Nolan Transportation Group (NTG) - Austin

I had scheduled a specific day for this company to pick up my order. They did not succeed in this, they had an additional two days to pick it up before I was charged warehouse fees. They did not succeed again. And now they had an additional 4 days to pick it up and have not. Resulting in more warehouse fees. Even though this is all of their fault. They will not pay for additional fees! I have been working specifically with Will and Clayton. I would advise using another company.

I needed to get a used Boat Engine shipped to me and contacted Freight Pros, they made the arrangements easy and fast, I didn't even know if they could pick it up from the small town where the engine was located, it was no problem for them. Shipping cost was the most reasonable from all of my estimates, service was extremely professional the whole time as well as with the driver when I received the shipment. Great service that I would use again without thinking.

Scammers!!! Shipped a few times with this company. Over a month after my parcel was delivered to my client. And crushed at that. Wish I could post pics. They send me a duplicate invoice. Keep in mind. You have to pay upfront to get a bill of lading. A month after parcel was delivered. I get a duplicate invoice. They said my parcel was canceled and that they refunded my money. Lies! I paid upfront as always. Client had parcel over a month when all of a sudden I get another bill. Liars scammers. Don't use them. 2 out of 3 shipments were damaged.

I am very pleased with the experience I had with FreightPros. I had an extremely complicated situation and my sales rep: Neil Rubenstein was great and went far and beyond my expectations. I had a difficult shipment that was awkward in size as well as having to go up an incredibly long driveway to deliver a crate that we sent business to residential. Our customer was elderly and I worried about them not being able to help get the crate where it needed to be. I can tell you that this company will be forever at the top of my list.

Awful Business used them to ship a Transmission was given a quote of $200.00 proceeded with shipment 2 Days after delivery was charged $156.00 on my Credit Card with out Authorization for so called Residential address charge for a Pallet that was unloaded with a Forklift at my Vendors Business. Emailed at least 4 times to try and resolve the matter never received anything then called only to be ignored again. was finally email and notified that we would dispute the extra charged trying to give them the benefit of doubt Nothing Then look up on better Business Bureau which I should have done first found out there is there Practice of doing Business BUYER BEWARE OK I get that you have to contact the carrier, But that doesn't change how you as a company handle your business, in today's world we have endless forms of communication Phone E-mail Text, when your Company does not even respond to any Communication there's a problem with leadership, I know your communication systems work, you had no problem sending me an Email when it effected your bottom line telling me I owed you more money. Its not rocket science just treat people the way you expect to be treated,

They screwed me big-time. Don't waste your time or money with these sheisters. They told me everything was good, picked up the pallet and delivered it. Then they emailed me almost TWO MONTHS later saying I listed the incorrect weight. I disputed it, telling them I listed the same weight that was used when the pallet was sent to me, but they took another $100 out of my account anyway and caused me to miss an auto payment. Total scam. Be wise and use another company.

Used this company to ship 2 loads. After each load I was hit was a surprise "reclass fee" and a "limited access fee". They promised to refund the charges and told me that the refund was in process but after multiple calls I can see that the charges have not been reversed. I called the actual trucking company and was told on each shipment that "We did not reclass it" and "Access was fine, we did not charge for limited access". FreightPros has been tacking on extra charges to my bill assuming I wouldn't notice. Total liars and a COMPLETE RIPOFF!

FreightPros were awesome! They were so helpful getting my first pallet shipment out the door and on its way. Answered all my questions and even followed up after the shipment was delivered! A+ customer service. Will be using them for all my future shipping! Thanks again!!

After freightpros engaged the shipment communication, communication issues stated happening. I called them and emailed several times. One time I actually got a receptionist on the phone, she said Drew would call me back within the hour (he never called back). Days later I was contacted by the person who sent me the shipment, they said the shipping company didn't know where to send the shipment. I called freightpros again and this time got Drew on the phone. He asked a few impertinent questions so I had to bring the conversation back to the issue which was (why doesn't the shipping company know where to send it). Finally, the best smart a$$ thing he could come up with was he said he would talk to his "solutions department". I then had to ask when he would call me back, he said an hour. Well you guessed it he never called back.

To whom it may concern I want to express my great appreciation for Eric Zapata, he has gone above and beyond working with me and our company Arte Divine. We have the licensing right to reproduce Michelangelo Sculptures (from the Vatican Observatory Foundation VOF) and place them in location through the world. Shipping the containers (800lbs) in different location can be very tricking and Eric and Freight Pros has done an excellent job serving our account. Let me explain why I can confidently say this about Eric and your company. My experience with UPS has not been up to par, they lost several containers for months. They tell me the delivery is happen the next day only to arrive an hour later. They once told me the containers where in LA and it would be delivered the next day only to find the next day the containers where still in the Texas terminal. This situation happened at least half a dozen times. When a container arrives to the person home, church or university we need to hired workers for the day to be move the sculptures into the permanent location inside the building, we do not want the containers sitting in a driveway etc. As you can imagine organizing the pick-up and delivery time is not always easy. With UPS it was next to impossible to get this done, and the reflection of these mishaps is my responsibility, along with handling the upset clients. Now the latest was with Fedex, they called our offices about 4 months ago to talk to us about shipping and they account reps called 3 days in a row to discuss our shipping needs. They agreed to give us a discount on delivering envelopes under 2 lbs, so I decided to ship a few items for the discount and to this day we never got the discount. At the end of the year I need to send IRS documents that need original signatures to be signed by many different parties, they need to be signed and dated before December 31, 2017, they lost 2 of the envelopes and we needed to start the process all over gain between December 26 – December 31, imagine that nightmare, getting 3 different parties to sign off at that time of the year. Fedex said they would give us a discount if with used them for our Freight containers. I have called them 8 times only to be told that the account Rep assigned to our account has to talk to me, not once have they called. This has been going on for the last 6 weeks and just for fun I will call the customer service this week with the same complaint and I am sure they will tell me the same thing, my account Rep assigned to this account will call me in the next 2 days. I have never gotten the discount on the envelopes and I will never use them for our Freight containers. I have a lot less stress because I have Eric available to handle all of our shipping needs, we may not ship that often but to us we need our sculptures to arrive in one piece, on time. Eric and his team have been a blessing to us at Arte Divine.