Avis Car Rental

Third time's a charm... yet again, prebooked my rental 6 weeks in advance just to be told AGAIN at the time of pick up, that the vehicle size I booked wasn't available... fair enough... real costumer service means to offer a free upgrade to the next available size- since I was holding a booking - however not at this AVIS location. Since they are the only location in the Charlotte DT area, they know you depend on a car - and of course I was offered an upgrade for a surcharge of 50 bucks with an attitude. 'Take it or leave it' - I dont care... I also was told to rent from AVIS at CLT airport if I am depending on car in the future... as mentioned earlier, this happened to me now 3 times in a row at this location- well guess am following their employees advice and renting at CLT taking my business to a different Rental Car provider - AVIS Costumer Service at its best!

I was harassed by the owners son late one night in the parking lot while trying to take the keys inside to the night drop box. He demanded that I hand over the keys to him as he wanted to drive the vehicle off the lot without checking it in and taking it out of my name. I went into the Hilton lobby and asked for security, but the guy at the hotel desk heard him harassing me and escorted me to the night drop box. The kid finally backed off. Also, I to was charged an upgrade fee for a huge vehicle that I did not reserve. Will never rent from this uptown Charlotte location again, unless ownership changes.

I would check carefully before renting here. I rented a car with Budget (Budget and Avis are the same company). No issues- reservation for certain class of car at certain price went through with no issues. I went to pick up the car and the lady at the desk told me 1) I do not have that car 2) I do not have to give you an upgrade at the price because I am not a corporate location. This was a prepaid rental - so then there was a whole set of time consuming steps that I had to go through to cancel my reservation and get a refund. Despite me asking point blank, no one could explain why they rented a car that they knew they did not have.

We received a gorgeous Honda Accord from Bob at Avis in Charleston. Bob at the Rental desk was great. Friendly and attentive. We happily got into our rental and drove to St. Helena’s. A few days in, after a beach outing, we noticed a huge brown stain on a white beach dress. Little did we know that the car’s two front seats had some brown fluid that came out whenever we wore anything moist or wet. We had to drive around all week with towels on the seat and even then our clothes were stained all all vacation long. When I returned the car and reported this, I was told to call customer service. In the meantime I was charged an additional day for returning the car on the agreed upon time. When I spoke to customer service they told me my rental was three hours late and that is why I was charged for an additional day. More than the original day charge. When I asked what could be done about the stain issue the customer service representa asked me why I didn’t call it in earlier and informed me they could do nothing for me. When I asked to speak to a supervisor the call was disconnected. When I called back I was placed on hold for over 20 minutes. And still nothing. Oh and there was no windshield wiper fluid which we bought and filled as a courtesy. Insult to injury. Do yourself a favor rent from Enterprise.

The individual I picked the car up from was very nice, but not helpful. I had reserved a car well in advance only to be told when I got there that they were out of that size and smaller. Rather than upgrade me at no additional charge, I was forced to pay $134 MORE than I anticipated (or I wouldn't have transportation). At drop off, the attendants were too busy chatting it up with one another to be helpful at all. Would not recommend. Enterprise has much better customer service.

The whole rental was a total mess. The office is hidden inside the hotel. We get there and waited for 30 min. The employee was having a long conversation and never acknowledged us standing there. I am disabled and could not stand any longer, my boyfriend took me to a seat at the other end of the lobby. By the time he walked back over, someone else had gotten in line. The employee when he was finally done, took the lady and still never acknowledged us. So now we have waited for over 1 hour for the car. Get to the window and he said that there are no cars available. We do have a 12 passenger van. What then is the point of a paid in full reservation?. He then offers to call us if a car became available and that his location closed at 1pm. Disappointed we walked away with no car. Needless to say my phone never rang. The next day I called to get a refund I was informed that I had a rented the 12 passenger van. The employee ignored us and then proceeded to complete his paperwork, to say we rented a van yet we never signed anything. I was very disturbed by the whole process. How does the customer service not make sure that the location has cars available before he takes monies and gives fake reservation numbers and emails. How does the employees representing AVIS (who I used to love) not have customer service skills.

DO NOT BOOK WITH THEM! THEY ARE SCAMMING PEOPLE!!! My friend got a rental from them (I was with her the entire time) and when she got the rental it was dirty. But because I had an appointment to get to, we couldn’t stay and complain/do anything about it. Fast forward to when we return the car… the agent on duty said that we were all good and that she got the okay from her cleaner (the person that cleans the cars) and we received a copy of the receipt. But then a couple of days later my friend called me saying they charged her card AGAIN (about $500 under a misc charge) and when she called AVIS they said there were signs of smoking and an empty bottle of alcohol left in the car. Firstly, no smoking could have happened in the car while it was in my friend’s possession because she’s (severely) asthmatic. Secondly, I didn’t know that leaving a piece of trash in the car was grounds for a $500 charge. They refused to send pictures of the claims they were making and when she asked to speak to someone higher up they told her “the card has been charged so there’s nothing you can do about it”. So please do not fall victim to these people. They need to be stopped.

Charlotte downtown location. Avis Rocks! David Amazing thank you so so much for making it happen today for the rental. My mother and I made the appointment. Thank you for going above, and beyond humbleness, courtesy, patience we really appreciate you working beats even though the situation was totally out of your control but you didn't give up on your customers. The staff here is amazing. Veronica always awesome missed her today. 🙏🏾

I am Avis preferred. Rent almost weekly. Booked a full size car online for this location. At pickup the female agent/owner stated that only a "premium SUV" was available. She charged me a forced upgrade fee or would not give me the car. She offered to call other locations to check availability but i have a confirmed reservation with this location. Many times i have been given an upgrade but never have i been charged for a forced upgrade. The "premium SUV" was a compact Ford Escape SUV , barely an upgrade over my reserved "full size" car. Very Disappointing customer service from this franchise location owner/operator.

I rent from this Avis location on an extremely regular basis, and I have NEVER had any issues. In fact, I recently decided to switch from a local Hertz location to this Avis, due to how easy the reservation and pickup process is at this location. The Manager, Ben, has always taken great care of me, and knows me by name. I have never had an issue with any if my cars rented, and the billing is always correct. I use rentals to transport clients, so it is imperative that the cars always be in stellar condition, which is always the case.