Avis Car Rental

I’m so thankful for Taylor, she gave us amazing customer service that helped us out of a crisis. She is very kind and helpful. We had trouble keeping our rental reservation with another company because we have out of state licenses and wanted to pay with our bank card instead of a credit card. This resulted in us sitting at airport for several hours trying to figure things out. I called off site rental locations as well because they sometimes have different policies then at the airport. This is how I found Taylor, she suggested a few different ways we could try to secure our rental for our situation. One being to call our credit card company and ask for an increase to cover the rental, this is ultimately how we finally got to leave the airport in our rental. We hadn’t thought of this option and it took Taylor’s helpfulness to guide us there. I learned that Avis just needed to verify available funds on a credit card but on return we could still pay with our debit card. I called Taylor today to thank her and let her know everything worked out for our rental which made for a great trip. Thank you Taylor and thank you Avis!

Horrible experience. Reserved a car in advance. Came and suddenly felt like I was in Seinfeld episode where the reservation was made but there was no car. Anyway the gentleman told us they ran out of cars, asked us to wait for an hour, we patiently waited 3 hours before I approached him and asked what’s up? All I got was “idk work on your patience” I politely asked him to call the people that were suppose to bring the cars back, he said sure that’s a good idea. 10min later he told me one person didn’t want to return her car and extended the other person got into accident. (He said it was not his fault, there were no cars in the city) “It’s Easter, busy time” (his words) We got Uber, went to the he airport picked up the car. But wasted so much time. This branch should honestly be closed. The worker had a friend over. I don’t think the worker knows what he is doing. Will report him to Avis headquarters as well.

Top notch! Veronica runs a tight ship and it shows. She is so very personable and professional and the fleet includes new model vehicles w very low mileage and spotless in and out. She has an infectious smile and positivity from pick up to drop off. I highly recommend working with Veronica and this Avis location for your uptown Charlotte car rental needs!

I did a Last minute rental came down here for my brother basic training graduation. Everywhere I'll go they would say it was sold out without checking. Well I went here and Veronica was very helpful, nice and friendly took the time to check the inventory that was coming in and the inventory that wasn't put in the systems yet because she the only one working there. Thank you very much Veronica you saved the day . I definitely recommend her as you advisor.

This Avis branch overcharged me for fuel even though I purchased it prior to drop off. Then did not send me a receipt. I only found out about the over charges when I received my CC statement. I called and after a lengthy hold Veronica’s rebuttal bordered on rude. Then she put me on hold again and never returned. Sours me on the entire company Edit; Avis rep reached out and provided a credit to my card. Asked me to leave a receipt next time. Since this is not a common practice, I believe they should request that “in bold print” when you pick up the vehicle so there is no question in anyone’s mind.

After much research, I booked a Luxury Elite vehicle for the trip. On getting to the pickup point, I was notified that the location does not have any vehicles in that class. I tried to check other nearby locations with a customer care representative for over an hour to see if a car in a similar class are available. The conversation ended in disappointment with the person telling me that the maximum they can do is a mid-size SUV. Because of all the delays and time spent with no positive outcome, I gave up and decided to go with the only car that was available at the pickup location. I do not recommend false advertising to people to lure them in and then not be able to provide the desired car/class that people pay for.

Avis doesn't know anything about customer service!!! Wish there was negative stars option here. I have had every horrible experience shared in the reviews by people. Charged extra even after confirming the price at counter but the location being inaccessible cause of RNC. Numerous times there have been no cars to pick up from location even when the reservation is made well in advance. When you ask them what your options are, they say stop harassing me. Ben is the worst and doesn't know how to reciprocate respect and politeness. As a customer I have every right to ask, to know what can be my possible options even after planning and booking well in advance, given that the company has a very flawed business model which they keep explaining about. Honestly, I don't care and I am not going to teach how to improve your business operations or what customer experience/service is all about. Do remember every business only lasts cause of it's customers and I am pretty sure you are losing a lot of them everyday with pathetic service and attitude!

After a long and eventful day at Charlotte Douglas International Airport, my boyfriend and I attempted to rent a car, but unfortunately every location was out of vehicles, and the customer service we experienced at Alamo Rent a Car was very disappointing. Thankfully, we contacted Veronica and David, and they were incredibly polite, understanding, and professional. They immediately made it a priority to help us secure a vehicle at a reasonable price. Not only did they assist us efficiently, but they also showed genuine emotional intelligence by recognizing that we had a rough day and going above and beyond to turn our experience around. Because of their outstanding service, we will absolutely be returning here for our future rental needs.

Rented vehicle here was overcharged. My reservation started one price. They charged me 200 dollars more when I returned the vehicle. Now they stated I won't get my deposit back. Please find another location. Will never rent from this location. East independence better service. Better staff.

I rented a venue on June 29 2026 about 12:30 pm from a young lady who treated my wife and myself great. Very patient young lady and gave me a bottle of water. I really do appreciate her a lot.