Avis Car Rental

Best car rental experience in QueenCity, Charlotte. Kudos to Veronica, she was always very accommodating and friendly. Overall excellent service, central location, good selection of new and clean cars. Five stars!

I’ve been renting from Avis for over six months now, and my experience has been overwhelmingly positive. I’ve seen a lot of negative reviews about this location, and while I understand the frustration of arriving and not having the reserved vehicle available, I also recognize that this issue often stems from previous renters returning cars late—not the fault of the employees. Mr. David, in particular, has always been professional and helpful. He has no control over when vehicles are returned, yet it seems like he’s unfairly blamed for circumstances beyond his control. I, too, have been late returning a car due to personal reasons, and I recognize how this impacts availability for the next customer. Avis has always worked with me to find solutions, and I appreciate their efforts. If you’re considering renting here, I’d say give them a fair chance. Things may not always go perfectly, but my experience has been that the staff does their best to accommodate customers. -Ms Robert’s

After reserving a standard compact vehicle days in advance, I was informed upon arrival there was no compact available, and that I would be forced to pay an upgrade fee (~$50/day) despite no forewarning that my reserved car was unavailable. Not only was the lack of advanced communication unacceptable, but the inability to cover the forced upgrade is unheard of when the business is at-fault (for a Toyota Rav4 nonetheless). Owner/operator said he would cut the upgrade fee in half, and then proceeded to charge me the full rate. This clown should have his franchise license pulled.

I needed a long term rental very last minute and I'm glad to have been helped by Veronica at this downtown location. My original reservation had an issue that would have cost me several hundred dollars but Veronica was kind and patient with me. She helped find me a reasonable rate and even upgraded my vehicle at no additional cost. I am so thankful that Veronica was there to assist me with the rental of my vehicle. She even answered more questions for me about my rental when I called back a week later about some concerns. I hop that my return experience will be just as pleasant as my pick up. Thank you so much Veronica! You are AMAZING!!! She alone is worth renting from Avis at this location. :)

Do not use this location. Went to return the car, the gate was closed, a sign said to wait or call a number. Called that number, and was told no one would be back for 20 minutes and to leave the keys in the drop box. A man in shorts and a t-shirt, with no Avis attire on and a cigarette in his hand tried to take the keys from me. I said I would put them in the dropbox. He began to swear and get aggressive at me. Refused to tell me his name. I called Avis customer service and they couldn't do anything about it. Truly the worst car rental service I've ever had and I rent often.

I've been a road warrior for a long time...I am familiar with the challenges of travel and the curve balls that can be thrown at you when you travel. As Mike Tyson once said, "Everyone has a plan until they get punched in the face". I want to recognize the team at the Avis downtown Charlotte location for going far beyond the call of duty on a recent trip. The situation: We'd flown into Charlotte the night before. There we no cars when we planned to pick up our rental on Sunday October 12, due to the crisis in western NC caused by Hurricane Milton. Our plan was to drive through the Carolina's, for nine days--a plan that was completely dependent on a car-- as we were flying out of Charleston SC. Despite having no cars, Veronica and Emerald worked far past their shifts to ensure that we would have a car. At one point, they even offered to drive us to Kannapolis to pick up a car...(a thirty minute drive from Charlotte). Their shifts officially ended at noon that day, yet they stayed until well after 2 pm to secure and then clean the awesome Chevy Malibu we drove for the next 8 days. I've spent my career in sales and marketing. I understand customer service and know exceptional service when I see it. These two employees performed at a level "above and beyond" what you would expect from any business, much less a rental agency. I know. I started my career 35 years ago at Dollar Rent a Car... Thank you Veronica and Emerald!

Picking up the rental car was a great experience the agent was knowledgeable and willing to assist. First they didn't have the type of vehicle I reserved . The agent gave me a different vehicle with no additional charges. The problem I have with Avis rental car are the additional fees and charges once the vehicle is returned. I was charged for an upgraded vehicle that I didn't request. Charge an extension fee for extending the vehicle. Charge for smoking in the vehicle and I don't smoke. This isn't the first time that they tried to railroad me, one other time they wanted to charge me for pet hair and I don't have a pet. Overall experience piss poor and I'll never rent from Avis again.

If I could give this place 0 stars I would!!! The streets were blocked off in front of the build To the point where no one can go in and no cars can come out. No one informed me that the streets were closed therefore, preventing people from picking up their rentals! No one apologize for the inconvenience, nor assisted in trying to find a rental from another Avis!!! The customer service is awful! No one called or emailed me as a courtesy. I will never deal with another Avis again!!! The way I’m feeling I may not even deal with Hilton just because Avis is inside their building.

Worst! Inappropriate! Unethical! Unprofessional! Horrible! If you ever want to get treated incorrectly or sarcastically please go meet Mr.David at this location to have one of the bad customer service experience in your life. Mr. David not only greets customer inappropriately but also cracks jokes on them with other customer’s and will be sarcastic at you which you can’t really do anything about coz we know how to be good. Besides giving me an EV car when I’ve booked for a mid size rental gas car, he charged me more for the upgrade when he already have other vehicle’s at their lot which are mid size intermediate vehicles, but he charged me to just make more money. And the worst disappointment of all is when I returned the car on time as per scheduled where he said I’m good to go but whereas he didn’t maked down my return as completed in their system which led me to wait for a pickup at another AVIS location and cost me 2hrs of my time which includes reaching out to their contact but not able to getting connected and reaching out to AVIS customer service where they’ve also told me that they can’t do anything until this person Mr. David make sure to do his job right and treat the customers professionally. So, if one single person didn’t do his job properly and on top of it being unprofessional to customers led another person’s (Customer) time to be miserable and frustrating. Make sure to do your job in the appropriate way you are supposed and directed by your company to do Mr.David.

I have rented from David and his wife so many times, and it's always a great experience. This is the definition of a family-run local franchise, and they take customer service seriously. I admit I've definitely run into difficulties with some rentals, but it's always the obscenely outdated Avis computer system and not the local owner's fault. The owners here always make it right and are just the very definition of wonderful people. As a bonus, I always seem to end up with wonderful new cars packed with features even though I exclusively book the cheapest compact car :)