Marriott International

I came to a location in Aloft st.louis and twice a bad experience. First time the housekeepers started knocking on my door at 8:30am for check out… I had a late check out so didn’t understand why they were knocking… told them i have late check out they entered the room anyway while me and my partner were in the bed unclothed. See us and run out because guess what none of the housekeepers speak English smh…. They come back ard 10:30 knocking AGAIN my check out was set for 3pm bc i titanium but apparently that didn’t matter bc they knocked on that door 4 times and then house keeping supervisor come trying to tell me I did not have late check out when in fact i did i address her downstairs at front desk who also told her i had late check out…. But im the one in the wrong with “aggressive behavior” when your staff walking in on us naked not one but twice….. then i ended up back there trying this hotel a day ago…. And was straight profile…. The aggressive front desk agent who clearly inpatient decided she did not like how i walked to to the desk…. Let’s keep in mind i was not rude and i was congested and couldn’t hear out of one ear and just been in a car accident hit by 18 wheeler lol but im sorry im not smiling and chatting u up…. She acted like me moving slowly was bothering her….. mind u i just left the er told her politely give me one second i just in car accident I’m sorry she continued to roll her eyes bc she didn’t care and told me no she don’t see what my problem was….. and i was being rude i asked how when I have said nothing or did anything and im hurting from accident and just want to lay down she told me being in a accident was not her problem and that she don’t have to check me in n i said that’s fine you don’t but that part her off more…. Also decided to tell me she get off at 11pm another indication she was trying to fight me and for no reason simply bc she didn’t like how i came up to the desk….. funny she talk all that never canceled my reservation….. tmGM who is also a joke and sides with any of his employees aggressive behavior bc if she was not the aggressor why didn’t she can the police o ok bc she was too busy threatening to see me after she got off work. She escalated told me it was not her only job and we can step outside but again I’m in the wrong bc she finally pushed enough buttons for me to snap back….. bc people always want to be disrespectful and rude to you clap back at them then you in the wrong….. marriott supposed to check the tape and audio i encouraged them too since she the one escalated EVERYTHING……., i don’t have a reason to lie and get over i simply wanted to lay down to get ready ….. you damn near lose your life and you see how fast you move or cheerful you are………. Just horrible and Marriott standards has declined…… maybe people would not have to curse and yell at staff if they were not being rude and disrespectful it always three sides to the story and obviously Marriott so desperate to keep ppl that they allow them to get away with any and everything no accountability at all……..but thanks Marriott bc how i walked up to the desk and barely said anything and was not rude…… since i left er on medicine yea that didn’t matter i was supposed to be smiling and cheerful to get decent costumer service…..

Stayed at the Residence Inn at Concord, NC with my family on a business trip, our room had moldStayed here with my family on a business trip, room had mold/ mildew, peeling wallpaper and fingernail polish on furniture; which I initially thought was jelly. The front desk clerk was truly amazing, told me she would have the manager call me regarding our deplorable stay. The manager, Ms. Tanner, emailed me once asked what our stay costed and has ghosted me ever since. This by far the worst experience I’ve had with a chain hotel./ mildew, peeling wallpaper and fingernail polish on furniture; which I initially thought was jelly. The front desk clerk was truly amazing, told me she would have the manager call me regarding our deplorable stay. The manager, Ms. Tanner, emailed me once asked what our stay costed and has ghosted me ever since. This by far the worst experience I’ve had with a chain hotel.

I stayed at the renaissance Toledo Marriott and they double charged me for a room I stayed in one night! I understand mistakes happen. I reached out to the manager Alexandria Ridley in which she responded with one email saying I checked in for a second night (I was in another state the second night they charged me) after explaining to her that I got married the night before and had to be home the next day she has ghosted me. This is the poorest customer service I have ever received. I even reached out to the GM Mallory and she won’t even return my emails. I’m not asking for much just a simple refund for their employee’s mistake. After all this I will never stay at another Marriott again. Thank you Renaissance Toledo and their upper management for your amazing follow up and customer service!

