Enterprise Rent-A-Car

Been renting from Enterprise (South Boston) almost daily for 3.5+ years. Over 20 years with the company overall. Never had a single issue—until this. New manager (there about a month) demanded I swap my vehicle at 8am in 2-degree weather, even though I use it for work and it was fully loaded. I was frustrated, sure—but I didn’t come in yelling or causing a scene. I actually have both interactions recorded. The initial conversation and the one at the end. Neither one shows me acting the way this was later described. After making me wait around 30 minutes while saying the car was ‘almost ready,’ the tone shifted and I was told they weren’t comfortable renting to me. No real explanation. Ten minutes after I left to go to another branch, the area manager called and told me I was put on a DNR list and issued a no-trespass order. He initially took my call, but as soon as I told him I had the videos and asked for her side of the situation, all communication stopped. Since then: over three months trying to get this reviewed—calls to the area manager, corporate, emails, posts—nothing. Once it was clear I had recordings of the interactions, communication stopped completely. No follow-up, no explanation, no accountability. Just cut off after decades of business. If something goes wrong at this location, don’t expect anyone to fix it or even call you back.

The representative I worked with was, perhaps, one of the worst Enterprise reps. I have met. I reserved a full-sized SUV. He stood there for five minutes explaining to me that a Ford Escape was an upgrade and that he was not going to charge me the difference. I asked him to put the rental on my Enterprise Plus account. He assured me he had done it. When I checked back later, it did not appear on my membership record. When we went to close out the rental, I was out of state. He called me and left a message. When I called back, he did not come to the phone. They recorded my number and said he'd call back. He never did. I had to call back again. He immediately stated saying he was trying to call me. Perhaps he has forgotten that phones record incoming calls. This is my first experience like this with Enterprise. I have always found their representatives honest and helpful. This trip was just different. 2 of 3 reps told me they were doing things they clearly did not do. I hope this is not a trend.

One of the WORST experiences with a car rental company. I booked a car for my boss several days ahead at this location. I was assured that they could dispatch a car to her nearby address to pick her up without an issue (one way rental), and I just needed to call ahead on that same day to confirm. I did just that, and first they couldn't find my reservation. Minutes later after they finally found it, I was told I had to call the Enterprise closest to the address to request dispatch. I did. Then I was told that this branch (Dorchester Ave) they don't or couldn't dispatch any cars to my address, they also couldn't find my reservation (I had checked in online and it wasn't appearing in their system for whatever reason). So I called the Freeport Ave branch again, and they said to call the other branch back because they're able to dispatch cars. Basically I went back and forth between the two branches and neither could give me a concrete answer even though I had CONFIRMED AHEAD OF TIME. Then I called Enterprise Headquarters and they put me on an emergency list to have a car dispatched to my address (supposed response time was supposed to be near-immediate. I NEVER got a call back). Finally, two hours later, my boss had me re-do a reservation at the Dorchester Ave branch, had to order a Lyft there spending extra money because by then it was much too hot to walk and she had perishable food. Once she got there, there were two people there (the lady had told me she was the only one there which is why she couldn't dispatch any cars), but my boss still had to wait 20 min to pick up her car. It was the most ridiculous run-around that I have ever experienced with a car company. Then, to top it off, once she arrived to the other branch in Rutland to drop it off, no one was there to recieve it (she had not been informed of closing time either or return process), so she left the car in the designated spot and put the keys in the box. The next day, an agent in Rutland calls her and tells her there's a watermelon-sized dent in the bumper and she is responsible for the car until an agent checks it in (again, no one had informed her of this). Good thing she had taken a video but even then the agent claimed there was a difference even when there wasn't. I don't think we will be using Enterprise in the future. Too many promises they did NOT make good on.

I've been a regular customer at the Enterprise South Boston location, and every visit has been a genuinely positive experience. The staff consistently go out of their way to make customers feel at ease, and there's a real sense of confidence knowing that both the team and Enterprise as a whole have your back throughout the rental. The crew here is exceptional, and as long as I'm in Boston, this will always be my first choice for rentals.

Salim, the manager, made the difference in my rental, as he lent me the cord needed to hook my phone up for map apps in the car. His associates were easy to talk to, helped me pick out the car, and gave me a ride to my hotel nearby afterward. I am grateful for their easygoing and warm approach to their work.

I was in town for a wedding in Boston, Made a last minute rental reservation. The manager Glaucia Was awesome! She was able to get me a rental for the weekend. Everyone was super helpful. Pick up and drop off was quick and simple. Highly recommend this location over airport pick up.

Had a horrible experience. We booked a car online, drove an hour to get it to be told no cars available. Sat on the phone for 2 hours, got rerouted to 4 people who kept giving me the run around. its been 3 days and im STILL waiting to hear from *upper management* which is a call i will most likely never get. TERRIBLE

Last minute had to return my vehicle right before they closed and they were so quick, nice, and the process was seamless. The manager (Matt) was extremely courteous. I love enterprise and this location is great!

I have been renting company vehicles from Enterprise and there service was great. Currently we went to 230 Dorchester Ave and the service provided at the other Enterprise was not extended to me and I was disappointed. Normally, we would extend the rental with a call but this location had us bring in the card to extend which at that time I refuse to extend the rental. This inconvenience cost them $863 for the extension and I went to there competitor and rented a vehicle for a month to complete the project my Company that was on. I want to let Enterprise know that in this day and time every little thing matters in business and something so little cost you a sale.

Rented a car on July 23. It had a horrible chemical smell and was told it would go away but it didn’t after 24 hrs., we had to stop and swap it out for another car in Lebanon, NH. We took the second car to Montreal. Border patrol told us coming back into the US. that this car had 2 tires that were bald and had dry rot. We had to drive 100 mi. out of our way to get a 3rd car in less than a week on our vaca. I asked Corporate Enterprise and this dealership to give us some kind of reimbursement or credit for losing time having to swap out cars. Beware of this dealership (no return call from George, the manager, at all) or from Corporate Enterprise (after they said they’d look into it). 9/5/19 I sent a detailed report to the email you gave me and have not heard back from you. Not surprised. I just got through renting again this week. Used National and had great customer service and a great car.