Fabletics

Super disappointed in their customer service. Placed an order for 8 items and only received 1 that was not anything I ordered. Did a chat with customer service, was told a couple items were out of stock and wanted to give me store credit. I told them I wanted my money back, not my fault they sent the wrong items and now they are out of stock. She also told me that she would get my items sent out right away and would expedite my order. Today I log in and not all the items were on the exchange order and the order is on hold. I called in and another items was out of stock as well. She told me they will not ship my items until the incorrect item was received in the warehouse and they will not expedite my order. I ordered the items with plenty of time to get here for Christmas, once these items are received my membership will be cancelled.

Disgusting business model. I bought 2 pairs of leggings at a very cheap leader price and was happy with them. I was told I could sign up for the “free” VIP membership only to find out one month later that I would be charged $50 per month if I didn’t make a Purchase that month. Their website says how easy it is to cancel but after 45 minutes on hold I got through to India and had to argue with the guy about why I want to cancel the membership I never signed up for. I will never spend one more cent with this company and I will be warning everyone I know to avoid them as well. They should be ashamed of themselves for the way they are conducting business!!

While the leggings are decent, the shirts are such poor quality. I’ve been a VIP member twice and canceling is always a pain. I placed my last order today because they already charged my account so I called to cancel only to be told I should wait for my order before cancelling to make sure they don’t cancel the order. normally I’d understand if their shipping didn’t take 3 weeks so I’ll have roughly a week or less to call and cancel this account. It’s such a scam because they could have easily added something on the site for easy cancelling but instead make you call so you can wait on hold and then they try to get you to stay. It’s not worth the trouble for leggings.

I have never left a negative review on google but I had to. This is by far the most unorganized store that I have ever been in. The employees have no idea what they are doing and could not figure out how to do a simple exchange for two nearly identical pairs of leggings. It took over 30 minutes while they blamed their “system” for not processing the return. Then they tried to manually issue the refund and couldn’t do simple math. They were really confusing themselves and eventually gave up and told us there was nothing they could do. Mind you, this was literally just a normal return. Order number was provided, tags still attached, recently purchased, still in perfect condition, nothing was final sale, etc. It was very bizarre why they couldn’t just exchange them. Then, they told us we would just have to wait for a manager to arrive because they didn’t know how to do it. ?? There was no manager in the store and her shift didn’t start for at least 15 more minutes. There should always be an employee in the store that can handle a simple exchange/return and that knows how to solve issues should they arise. And customers should never be told they have to wait for a manager to arrive just to exchange an item. Our house was over an hour drive away and we specifically came to this mall to exchange the leggings. Very unprofessional and pretty inconvenient. Eventually the manager showed up and my sister was able to exchange the leggings. I hate to leave a bad review, but I felt I had to share this story in hopes that corporate will invest in some more employee training. Love Fabletics products, but this store really needs improvement.

Absolutely unsatisfied with my experience with this company. I used 2 member credits for outfits and half of the order was canceled due to the item being out of stock. My order was not received for over a month and the communication was extremely poor. When I received my order and the item was missing I contacted them and they said used member credits can not be refunded despite the item missing from the set which was ordered as 1 member credit. I was charged over $100 for a simple sports bra and sale item tank! Absolutely unacceptable resolution policy and no effort on their part to make it right. I canceled my membership and would never recommend this company to anyone.

Fabletics! This store and products are worth shopping and purchasing! I've have needed to return items or exchange, either situation it takes minutes for them to get things situated and I'm out the door!! And a little tip, don't remove the long tag attached if you think you might need to exchange or return. That's what makes the activity so quick. The tag is connected to your purchase! Greatest system I've ever dealt with! Love Fabletics

My experience in the stores has always been more than steallar, however. Today after canceling my membership, I miraculously have 50+ products available to me, that 10 minutes prior I had no access to. And now, with my member credits, I cannot purchase 1 pair of leggings, with one credit. ChatGBT says: Your experience aligns with some common criticisms of Fabletics’ VIP membership model. While the VIP membership is marketed as offering exclusive perks, such as discounts and early access to products, some customers report that a broader selection of items seems to appear after canceling or pausing their membership. This can feel counterintuitive and lead to frustration, as it suggests that the exclusivity promoted by the VIP program might not align with reality. The strategy of offering discounts or other incentives to retain members is a common business tactic to reduce churn and maximize revenue. Companies like Fabletics often rely on subscription models to generate consistent income. However, the process can sometimes leave customers feeling that the system is designed more to secure ongoing payments than to deliver real value. If you feel their practices are not transparent, you might consider: • Exploring alternatives that don’t require subscriptions. • Staying as a non-member and purchasing items only when necessary. • Providing feedback directly to Fabletics about your experience. It’s always worth weighing the benefits of any subscription model against your actual usage and satisfaction to determine if it’s truly worth keeping. I had to return my last pair of legging I bought in December, due to piling after the first wear. They offered me a $20 credit, this is unheard of, the garments must be cheap to manufacture, or this is just private equity, slowly suffocating a once successful, quality product. When canceling my membership, they also offered me $20 off, with 3 months of not needing to cancel, or skip months(not be charged), truly sad. Spend your money somewhere else.

Don't bother with the monthly membership credit. You only get one item (or a 2-piece outfit which is only for women's clothes - found that out too late) and most items are less than the monthly membership fee ($20-30 give or take vs $55 for the membership). Would recommend skipping every month and getting the VIP pricing for anything you want, then cancel the membership. Customer service wasn't helpful at all. Got a quick reply but seems like their hands are tied on providing any actual service. Asked if I could skip the month one day after being charged and they couldn't do it. The folks in this store were also super helpful! The first time deals are really great. Spent about $100 on 6 items. But after that I'm not sure it's worth it. The quality is nice for sure, but definitely be weary because you will overpay! ***UPDATE*** looks like they have added men's short/shirt combos which can be purchased with one member credit. Still 100% not worth the monthly cost, there are sales run almost all of the time, usually 50% off so I'd recommend skipping every month and paying for what you get. I rarely see an item that's more expensive than the member credit cost ($55).

I don’t usually have anything bad to say but shopping in this store is so hard. It’s clean and well maintained, but I can’t stay longer than a few minutes because of the smell. It’s the weirdest most off-putting smell- a mix of dirty diaper and hair salon. It’s so overwhelming I can’t stand to actually look at things or try multiple things on.

I love this store! They always have what I'm needing and looking for and today I took my daughter there to get a few pieces for her. They did a wonderful job of putting together outfits for her and made the shopping experience fun and easy. I've been shopping at Fabletics for over a year and they've never disappointed. The clothing is excellent quality, the people are enthusiastic, attentive and professional and the store is always well organized and easy to browse.