I am completely disgusted with the current state of the Marriot Loyalty department. I am shocked at the poor customer service and the terrible treatment that a Lifetime Gold Elite member would be treated so. I am owed a 35,000 Free night certificate that I was promised back in April. I really need to speak with TONY CAPUANO as he may be the only person that cares about a customer that has been a member since 1993. TONY....please take the steps to do what is right. Not sure what has happened to a company that I used to to give great reviews. I was promised that the certificate would be added to my account over a dozen times. Tony...you have my name so please take a few minutes and reach out to me.....Your staff based in Mexico City needs some serious training in Customer Service....Just look at al the terrible reviews and it is clear that I am not the only person that has been treated absolutely awful by your no-customer service. Marriott has completely changed and I am sure the Marriott Family would be shocked at what has happened to the Marriott Brand....Read the reviews here please....

Marriott Bonvoy customer service is non-existent. I've been trying to update my email (changed jobs) for the last 90 minutes +. They did an auto call-back, I answered, and they hung up. I've made several calls and keep following the instructions on their app, on their website, and it gets me know where. Once know for excellence in customer service, they have fallen off the map. A couple of years ago I transitioned to mostly staying at @Hilton properties because they provide a much higher level of service at the average business traveler hotel. And now, even when I try to spend money at Marriott, I'm unable. This is unreal.

Moxy Atlanta Midtown! Not a satisfied customer of Marriott. I recently stayed at this hotel for work purposes Jan 28 -30, 2024. A coworker and I checked into the hotel together so during this time we were seen together a lot in and out of the hotel. The day of checkout the female said the computers were down so we wrote our room number, email, and phone number down to recieve a copy for work purposes. We left the location and went to the conference. During our conference session we recieved a text from other coworkers who attended the same conference whom in which we did not arrive together or work in the same area back at the job. The text stated check your email, the hotel sent others my personal information to my coworkers with my address and partial credit card info. Eventhough we provided them with our email they shared our information with people they weren't even sure we knew them. During lunch at the conference we went back to the hotel to speak with hotel manager Jarrett who we were told was not available. I left my phone number and email address asking the manager to make contact with me to rectify this situation and to this date of Feb.5, 2024 he has not made an effort to make contact. I am highly disappointed at this Marriott hotel Moxy, sharing a person's information is definitely not cool due to all the scammers .in The world. I have always been a valued customer of Marriott , this kind of thing does not make me feel my personal information. Is protected with them.

Unfortunately, last night our car was stolen from the parking lot in Wa. State at the Tukwila courtyard Marriott.Apparently this is not an unusual event. Hyundai and Kia’s are target cars. The police said this is very common in the Tukwila area. You would think that Marriott would put cameras in the parking lots since this is not the first time this has happened. Needless to say we won’t be back🤬 PS Just spoke with a staff member and they told me that cars are stolen “all the time” at this hotel. They had 3 yes 3 stolen cars just last week from their parking lot. They are not kidding when they say park at your own risk. They charge you 8.00/ night to get your car stolen.

2024-12-4 -0 Stars Trying to look at hotel reviews via your mobile app Every single hotel returns the following “Sorry, we can't find the page you requested. You may have received this message because this page you seek is no longer available on Marriott website.” Does not seem the IT department is monitoring systems! Or a bug in the mobile app that did not go thru QA Testing before release.

After a long drive on Christmas Eve, my family had to deal with an horrible experience at Marriott. Upon checking in I let the Manager on duty know that I had a baby and needed a clean room. He assured me the room was clean. After getting settled in my fiancé decided to check the comforter. We put a light to it and could not believe what we found. Stains of dried blood, that was hard. Immediately went to the front desk to check out and get a refund. Do you know I still do not have a refund. Please see disturbing video. I’m literally traumatized and don’t even know if I’ll ever stay at another hotel again. What an Christmas Experience.

Horrible company that apparently has no control over its independently franchised hotels. You have to contact their customer service multiple times to obtain a resolution to issues that they’ve created and their leadership are all inept and incapable of empathetic listening. The proof is in the pudding of other negative reviews. Marriott no longer cares about the customer.