Avis Car Rental

I will never rent from this location again (and likely Avis as a whole). They allowed me to make a reservation for a compact, then forced me to pay more for a full size when the compact was not available. I was rudely given the option to go try at the airport if I didn't want to pay the upcharge. Also, I was charged a $15.99 fuel service fee despite having refueled the car back up to the required level. Horrible experience overall.

I am typically a patient person, but experience was less than satisfying. Upon arrival at the rentaI desk I was told they didn't have the car I reserved. This issue was eventually resolved, but it was frustrating. The agent at the desk showed me the After Hours Dropbox. She never mentioned the drop-off time would be recorded as the next morning when the staff came into work. I had to extend the reservation by one day and was told that I would be charged $119.00 per day. On my receipt, the cost of an extra day was listed as $59.00, and Avis charged me $119.00, for 2 days. I dropped off the car within 15 minutes of the return time, yet was charged a $15.00 late fee. Finally, I was overcharged for the Loss Damage Waiver. Overall, this was not a satisfying experience and now I have to take time out of my busy schedule to address all of these problems.

Worst experience ever. Lady at the desk was babysitting her daughter and dog at the same time of taking care of customers. Not only that the car I reserved wasn’t available so I was given a chance to upgrade for an additional $10 but was actually charged an extra $200. Then on top of that I was charged an extra 150 for cleaning but when I received the car the guy was still cleaning and told me it wasn’t the best cleaning but he did what he could do. The car had no oil, tire was flat, needed new windshield wipers and all I got was a sorry. NEVER go here! Oh yeah these are the pictures I got for 150 for vacuuming

Always good experience with this Avis location. If you book the car in advance, they always provide you with your selected size of car. Have never been disappointed with this location. Moreover, its exactly beside the light rail station (3rd street) inside the Hilton hotel. Thats really convenient.

Veronica is so helpful and wonderful to work with. Mine was a complicated request, and Veronica helped me find a solution. It was a quick, positive, and friendly experience. My parents rented from them the following week, where Veronica's husband took care of us and got us on our way. Would rent from here every time.

This is the most unprofessional car rental place I have ever dealt with. Reserved a car with a confirmed reservation for a 10 am pick up today. My husband drove 3 hours this morning for this rental only to get there and they had nothing. Veronica had emailed me (no call) 10 mins prior to pick up time saying nothing was available for our reservation. The man at the counter was rude to my husband and could not offer any vehicle to him even though the lot was full of cars. Not even another car from a different location. They have “rented” all their cars to Uber was his excuse and tried to convince my husband we rented an Uber ride not a car….even though I have a printed confirmation of a reservation. So if you want to be treated poorly and not have a car when you need it this is your place. Otherwise I would give them a negative 10 for a rating if I could .

My rating is not based on this Avis/Budget franchise operator, a very helpful and friendly couple. It is based on the fill-in counter agent at this small agency who is unkind, rude, incommunicative, unhelpful and just plain mean. (I was in tears when returning one car and picking up another last week.) I walked in with a friendly 'hello, how are you doing' when I got to the counter. All I got was a terse 'license and credit card'. I was taken aback, and asked why the unfriendly and nasty attitude. She grumbled under her breath, 'my attitude is based on yours.' (huh??? I had walked in with a friendly greeting. And since when is a customer treated in such a way, period? ) If you have the franchise owner, Veronica, when you check your car out or return it, all will we be well. But, since there's no way to know who will be on duty, I will choose another location to avoid this person who has no skill/training in how to treat a customer whose business you'd like to keep.

Veronica was hands-down the best customer service rep I have ever dealt with!! She went above and beyond and her personality is magnificent. Made the whole process of renting/buying a car so easy. Thank you Veronica for being so fantastic!! Five stars is not enough

Recently rented a car from this location. The rental agent was friendly and helpful. I love that this location was right beside the E 3rd/Convention stop on the light rail. My only feedback is that my car was marked as a full tank of gas on the rental agreement, but it was only 3/4 full. No big deal as I returned it full, but it was just something I noticed.

Worst experience ever when dealing with personnel and renting a vehicle. I booked my rental 2 weeks in advance through our corporate account. I was called the day before pickup to inform me that my vehicle I had reserved online through Avis' main site was not accurate. They told me the vehicle I selected was not available that that the communication between main Avis scheduler and site does not usually match up to what's actually at site. So I was placed on a wait list and advised to look at another Avis location near by which I did and found a better deal. This Hilton Hotel site then called me the day of and said the vehicle was now available and I could come pick it up, but I refused it and proceeded to new reservation off of South Blvd. I will never try to use Hilton Hotel Avis again.