Nolan Transportation Group (NTG) - Austin

From the onset, a fair and honest company....95 lb. frieght delivered from Orlando to Seattle, perfectly with no damage or incidents. Highly recommend FrightPros. I am a 24 yr. Ebay merchant. Tracking was perfect, too. NO problems....very professional from driver to office reps. The shipper they used was Forward Air...I give them the same 5 stars.

**Do yourself a favor and scroll down the reviews to see what I detail below is a common business practice of theirs** Same thing that happened Greg happened to me. Received an email with a reweigh notice several weeks after the package was delivered. The email had the option to dispute the amount within a certain time frame, which I did promptly. I also called just to make sure it got processed, no one answered or replied to my email or following calls. A few weeks later i got charged the extra $496!!! No answer or outcome of the dispute. I didn't authorize the transaction. Once they have your card info, they will use it. Don't do business with them. Sketchy business practices.

We were using UPS for all our of freight shipments (weekly), and received horrible service with unbelievably high rates. Their freight shipping app was easy to use and we like our regular freight driver so we used them for a while. Well that driver was assigned to a new route and the replacement driver was horrible. When we tried to work out the issues with UPS, they were horrible to deal with, so we decided to look elsewhere. We randomly came across FreightPros, and what a completely different experience it has been. They have saved us an unbelievable amount of money, and their customer service is absolutely amazing. We haven't had any issues with the carriers they work with, and although their online portal isn't quite as simple as UPS, we do not mind clicking the mouse a few extra times given the amazing experience we continue to have with this company. We highly recommend FreightPros!

I would highly recommend FreightPros for small businesses! We do not ship freight too often and without accounts set up at couriers, our rate quotes were astronomical. FreightPros helps us lock in the best rate and streamlines the entire process from pricing, scheduling, creating the BOL, through delivery and any questions in between. Gareth, our Account Exec. is always extremely helpful, courteous and quick to respond. I would highly recommend giving them a try next time you need to ship!

I contacted FreightPros, David Gilchrist, to move a refrigerator for me and he was spot on with excellent customer service! Unfortunately the shipping ended up not working out, but Brooke Moore was so courteous and helpful in getting my money refunded and cancelling the order. I appreciate both of them for being so helpful and fast! When the need arises for shipping again, I will go to FreightPros 1st!

We have been working with FreightPros since 2020. I have a main contact person, Kory, and two extra supports, Andy and Jazz. I enjoy working with them. I have had no issues, their bedside manner is professional and kind, they are all great listeners and go to great lengths to help and exceed my needs. Their pricing is extremely competitive if not lower than our current brokers, Global Tranz and Coyote. Our shipments vary on pallet quantity and shipment dates and they always have us covered. I would recommend this to any company looking for good rates with good service. Their portal is easy to use but if there is a problem, they will help. Documentation and updates are sent automatically and invoicing is quick. They are great LTL providers. Special note-we had a carrier lose our shipment with no fault to FreightPros. Audrey Cyr has worked with us tirelessly to try and get the product found. She kept us updated twice a day and walked us through the claims process. This is yet another reason to work with Freight Pros. Advocating on their customer's behalf is another reason we continue to use them and will continue to in the future.

They told me everything was fine until the morning before delivery was scheduled, they canceled the load and told me to find another broker because they hadn’t picked it up yet. Now I’m in a very bad situation trying to find a last minute truck because I trusted Freight Pros. I had scheduled a single pallet load with the broker, gave him pickup and delivery dates and he assured me there would be no problem meeting them. 3 days before delivery I called to inquire about the status as I had not been contacted and was told the load was not picked up. I expressed the importance of meeting our delivery date and asked about other options, other carriers, hotshots, etc that might get it here on time. I was assured there would be no problem and they would have it here. the day before scheduled delivery, the pallet hasn’t been picked up and when I called to inquire they cancelled the load. Had I known sooner they couldn’t/ wouldn’t be able to do this I could’ve hired someone else, but because I trusted them when they said it would be handled I had to pay 5x more to hire a full-size dedicated last minute truck through another broker.

I've used FreightPros many times for freight shipments across country. The price points are much better leveraging their rates than getting my own quote from the exact same providers. I've worked with Clayton during most of those efforts and he's always super responsive, provides carrier recommendations, and helped make the process easier for us infrequent shippers. Using them again for an upcoming shipment!

My business uses FreightPros to book all our freight. The support we get on our account is outstanding and when our shipments encounter delays for any reason, our support team are on top of resolving it right away. Booking system is simple to set up and use, information on all shipments is easy to access and the billing process is seamless... FreightPros even resolve billing issues with carriers for me. Couldn’t be happier with the service since we switched to FreightPros.

FreightPros is very easy to use and the people are all very friendly and help find the initial best rate. Unfortunately after the fact follow up takes a long time. I had an issue with Central Transport hyping up extra charges that I did not agree with (they dumped 4 of my 10 pallets because they did not secure them correctly or unload correctly, and then charged me for more time and they didn't even pay for the destroyed contents which I had on video! I have been fighting them for 160 days!!!) Normally this wouldn't be FreightPros fault except that I explicitly told them not to charge my card for the additional amount. But they did anyway and told me that I would need to get it back from Central Transport. I filed my claim but was denied (as is everyone with Central). The good thing that FreightPros did was that they did take some responsibility and worked to get back a portion of the amount. FreightPros is a company that does care. I do feel that, even if I am not 100% happy with the final outcome. PS. DON'T USE CENTRAL TRANSPORT!!!