Fabletics

I have the VIP membership which gives you good deals (wouldn't spend full price there for most items). They have a lot of cute things to wear at a decent quality (I wouldn't call it premium quality however). I have a serious problem with their shipping and ordering departments. Multiple times now I've gotten emails that my order is delayed, and the most recent one they cancelled altogether after I called wondering why my order hadn't shipped after 2-3 weeks of no updates, turns out they were out of all the items I ordered - this wasn't reflected on the website and no one bothered to email me about it until I got in touch with them. They also wanted to give me store credit vs a full refund even though the fault was on their end (I did not accept the credit and they gave me the refund). I wouldn't order things online if you want them sooner than later because their shipping is sooo slow and unreliable, and sometimes they are selling items that they no longer have in stock. I've also noticed their sizing is off (their small bras fit women with bigger bust and the leg length is very short on many pants I've ordered). Overall, I'd shop at the physical store vs online since its so unreliable. The staff at the shop are usually very helpful and you can use your VIP credits to buy things at the store too. I'll usually get a freebie when I buy certain things at the store (most of the time its a sports bra, but like I mentioned earlier the sizing is weird and a lot of them don't fit right).

Completely fraud happening here. Big red flag My complete bill was 68$ and the money dedected from my bank account was 106$ and the employee at the store are telling they no longer responsible itseems. When i contacted the regional manager there is also no reponse since 15dys. Do not go here.

Shadiest business I've ever dealt with. I was automatically signed up for a VIP membership when buying a pair of advertised shorts. The shorts were delayed 6 weeks before shipping. Then, credit card was automatically charged $50 fee for 'membership' although it was never specified that I was signing up for a membership and nothing was ever received after being a 'VIP member for 2 months. Beware, this company has clever marketing and shady business practices.

Do yourself a favor and do not sign up for a membership with this company. There is a very high probability you will not receive your shipment, customer service does not help, and canceling a membership is more difficult than canceling a Comcast account. A roboaccount comments on negative reviews. When you try to contact them, you don't hear anything back. The leggings are comfortable and cute, but I can name plenty of other companies that have high quality and you'll actually receive your orders. Please just don't do it.

I ordered online two pairs of leggings and they didn't fit. It was extremely difficult to print return label. I returned both leggings over 3 weeks ago, one of the employees said they received one of the pants but I put both pants in and others are telling me they haven't received either. This is my first time customer experience with them. I'm not sure if I will receive my money back or the leggings I paid for.

Okay complete honesty, love the quality and look of the leggings and shorts. I just wish they would have explained to me that they'd be pulling almost fifty dollars from my bank account efficiently. Only did I found out that this was part of the VIP package AFTER I was already billed, and this was by reading the VERY fine print on my emails from fabletics. I wish this was something more effectively brought to my attention before I signed up, or some way to refund the money I will not be using as in store credit.

I forgot to skip one month so I ended up with a member credit. I wanted to use it in the most economical way possible so I bought three things and had a low amount to pay on top of the member credit. I only ended up receiving two items and learned that the third item was canceled. because of this, I ended up paying full price for the two items and the purchase did not qualify for the member credit anymore. The member credit was returned. I contacted customer service multiple times but they were unable to reduce the amount of money I paid. This was extremely frustrating because I feel like I was tricked into having to spend more money on the website. Instead of charging me more and returning the member credit to force me to use it another time, I would have greatly preferred the option to keep the original order the same and instead of canceling the third item, waiting till the next month when it is back in stock and shipping it then. Or even the option to find another item to receive instead of increasing the amount of money I spend and returning the member credit to make me spend more money another time.

Well sadly I feel that you must look like your made of a ton of money to get help at this store. I went in ready to spend some money. If they had the items in stock that I was looking to by on line. But I must have looked broke because the girls helped three other customers who come in after me. And when I went to try things on was given a look. Final straw was when I asked for a different size the lady was like you need a large be for I could tell her no I needed a small the medium was to big around my waist. She give me that whatever you won’t fit it smirk. Won’t go back to that store again and honestly may not buy off the sit either. Well they lost a sale. The clothes were great fitted well.

The products they carry are 10 out of 10 in quality. The staff generally tends to be friendly…. there is a few exceptions. A few times when I walk into the store and all the staff is clustered towards the back talking away. It's nice they get along but I generally don't know what I'm looking for. So, it is always nice to hear whatever deals they are carrying. Additionally there are times when I have made returns or exchanges and I have never had a problem with either, which I appreciate. Overall it's a good experience.

GREAT customer service!!! I was in the store this past Friday afternoon and was greeted by Megan. She was an absolute delight! She was incredibly attentive and helped me as I tried on a few things until I found my new favorite pair of leggings. She was genuinely friendly and never made me feel pressured into making a purchase. I can't say enough positive things about her customer service. The other girls working that day were also very friendly and were willing to assist me. You just don't get experiences like that in other stores. I will definitely be back!