Fabletics

Great customer service. Hannah went out of her way to help me place an annoyingly large and complicated online order and Conrad helped to assist her as well. Everyone seemed very cheery even during the stressful holiday time and the store was clean and stocked full. It was my first experience and I’m impressed by the quality of the products, service and presentation.

They set people up for VIP memberships and if you don't spend that month you get charged $50 and you can't cancel online. They kept my card info, basically stole it from me. I never ever save my card to websites where I make purchases.

The customer service on the online website is terrible. I ordered 3 leggings which never arrived. When I called customer service they told me I had to prove I didn’t receive the items. They use USPS for delivery and the site was showing an error for my tracking number. Fablectics then gave me a credit and then immediately cancelled my account so I can no longer access my credit. When I called the customer service again about this they told me it would be corrected and I would be able to access my credit. Which did not happen. So now I am out of money, spent hours on the phone and with no leggings. I will not be shopping with Fablectics again. EDIT: I sent an e-mail to the address you provided in your response and received no answer a week later. Please do not respond to reviews asking someone to contact member experience if you will not be attempting to fix or even respond back.

Their online offer of 2 shorts in $24 is a scam ! They advertise that their shorts are $24 for 2 and take in the login details i.e. customer’s email id, etc and nowhere mention before that they are making up for it obviously through the “VIP membership” of $54.95 a month !!! When you ask them about it, their reply is you can skip the membership any month, but thats not my point. Why even take customer's details and make them sign-up without revealing the membership fees ? And $54.95 for a monthly subscription, seriously ?! Who do they think they are lol

Horrible customer service. Will never shop this brand again. Ordered some shorts that were supposed to be delivered in a week, but did not get delivered. Tracking says that USPS did not see my apartment # on the package and sent it back to the sender. Took forever to find the customer service phone number to get someone on the line. They do customer service through Facebook messenger and respond very slowly to your inquiries. When I finally got someone on the phone they said all they can do is resend the package. I asked for a refund or store credit and they offered me $10. GTFO

The worst customer service. I started a membership and ordered 5 items. When my package arrived only one thing was correct. When I contacted the business they told me they would not send me my accurate items until I sent their mistake back to them. I told them I was in a rush as we are leaving on vacation and they were unsympathetic or willing to do anything to make things right. Customer service means a lot to me and their lack of empathy or willingness to value me as a customer lost them one.

I absolutely love shopping here at the Cherry Creek mall! The ladies are always so kind and helpful which makes shopping so much easier when you have a difficult time shopping. Thank you so much ladies tonight. A lady named Bernadette help me and she was awesome and helping me find the sizes I needed, I will return as well as recommend people to come and shop

They have good quality items, and if you take advantage of their specials it won't make a huge dent in your wallets. I do have to say that their VIP membership is a bit ridiculous (they have good discounts), but you have to register with a credit card, every month they will then offer you items that you may like, and if you don't want to buy it you need to state (I'm guessing pressing a button in your VIP account) to pass (you have until the 5 or 6th of every month), other wise they will charge you a fee (30 or 40 dollars) which will then be placed as a credit in your VIP account...I'm like what...?, it's more of a punishment system than a rewards system. You have to remember to pass at the beginning of the month otherwise you'll be charged "for not buying anything and not stating you were not going to buy anything". I do like their stuff, but that rewards system is a bit questionable.

Absolutely atrocious. Spent I don't know how long finding something I actually liked, had to exchange one pair and it took 7.5 weeks and 4 total phone calls asking for someone to do their job to get the leggings I paid for to me. After 7 weeks and the last phone call, the best they could do was expedite shipping. What a joke. Tried going back to order the one pair of leggings I liked so I could close my account and not have to deal with this anymore and it wouldn't ever load/add to my cart (tried on various devices and networks) and is now unavailable even after the last customer service rep told me "there is plenty in stock" and "wasn't sure why it's showing out of stock". I'd rather spend the extra money somewhere that doesn't treat customers this way or have such poor customer service. So disappointed.

I regret signing up for the VIP membership and would not recommend it to anyone. The clothes are not worth the price. They make it difficult to cancel your membership and inconvenient to skip the month. Also, the “never see-through” leggings are, in fact, see-through. I feel taken advantage of and foolish for falling for the scam. :(