company was double charging us the first few months before christmas. Talk about making a tough time already that much tougher. This I believe was due to being bombarded w paperwork so much that the solar co wasnt detailed in what forms they were sending and we somehow got double signed somewhere. Long story short so far I was sold a sys that would reduce my bill down to 20 to 40 a mo when my elec bill this winter has been nearing 80 to 100. Now i have a solar panel to pay for on top of it. If you or anyone u know is on a limited fixed income please dont let them buy into this. Its easily eaten up whatever was left of any wiggle room I did have on my budget. I either got sold too small a grid or flat out lied to. The installers and the people at the office are friendly and easy to work with so thats why this has 2 stars. If not for them this would be a 1. Updated to just 1 due to finance misleads and liabilities due to sales. If I were in better financial shape and a person that was able to work I would be easier able to afford this but that doesnt excuse the lack of performance so far. Im updating this to add that was sold on the solar credits being applicable all within 18 month period. They were not in my case. Im on limited income. So more mess that I was deceived on by sales. Concert Finance doesnt budge even if you have 5695 forms to prove things out. I dont recommend financing solar and do your research. Dont sign anything at all at a consultation. Price things out among companies. And look into how well their follow ups and check ins are well after install.

Everything went so well. The installers were a good group of guys that had been together for years. Customer service has been very helpful especially a very nice girl Miriam. She helped me and very polite and walked me threw things. My sales girl who just happens to show up on my doorstep at the perfect time. Mariela was such a sweetheart and we got everything done.

816Solar installed 25 solar panels on my roof several years ago. We have a lot of squirrels that live around our house and they ended up making a home under our solar panels and damaging some of the wiring along with the roof. It took two months of calling to get them to help get the squirrels out and, by the time they called me back, the squirrels had made a hole in my roof. It rained and I had water pouring in my kitchen. They finally helped remove the squirrels, fixed the hole in my roof, and installed the barrier around the panels. They did not, however do anything to help repair the damage to the inside of my house. Another situation arose back in October 2025 when several of my panels stopped working. I called them for several months without anyone fixing the system completely. UPDATE 2/18/26 - I’ve received a lot of help over the past week…possibly new management. They came out and got my system back up and running. Upgrading my review to two stars. Stay tuned for further updates pending help repairing my ceiling. UPDATE 4/24/26 - I’m happy to write this additional review to say how pleased I am with the support I’ve been receiving from 816SolarPro. They’ve been very responsive and have promptly resolved all of my panel connection issues as well as some other maintenance issues.

41 panels all done in one day. The installers were very nice and professional. We had a few laughs thru out the day. They cleaned everything up, couldn’t tell they were even here. Went about my day while they worked. If they had a question they would ask. WONDERFUL TO DEAL WITH

The team at 816 Solar did an outstanding job on our installation and we couldn't be happier. Each step of the way from planning, scheduling, and inspections, they kept us informed and were super responsive and easy to work with. The installation itself was also a great experience. The materials were delivered the day before, and installation was completed in a day. The team worked great together, did very professional, conscientious, high quality work. We are super happy and would recommend these folks to anyone considering going solar! =)

Our solar system is up and running! We have been extremely pleased with every aspect of this project involving 816 Solar Pros! The installation was done professionally,neatly, efficiently and timely. Miriam, from customer service, answered the phone any time we called and took care of all of our concerns and questions! Getting a solar system up and running is a rather complex process, but Solar Pros part went flawlessly! Highly recommend them.