Safeway Medical Supply

Very good company- would recommend them - Paul was very polite and helped set up the bed and came out to make some adjustments after delivery - even though there were supply chain issues Vern helped to make sure to stay on top of it with the manufacturer to make sure I was in the loop until the product arrived

Safeway Medical Supply has really come through for me. We had some complications with my scooter. Vern has worked diligently with me to iron out the problems. He has actually gone above and beyound to rectfy the matter. It has turned out to be a great experience and good doing business with Safeway Medical Supply.

I very much appreciated this company’s willingness and professionalism in resolving an issue with the delivery of my order. It is understood that not all orders go as smoothly as expected and when notified, Safeway, in particular, Vern, remedied the situation to my satisfaction… not all companies would do so and I appreciated it very much. Thank you!

I highly recommend this company if you want a personalized and successful outcome for needed medical equipment. This company and employees, specifically Vern, have been a godsend. After several months of unsuccessful and trying attempts (to put it nicely) with other companies, that I am now very thankful for; otherwise, we would not have been put in contact with Vern, we have now received a complex rehabilitation wheelchair for my father that he desperately needs. Vern saw the need for my father, the doctor and insurance were pushing for a power wheelchair, but Vern saw my father very differently and took it upon himself to make it his personal mission to achieve acquiring a complex rehabilitation wheelchair for my father. We can not begin to express our gratitude to Vern and this amazing company for making this happen in just over a months time, which is like 3 days when it comes to acquiring medical equipment since most insurances require a 14 day evaluation for authorization for medical equipment then add on the amount of time some other companies sit on approvals or denials before communicating with you again, there was zero procrastination on the part of this company. Vern was also completely transparent and honest about what insurance would absolutely not cover or would not consider medically necessary so as to not waste anyone's time or energy, so there was no runaround, this is such an underated asset that I was surprised and grateful to encounter during this journey. Thank you for such a positive, successful and personalized experience and most importantly thank you for helping us to increase my father's quality of life.

I called after hours and Mr. Clark answered stating even though they are closed, he would assist me. He logged back into his systems and proceeded to address my inquiry concerning my mother’s bed. After reviewing the information in the system, he assured me he would follow up and see what he could do to get her bed. I truly appreciate him for the excellent customer service he gave and for taking the time to speak to me. Thanks Mr Clark.

How do I give no stars? Don’t bother with them. “Worked” with them for almost a month trying to get a quote on a wheelchair. Every excuse in the book, waiting on the doctor to send records, waiting on the insurance company. Last call today I was told they were waiting on doctors records (lie because the doctor called ((last week)) to tell me they spoke with them and received the records) when on my last call I was told they had the records and were waiting on the insurance company. I know for a fact they had the doctors orders. Don’t waste a month (or a minute) of your time with this company. No thanks to Monica. Absolutely the worst customer service I have ever experienced. I don’t know how they stay in business. I will be reporting them and I hope no one else ever has this experience during a medical crisis. FUNNY HOW A PLACE HAS STAYED IN BUSINESS WHEN ALL THEIR NEGATIVE REVIEWS HAVE BEEN BLAMED ON EX-EMPLOYEES. FUNNY HOW THAT HAPPENS. CAN’T KEEP EMPLOYEES, CAN’T KEEP BUSINESS.

Called today to get a quote and inquire about a particular over bed table. They guy who answered the call was very professional and helpful. Not only did he take the time to give me a quote but he also went above to get me a list of other styles and brands. I got my table and I am very pleased with the customer service and experience. Definitely recommend, and will be returning.

These people are life savers and miracle workers. My Grandfather recently fell ill in June and since then has required various medical equipment and devices to help in his everyday life and rehab - regardless of the need I can count on Safeway Medical Supply and team to get us taken care of. Not only have they helped with our every need, they get it done quickly, professionally and courteously! Can’t say enough great things about this company and how much they have helped my family.

If only I could give these people no stars at all it would be a gradual day. My mother was to receive an air mattress from them(Safeway). Well the day it came the driver or the person who delivered it stated that she needs to be out of the bed and that the mattress she is sleeping on needs be removed from the bed. Come to find out that the air mattress they sent did not work, she did not needed to be removed from her bed and that the bed she was in did not need to be removed from its place. The air mattress would not inflate. It never did anything it took all day to inflate and when you would lay on it, it would go flat. So we asked if it could be returned in which they got there product back but Safeway never refunded the money. It’s been three years and I have not received one dime nor a phone call for my mother about her refund on a defective product. So Safeway is a horrible place for any of their products.

I got my much needed rollator from Safeway Medical Supply just recently. Since they didnt have the one I needed in stock, it took a bit longer to get. The staff that I spoke to were so nice and helpful when i called for updates. The only reason im giving 4 stars is due to my wait for the rollator, other than that, i will use them again for any other medical needs.